Windows hangs

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We have been having a problem where our Terminal Services box hangs,
sometimes to the point of having to press the reset button on the hardware.

Windows 2003 5.2 (SP1)
Terminal Services 5.2 (SP1) (always the same?)
SQL Server 2000
About 15-25 users logged in at a time.

I've been watching the event logs carefully and have found that between 3-7
minutes before the system hangs, we get an Application error on spoolsv.exe
(pasted in at the bottom). This puts a popup on the system console and the
computer room is not easily accessible.

It seems like, if we do go to the console and click OK, the problem clears.
However, if we do a remote desktop, that session will also hang and the
server hangs a little faster (speculation).

We also have the problem of users default printer changing when they login
to the Terminal Services server; however, we believe we know how to fix that
(http://support.microsoft.com/default.aspx/kb/302361/en-us). Still, I believe
that this is somehow related (we'll be fixing that next week).

A tech at the vendor supplying our primary software believes someone
installed printer drivers that are not TS compliant and feels that the popup
on the console reinforces that line of thinking. I have no clue and can't
tell one print driver from another.

I’m the DBA, not a Windows (or TS) Admin, so I’m a bit out of my league and
need some help.

Thanks,
Jay

-----------------------------------------
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/6/2006
Time: 3:45:25 PM
User: N/A
Computer: PEIDB
Description:
Faulting application spoolsv.exe, version 5.2.3790.1830, faulting module
rpcrt4.dll, version 5.2.3790.1830, fault address 0x00021861.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6f ure spo
0018: 6f 6c 73 76 2e 65 78 65 olsv.exe
0020: 20 35 2e 32 2e 33 37 39 5.2.379
0028: 30 2e 31 38 33 30 20 69 0.1830 i
0030: 6e 20 72 70 63 72 74 34 n rpcrt4
0038: 2e 64 6c 6c 20 35 2e 32 .dll 5.2
0040: 2e 33 37 39 30 2e 31 38 .3790.18
0048: 33 30 20 61 74 20 6f 66 30 at of
0050: 66 73 65 74 20 30 30 30 fset 000
0058: 32 31 38 36 31 21861

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