Re: Word/Excel/Outlook/IE go 50% CPU

I had a customer that was experiencing pretty much exactly what your
describing. We eventually had to bring MS in because they couldn't figure
it out remotely. They eventually tracked it down to UPHClean, they
contacted Robin (the person who made it) and we were told that it was an
undocumented fix with the latest version of UPHClean. So we upgraded and
haven't looked back since.

Jeff Pitsch
Microsoft MVP - Terminal Services
http://www.sbcgatekeeper.com
Your Terminal Services Security Website

"Aaron Elliott" <AaronElliott@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A21DD1A0-E076-4911-98EA-7C9AD4B17BEE@xxxxxxxxxxxxxxxx

Interesting!!

I have checked and subsequently upgraded to 1.60.30 of UPHClean on 4 of
our
8 servers with much GUSTO!

Where there any other mitigating circumstances to this issue?
I would be interested to see if it can be replicated easily.

Fingers crossed.
Thanks!

Aaron


"Jeff Pitsch" wrote:

Are you using roaming profiles and UPHClean? If so, update to the latest
version of UPHClean. This is an undocumented bug in that program.

Jeff Pitsch
Microsoft MVP - Terminal Services
http://www.sbcgatekeeper.com
Your Terminal Services Security Website

"Aaron Elliott" <AaronElliott@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A3154105-C441-4028-B94E-7CA337127D77@xxxxxxxxxxxxxxxx
We have an annoying issue where (seemingly) at random, peoples sessions
go
into high CPU utilisation when running Word and/or Excel and/or Outlook
and/or IE and even sometime Acrobat.exe. I have noticed that this most
frequently happens where the user has been away from their desk for 20+
minutes and their session is idle. As soon as they access any of those
idle
applications, away it goes.

Usually its 2 applications going wild at once (Outlook and Word), both
with
around 40-50% CPU each. Sometimes Citrix CPU Management will contain
that
useage thereby limiting the carnage, but quite often it doesnt and
sends
the
whole server into la la land.

When we manage to kill one of the offending processes, the 'other' one
takes
over at 100% - so both have to be killed.

I am running:
Windows 2003 SP1
Citrix PS4 Enterprise+Rollup
Office 2003 SP1

I have not been able to find any errors in event logs or any other
evidence
as to what is going on, nor have I been able to replicate it (aside
from
fluke).

Any suggestions as to how I can tackle this one?





.

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