Re: Printer Problems: VPN? Backoffice? TS?

AndreZ wrote:
Hello all

I have a strange situation here, I'm not sure where the problem lies so I
don't know if this will end up being the right group.

I have a computer on a network that connects to a remote VPN for
connectivity and then uses RDP for backoffice. This setup worked flawlessly
for the last few months, recently another office moved into the building and
the IP structure was changed from 192.168.1.xxx to 192.168.123.xxx After
this change was put in place a strange thing happened where the network
printer worked but it would only recognize tray 1 and it requires the tray
be swapped between legal and letter ... now the head office decided to
uninstall the VPN client locally and reinstall a new one. Doing this made
the NETWORK Printer unavailble when connected to the VPN, even with allow
local LAN access checked. So to make it work we reconnected the printer to
the LTP port, however we're back to square one. The printer works, but
doesn't recognize the trays.

It's an HP Laserjet 4Si running on a windows 2kpro computer. I should
mention that when not connected to back office, both trays function fine.

any insite would be great.

Thanks
-Andre



Andre, when you print to the printer from the RDP session, are you printing to the network printer (directly), or are printing to the redirected Windows printer?

-Ken

--
KG Hagans Professional Services Group
Columbus, Ohio
.

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