Re: Remote Control

The second report you mentioned helped me a lot. I gave full control and
all is well not.
Thanks for nudging me in the right direction Vera.

"Vera Noest [MVP]" <vera.noest@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:Xns9819DB630595Cveranoesthemutforsse@xxxxxxxxxxxxxxxx
OK, some more questions:
You write that this only happens on 1 out of 3 servers.
On this problematic server:
* does it happen always?
* or only for some Administrators (=shadowers)?
* or only when trying to shadow some end-users?

If it happens only with a subset of a few users, can you remote
control these same users from within a session to the other
servers?
How have you configured the remote control options? If in a Group
Policy, have youo checked with a Resultant Set of Policies that it
is applied correctly to all users?

Assuming that none of the above helps, I've found 2 similar
reports.
One poster had the same problem, and it was fixed by rebooting the
server.
One reply from a Microsoft MSFT to a similar problem said:
"If you want the user to administer the remote sessions, please
grant Full Control. If only remote control is allowed, the user
will not be able to fully control these sessions. This is because
you will not have the sufficient permission to query or access
required information."
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"John Holt" <johnh@xxxxxxxxxxxxxxxxx> wrote on 08 aug 2006 in
microsoft.public.windows.terminal_services:

Servers are w2k3 sp1
.
The error is"
Session (ID nn) remote control failed
(Error 5 - Access is denied.)

No, not running it directly from the console. Am in a TS
session as always.

"Vera Noest [MVP]" <vera.noest@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in message
news:Xns9815E89467DADveranoesthemutforsse@xxxxxxxxxxxxxxxx
Which OS are you running on the servers?
What is the exact error message that you get?
You are not trying to use remote Control directly from the
servers console, are you? You must use Remote Control from
within a TS session.

278845 - How to Connect to and Shadow the Console Session with
Windows Server 2003 Terminal Services
http://support.microsoft.com/?kbid=278845

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"John Holt" <johnh@xxxxxxxxxxxxxxxxx> wrote on 04 aug 2006 in
microsoft.public.windows.terminal_services:

Hello all,
We have 3 TS servers. All 3 setup identical in the line of
polices and such. This problem seems to be on 1 server only.
Once in a while we try to Remote Control a user session and
immediately get a box saying access denied. All users are
setup the same, to allow Remote Control with user's
permission. Usually the users gets a box and they can allow it
or not. These users don't even get a box to make a choice.
Anyone have any ideas why just a few users instantly refuse
Remote Control? Am running low on policies, switches and flags
to look at.:-(

Thanks much,
John


.

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