Re: Keyboard Madness in TS Environment

Ii is a workstation computer that has been rebooted multiple times
since. I will give the driver effort a try though. Thanks for the
input.

Brad Pears wrote:
I have seen this behaviour when connecting to a users session from the
terminal services manager. I believe it only happened on the Win2K server
though - not the Win2K3 server - although I'd have to confirm that again...
Basically, a user would call for some help, I would connect to their
session, then once I ended my connection, they would complain their keyboard
was all whacked out - similiar to what you described. Usually a reboot on
their end solved the problem...

Likely not any help to you but another thing for you to think about... Is
the user using a different keyboard driver than everyone else by any chance?
Maybe try installing a differnt or reinstalling the keyboard driver? Is it a
laptop?? I seem to have had more problems with the laptop users...Both our
Compaq and Dell laptop users have complained about it...

Brad
"cbrunet" <darthkorn@xxxxxxxxx> wrote in message
news:1152124349.010251.15090@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This is far too strange for me.

I have a user who, when in a Terminal Services environment (ICA/RDP),
his keyboard acts as if he constantly has the 'Shift' key pressed down
when using the directional buttons (but not when typing). When
'NulLock' is turned off, it acts normal, but then the NumPad obviously
does not work. So, when the user is typing up documents in Word
through Citrix, whenever he presses the directional button, it will
select the text he has written rather then simply move the cursor.
Same happens in a Remote Desktop environment, wherein the user moves
the cursor between files or folders and it would select them all rather
then just move between them normally.

1- I dont see it being anything PHYSICALLY wrong with the keyboard, as
it would also affect the local desktop, not simply the Terminal Service
connections.
2- I dont see it being any settings on the local desktop for the same
reasons, though I did check sticky keys and keyboard settings as my
first stop. CAPS LOCK dosent have anything to do with it either as
characters written in Citrix connected Word are still lower-case (i.e.
acts normal)
3- I dont think it has anything to do with server settings, as it would
happen with the ICA connection AND with an RDP to my own workstation,
which I've RDP'd to from MANY different terminals before with no
problem.
4- It's also not a single profile issue, as any user logging into a TS
connection from that PC receives the same type of environment.

At my wits end. Thanks a bunch for the input.


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