Re: Screwed by HP on Printers
- From: "Hal Berenson" <hberenson@xxxxxxxxxxxxxxxxx>
- Date: Mon, 16 Jan 2006 14:13:35 -0700
The problem with Microsoft is that "Printers" are owned by the Windows
Client team not the Windows Server team. So the TS group has very little
influence over their priorities (including, I imagine, how much pressure to
put on the IHVs to support TS). I gave a presentation to the TS team last
spring in which I strongly urged them to provide a universal print driver
solution themselves rather than wait for the next generation of printing to
pan out. I just don't know how politically palatable that is.
The long term answer appears to be Metro, and getting the printer
manufacturers to directly support Metro's PDL in their printers. But that
could easily take another 5 years to pan out.
--
Hal Berenson, President
PredictableIT, LLC
http://www.predictableit.com
"TP" <tperson.knowspamn@xxxxxxxxxxxxxxx> wrote in message
news:ev$%23%23KtGGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
> Using the built-in printing support usually only makes sense for
> environments with a handful of pre-tested printers. For everything else
> it makes sense to deploy a universal printer driver solution.
>
> Less administrative cost, more printer support, stable spooler, more
> printing features supported.
>
> Microsoft needs to come out with a universal printer driver solution
> built-in and get rid of printing issues once and for all (mostly).
> Unfortunately it does not look like it is a priority for them, so who
> knows when we will see it. Based on the last chat regarding new TS
> features, it looks like no universal printer driver in longhorn (hope I'm
> wrong).
>
> -TP
>
> Hal Berenson wrote:
>> We have a problem with the the current HP 4200 PS driver crashing the
>> spooler on our W2K3 TS box. HP support has been of absolutely no
>> help. They won't give us a pointer to an older version of the driver.
>> Their suggestion is to use the 4100 driver. That's what we are doing
>> in the interim, but we have a problem. We can't get the 4100 driver
>> to give us access to Tray 3 of the 4200. So I respond to HP asking
>> if there is a way to address the Tray 3 problem and their response is
>> "support isn't available for the 4100".
>>
>> Microsoft's is in the "Not our Problem" mode, talk to HP.
>>
>> So our end users are just screwed. They bought expensive printers
>> that they can't use. And, as I've pointed out previously on this
>> newsgroup, none of the officially supported printers (ie, those with
>> system drivers) is currently available for sale. So the only thing
>> we can tell our users is that they shouldn't count on being able to
>> use any printer feature that isn't present in a LaserJet 4. What
>> total BS.
.
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- From: Hal Berenson
- Re: Screwed by HP on Printers
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