Re: What am I missing doing wrong ?

You're definitively going to need Process Monitor to solve this.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*


=?Utf-8?B?SmF5LVA=?= <JayP@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on 22
mar 2007:

WooHoo !!!

Thanks Vera!! I reinstalled the app using add/remove programs
in the control panel and now the user account with which I have
been testing is able to use Acrobat

Now another problem has appeared. We installed Acrobat on our
TS not because we wanted to use Acrobat itself but because
another app we use here must have acrobat (not reader) present
to function. When I start the app with a user that has admin
rights everything works perfectly and when I start the app with
a user account I get an invalid license error from Acrobat.
Tech support for our other app has pretty much told me that I am
on my own.

If you have any suggestions they would be greatly appreciated.
In the meantime I will try to use Process Monitor to see if I
can find any clues.

Thanks again!



"Vera Noest [MVP]" wrote:

Did you start Acobat and accept / complete / register the
license agreement as Administrator *while the TS was still in
install mode*?
That usually solves this kind of problem.

Another option is to download Process Monitor (former FileMon
and RegMon combined) from
http://www.microsoft.com/technet/sysinternals/ProcessesAndThread
s/p rocessmonitor.mspx
Run it as administrator on the server (when no user is
connected), start a TS session as a normal user and try to run
the Adobe Acrobat.

Process Monitor will show you all "access denied" errors that
occur, so that you can give your users the necessary
permissions on a file-to file or Registry subkey basis.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?SmF5LVA=?= <JayP@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on
21 mar 2007 in microsoft.public.windows.terminal_services:

I'm baaaack !! (OH-NO!)

Well,

I removed Adobe Acrobat 8 from my server cleaned out the
program files and the registry the re-installed using change
user /install and execute commands. The installation went
very well no problems.

BUT my big problem still remains. If i logon locally or
remotely to the server and start Acrobat it works perfectly.
If i logon locally or remotely with a remote desktop user
account, Acrobat gives me a license error and shuts down.
The tech support at Adobe checked the product with me and
have nothing to indicate a problem with their product. They
suspect it is a user rights problem, probably somewhere in
the Group Policies.

Can anyone please help me?

Thanks

"Jay-P" wrote:

DUH !!!

What a dope!! I skipped that one.

I will uninstall the app and then install it the RIGHT way.

I'll let you know how it goes.

Thanks Josh!

"Josh Rosenberg [MSFT]" wrote:

Did you change to install mode prior to installing the
program?

From an Admin privileged command prompt, prior to
installing, you should type:
change user /install

After you finish the install, type:
change user /execute

If that doesn't work, please let us know.

--
Josh Rosenberg [MSFT]
SDE - Terminal Services


"Jay-P" <JayP@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3796800B-E082-4E50-B506-5B9D9A9603D8@xxxxxxxxxxxxxxxx
Help me please !!!! Waaaaahh!

This is my first experience with TS and I am having some
problems.

I added the appropriate number of licenses to the TS
license server and added my users to the Remote desktop
users group and assured myself that the
group had the proper access permissions.

I have been using one of the designated users to test
the whole setup and here is my problem...

The user can logon to the TS server through RDP without
any problems but is
unable to run the software that we need to use through
TS. The software in
question is Adobe Acrobat 8 standard for which we
purchased a volume license
version. Tech support at Adobe have had me change
security settings for the
installation files to "Everyone - FULL CONTROL" and they
even went so far as
to have me change the security settings on the adobe
registry key to "Everyone - FULL CONTROL" but still
nothing !

Anyone have any ideas??

Thank you in advance for any assistance you may provide.

JP
.

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