Re: Problems with users logging in

On Mar 7, 5:46 pm, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
"DavidB" <bidd...@xxxxxxxxx> wrote on 07 mar 2007 in
microsoft.public.windows.terminal_services:





On Mar 7, 2:03 pm, "DavidB" <bidd...@xxxxxxxxx> wrote:
On Mar 5, 8:35 am, Jeff Pitsch <J...@xxxxxxxxxxxxxxxxxxxxxxxx>
wrote:

the errors, to me, point to a classic running out of
resources. This could very well be kernel memory being
exhausted or simply a piece of software on the box with a
memory leak. And of course I can't find my links for
troubleshooting kernel memory.........

Jeff Pitsch
Microsoft MVP - Terminal Server
Citrix Technology Professional
Provision Networks VIP

Forums not enough?
Get support from the experts at your
businesshttp://jeffpitschconsulting.com

thedriver wrote:
We're having what appear to be licensing problems with our
Terminal Server.

When our 51st user logs in (and consecutive users) they get
a Windows activation prompt:
"Windows Product Activation
This copy of Windows must be activated with Microsoft
before you can
logon.
Please ask a computer administrator to activate Windows
on this computer."

We also get the following in the Application Log:
1.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1500
Date: 5/03/2007
Time: 10:38:51 AM
User: networkname\Username
Computer: computername
Description:
Windows cannot log you on because your profile cannot be
loaded. Check
that you are connected to the network, or that your network
is functioning correctly. If this problem persists, contact
your network administrator.

DETAIL - Insufficientsystemresources exist to complete
the requested
service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

2.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1508
Date: 5/03/2007
Time: 10:34:57 AM
User: NT AUTHORITY\SYSTEM
Computer: computername
Description:
Windows was unable to load the registry. This is often
caused by
insufficient memory or insufficient security rights.

DETAIL - Insufficientsystemresources exist to complete the
requested
service. for C:\Documents and Settings\lflinn\ntuser.dat

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Occasionally some users can't logon with their normal
profile (they're given a temporary profile) and the TS
generates the following logs:

1.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1511
Date: 1/03/2007
Time: 4:44:29 PM
User: networkname\username
Computer: computername
Description:
Windows cannot find the local profile and is logging you
on with a
temporary profile. Changes you make to this profile will be
lost when you log off.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

2.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1515
Date: 1/03/2007
Time: 4:44:28 PM
User: networkname\username
Computer: computername
Description:
Windows has backed up this user's profile. Windows will
automatically try
to use the backed up profile the next time this user logs
on.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

3.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1502
Date: 1/03/2007
Time: 4:44:28 PM
User: networkname\username
Computer: computername
Description:
Windows cannot load the locally stored profile. Possible
causes of this
error include insufficient security rights or a corrupt
local profile. If this problem persists, contact your
network administrator.

DETAIL - The process cannot access the file because it
is being used by
another process.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

UPHClean is already running on the server.

The TS is running in Per User license mode. If I open TS
Licensing mmc, the license server isn't activated (it's
running in Per User mode). Would this be the cause of the
problem. I understood from Microsoft that Per User
licensing mode does not require the presence of an
activated License Server:

Q: When a Terminal Server is configured for "per user"
licensing, if a
client connects with a valid TS "Device" CAL, will that
always be accepted? (i.e. will that always cause the TS not
to request a TS "user" CAL?)
A: "Per User" licensing mode is not managed at this
time. As long as the
Terminal server has discovered a license server, client
connections will be allowed independent of whether the
client has a license or not.

Q: Follow up: Just to be clear, a "per user" mode
Terminal Server does
not have any communication whatsoever with the License Serv
other than validating that one exists? Does it need a find
an activated license serv, or will any one do?
A: Correct, the Terminal server will not communicate
with the License
server once it has discovered it. It does not matter if the
license server is activated.

SBS2003 transition pack was applied to our SBS server, we
have 55 user licenses and purchased another 20 with the
transition pack. I've been told by Microsoft that licensing
should not be an issue as the licenses are only for
conforming with the license requirements.

Your assistance would be appreciated!
Kind regards,
Tee (thedriver)- Hide quoted text -

- Show quoted text -

Can this be fixed by entering the /3GB parameter in the
boot.ini file? I have a server that's got 2003SP1 and 4gb ram
and it only hovers around 2gb, I think the most I've seen is
2.25GB used of physical ram and this problem started to hit us
hard today. Funny thing is that if I reboot our 2nd DC, seems
that they can login! I don't know if that's just a coincidence
or if it has something to do with authentication or a network
error. No errors show up on either DC but my log is filled
with 1500 and 1508 on the TS server.- Hide quoted text -

- Show quoted text -

It's not the DC, just timed it with a user that wasn't able to
login and restarting the DC didn't work this time. TS is not
utilizing all it's physical RAM so I think this is some kind of
memory limitation. Enough free space on the hard drives and the
pagefile is ok.

The /3G switch would probably make matters worse, if anything.
I'm not 100% sure that it is a resource problem, I would expect
Event 2021 and 2022 in that case:

How to troubleshoot Event ID 2021 and Event ID 2022http://support.microsoft.com/?kbid=317249

I would first eliminate the licensing problem. Have you double-
checked your server CALs? If it's always user nr. 51, then the
problem has nothing to do with TS CALs.

And, after a reboot, when do those Event 1500 and 1508 occur?
Immediately, and always for the same users, or is there a
connection with the licensing issue? I.e. Do you see these Events
even if you have never more than 50 users on the box?

If the Userenv Events are unrelated to the licensing problem, then
I would suspect corrupt profiles as the cause.

Check the info here as well:http://www.eventid.net/display.asp?eventid=1508&eventno=2069
&source=Userenv&phase=1
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___- Hide quoted text -

- Show quoted text -

Thank you for responding Vera,
My issue is separate from the 51st user issue. Probably should have
started my own thread. After doing more research today, it appears
the /3gb or /pae switches in the boot.ini file will not make things
better. One limits kernel memory and the other only works if more
that 4gb ram installed. My problem is that my server has 4gb memory,
I'm getting those errors 1500 and 1508, plenty of free memory in task
manager or performance monitor and no licensing errors. If I log off
enough idle sessions it seems that a user with the problem can then
login. Could this be a registry size problem on 2003 sp1 std server?

.

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