Re: Screwed by HP on Printers
- From: "Hal Berenson" <hberenson@xxxxxxxxxxxxxxxxx>
- Date: Mon, 16 Jan 2006 11:01:47 -0700
The 4200 is on that list of supported printers. That isn't helping us one
little bit in getting this resolved.
HP says the current version (not just the one in that document) of the
driver is supported, yet basically won't jump in and work the problem. And
they won't give us a copy of the version listed in that document. They told
us to go to the 4100 driver instead.
--
Hal Berenson, President
PredictableIT, LLC
http://www.predictableit.com
"Jeff Pitsch [MVP]" <jeff@xxxxxxxxxxxxxxxxx> wrote in message
news:uIYMzYsGGHA.1180@xxxxxxxxxxxxxxxxxxxxxxx
> Use this paper from HP and Citrix. Print drivers are a very well known
> problem with terminal services and printers should always be investigated
> ahead of time before being used in a terminal services environment:
> http://support.citrix.com/article/CTX107322&searchID=13711226
>
> yes it applies to terminal services and not just metaframe.
>
> Jeff Pitsch
> Microsoft MVP - Terminal Services
> http://www.sbcgatekeeper.com
> Your Terminal Services Security Website
>
> "Hal Berenson" <hberenson@xxxxxxxxxxxxxxxxx> wrote in message
> news:uEByeVsGGHA.3728@xxxxxxxxxxxxxxxxxxxxxxx
>> We have a problem with the the current HP 4200 PS driver crashing the
>> spooler on our W2K3 TS box. HP support has been of absolutely no help.
>> They won't give us a pointer to an older version of the driver. Their
>> suggestion is to use the 4100 driver. That's what we are doing in the
>> interim, but we have a problem. We can't get the 4100 driver to give us
>> access to Tray 3 of the 4200. So I respond to HP asking if there is a
>> way to address the Tray 3 problem and their response is "support isn't
>> available for the 4100".
>>
>> Microsoft's is in the "Not our Problem" mode, talk to HP.
>>
>> So our end users are just screwed. They bought expensive printers that
>> they can't use. And, as I've pointed out previously on this newsgroup,
>> none of the officially supported printers (ie, those with system drivers)
>> is currently available for sale. So the only thing we can tell our users
>> is that they shouldn't count on being able to use any printer feature
>> that isn't present in a LaserJet 4. What total BS.
>>
>> --
>> Hal Berenson, President
>> PredictableIT, LLC
>> http://www.predictableit.com
>>
>>
>>
>>
>
>
.
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