RE: Screen goes black
- From: Eric Hammond <EricHammond@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 11 Sep 2007 08:14:02 -0700
Ken,
I'm having the same problem, users minimize RPD session and when the try to
make it active they get a black screen for about 60 second. Users connecting
to a TS via a PTP T1. The users in the same location as the server don't
experience this problem, just the users in the remote office. I have
implement the suggested changes to the server GPO and to the users pc, and
the problem still exists.
Both locations have their own internet access so for testing I have set up a
couple users to access the TS via the public IP address of the office where
the server is located. That seems to have fixed the blackout problem but now
when those users minimize the rdp session it will automatically pop back up
on the desktop every 15-20 minutes.
Any other suggestions? Thanks in advance
Eric
""Ken Zhao [MSFT]"" wrote:
Hello Bob,.
Thank you for using newsgroup!
From your post, I suggest you try the following steps to troubleshoot this
issue:
On the Terminal Server side:
======================
1. Check for any spyware or malware installed on the machine
2. Disable the following policies on the Terminal server:
userconfig->administrative templates->control panel->display->password
protect screensaver
userconfig->administrative templates->control panel->display->screen saver
userconfig->administrative templates->control panel->display->Screen saver
timeout
3. Check the HKEY_CURRENT_USER\Control Panel\Desktop\Screensaver values.
They should be set to 0
4. Set the HKEY_CURRENT_USER\Control Panel\Desktop\ScreenSaverTimeout value
to 6000 from 600
5. This problem can occur if the "User Mode Process Dump" tool (Process
Dump applet in Control Panel) has been installed on the Terminal Server.
To resolve this issue, uninstall the "User Mode Process Dump" tool from
Add/Remove Programs. If "User Mode Process Dump" does not appear in
Add/Remove Programs but the Process Dump applet is present in Control
Panel, you may use Userdump 7 and the installation routing for Userdump7
has a "Remove" option.
On the client side:
======================
1. Apply the latest RDP 5.1 on the client
Windows XP Remote Desktop Connection software [XPSP2 5.1.2600.2180]
http://www.microsoft.com/downloads/details.aspx?FamilyID=80111f21-d48d-426e-
96c2-08aa2bd23a49&displaylang=en
2. Also this issue may be due to an idle disconnect issue from the client
side. Please add the following two keys on the client:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
--create a new REG_DWORD called: KeepAliveInterval
--set the value to 1 to activate it
--create a new REG_DWORD called: KeepAliveEnable
--set the value to 1 to activate it
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
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--------------------
| From: "Bob" <86c6c2e6-2146512712@xxxxxxxxxxxxxx>
| Subject: Screen goes black
| Date: Wed, 15 Aug 2007 06:55:56 -0400
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|
| Hi,
|
| I notice that Remote Desktop sessions will blacken their screens after a
| period of inactivity. Why is this and how can it be controlled? I
believe
| my Power Schemes are set to never turn off the monitors and the screen
saver
| is set to none.
|
| Also, when it does happen, how can I wake up the RDP session in a
| non-destructive way? The only thing that works for me is to click the
| screen. Shift-key or CTRL+ALT+END doesn't help.
|
| Thanks!
| ---
| Bob
|
|
|
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