Licensing Anomaly

Hi All, I sure hope someone can help me with this...

I have one Terminal Server 2003 in a workgroup. There is no domain in
this small company network.

Licensing server is on the Terminal Server. I activated the licensing
server at the same time I installed Terminal Services. That was about
three months ago. The Terminal Server is set for USER CALs.

Last week I purchased 2 - USER CAL 5 packs. When I installed them on the
Terminal Server, the "Completing The Terminal Server CAL Installation
Wizard" displayed somewhat confusing information....

At top, under "Completing The Terminal Server CAL Installation Wizard"
were the words "There were errors in completing this operation". Under
that was a list box labeled "Successfully Installed:" and both of the
license packs were in that box. Under that was another list box labeled
"Error, unable to validate the following codes" which was empty. Finally
at the bottom of the wizard screen was "You may have mistyped a portion
of the above license code(s). Select Back to try entering license code
(s) again, or Finish to end this operation".

There seems to be conflicting information... on one hand it said that
there were errors, but it clearly showed that both license packs were
installed successfully.

To make things even more troubling the 10 CALs are not listed as
available in License Manager now... in fact they are not listed at all.
The only thing showing in License Manager for the server is "Existing
Windows 2000 Server - Terminal Services CAL Token (per device)" Type =
Built-in, Total = Unlimited, Available = Unlimited, Issued 0. That
record has been there since the day I installed TS Licensing.

I thought maybe the licenses did not install, so I tried to install them
again. The result was the exact same "Completing The Terminal Server CAL
Installation Wizard" screen except that both license packs were now in
the bottom (error) box with the error being "Already Activated".

Well, It seems that the license packs were accepted by the clearing
house, but that something went wrong in License Manager. I called the
clearing house and the woman said it was a technical issue and transfered
me to support. I can't believe they want to charge me $245.00 to help me
install the licenses into their buggy little License Manager tool. I
have worked in IT since 1999 and never had to pay for Microsoft support,
and I sure don't want to start now!

Has anybody seen this happen before?...have any ideas about what to
check? I'm thinking that the License Manager database is corrupt.

Roger
.

Relevant Pages

  • kb 187614
    ... Just delete the registry key ... If an unlicensed client connects to a Terminal Server for the first time, ... Access License token. ...
    (microsoft.public.de.german.windows.terminaldienste)
  • Re: Office Licencing on TS Server
    ... MCSE, CCEA, Microsoft MVP - Terminal Server ... Office runs locally on the client or inside a TS session on the ... correctly license Office on a Terminal Services Server. ... server with say 25 office licences so that 25 users can ...
    (microsoft.public.windows.terminal_services)
  • Re: TSCTST /A "The client does not have a license"
    ... "License Server"? ... MCSE, CCEA, Microsoft MVP - Terminal Server ... Server to "user Mode", break the laws of the EULA, and have ...
    (microsoft.public.windows.terminal_services)
  • RE: Dont know what to head this?????
    ... MCSE, CCEA, Microsoft MVP - Terminal Server ... it, but surface to say the license server gets it wrong, so ... But in the K8 management app each terminal ... option and choose to load their client as the explorer. ...
    (microsoft.public.windows.terminal_services)
  • Re: Removing TS 2003 Licensing Packs
    ... Please make certain that you are using installation media that is clearly marked as an Office 2007 volume license version and a matching volume license Product Key. ... Terminal Server" when attempting to open the application. ...
    (microsoft.public.windows.terminal_services)