RE: TS crashed and Blue Screen of Death
- From: "Vera Noest [MVP]" <Vera.Noest@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 28 Nov 2005 05:43:52 -0800
OK, I've done some searching and found the related bug check code:
0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
Have a look at the MSDN Bug Check Codes for this error at
http://msdn.microsoft.com/library/default.asp?url=/library/en-
us/DevTest_g/hh/DevTest_g/t08_bugs_END_7b197f47-8362-496c-83f8-
7ae501401457.xml.asp?frame=true
for causes and troubleshooting tips.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*
"=?Utf-8?B?RXJ3YW4=?=" <Erwan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on
28 nov 2005:
> Thanks again Vera,
>
> That's correct! I do have one technician available on the site.
> I would ask him to scan the system and then see what happen
> after that. As for the EventID, I forgot to mention it last
> time that I was unable to gain anything from the Event Viewer
> that could relate to the problem. It just stated something like
> the previous shutdown was not expected and did not give any
> detail. There is also Event stated that M partition is running
> low and another one was notifying that the PERC battery
> controller needs replacement, which I think is trivial to this
> issue.
>
> This error is what my technician jot down on the blue screen
> after he set the system not auto-restart on error.
>> > "The session manager system process terminated
>> > unexpectedly with a status of 0xc0000005
>> > (0x77e8c3610x002df810). The system has been shutdown."
>
> Thanks again.
> Erwan.
>
> "Vera Noest [MVP]" wrote:
>
>> This sounds rather hopeless, I'm afraid.
>> But you have a technician on site who can log on to the console
>> of the server, is that correct?
>>
>> I think I would ask the technician to perform a virus scan of
>> the servers system disk. Use several of the online virus checks
>> which can be found on the web, to make sure that you scan with
>> updated virus information.
>>
>> Also, can you ask your technician to report the EventID and
>> Source, together with the description:
>> > "The session manager system process terminated
>> > unexpectedly with a status of 0xc0000005
>> > (0x77e8c3610x002df810). The system has been shutdown."
>>
>> Are there any more EventIDs, related to your latest error
>> message?
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> "=?Utf-8?B?RXJ3YW4=?=" <Erwan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
>> on 26 nov 2005 in microsoft.public.windows.terminal_services:
>>
>> > First of all sorry for taking too long to answer to all your
>> > questions here.
>> >
>> > The affected machine is located about 100miles away from
>> > HQ(my place). I just joined this construction company less
>> > than 3 months ago so there's nothing really much that I can
>> > tell you what's changed. Anyway, they've been using this
>> > appl for few years and then the problem started to happen I
>> > would say somewhere in Oct 2004. Then they stopped using the
>> > system. One of my task is to try to rectify this problem.
>> >
>> > This is what I found when doing one rdp session to that
>> > server;
>> >
>> > 1. There are 2 partitions, M=4GB and N=250GB.
>> > M is for windows files and N for Data. Currently there are
>> > only 270MB or so left inside M. I don't know why this
>> > happens because when checking through Win Explorer, and
>> > calculating the amount of file sizes that are already in
>> > there, I should have about more than 2GB left in this
>> > partition.?????
>> >
>> > Will this contribute to the problem that I have???
>> >
>> > This is the exact error message given by one of my technician
>> > there. "The session manager system process terminated
>> > unexpectedly with a status of 0xc0000005
>> > (0x77e8c3610x002df810). The system has been shutdown."
>> >
>> > At the moment I was unable to rdp at all to the remote
>> > server. I tried deleting some files to free up some space and
>> > now I cannot connect. It give me the login screen and soon
>> > after I sign on I got error "The system cannot log you on due
>> > to the following error: The network request is not
>> > supported"
>> > Guess I have to call the technician again to restore all the
>> > files that I
>> > deleted and keep my fingers crossed.
>> >
>> > I cannot afford to reinstall windows because the
>> > construction-related software inside the server can only be
>> > installed by the people from UK, who deployed the system last
>> > time. I am located in South East Asia. Imagined the cost
>> > involved to get those people coming down here.
>> >
>> > Thanks all.
>> >
>> > Regards,
>> > Erwan.
>> > "Patrick Rouse" wrote:
>> >
>> >> Did this just start happening to aserver that used to work?
>> >> If so, what's changed?
>> >> --
>> >> Patrick Rouse
>> >> Microsoft MVP - Terminal Server
>> >> http://www.sessioncomputing.com
>> >>
>> >>
>> >> "umi" wrote:
>> >>
>> >> > Perhaps these link can give any idea!
>> >> >
>> >> >
http://www.windowsitpro.com/Article/ArticleID/21972/21972.h
>> >> > tml
>> >> >
>> >> >
>> >> >
>> >> > "Erwan" wrote:
>> >> >
>> >> > > Server is 2000 SP3 and has 5TS CAL along with Citrix
>> >> > > Metaframe XP. Problem is whenever the second rdp or ICA
>> >> > > client tried to connect, The server will go into Blue
>> >> > > Screen of Death and then restart itself. Sorry, I was
>> >> > > not able to write down the error message during the Blue
>> >> > > Screen since it was so long and fast. I remember seeing
>> >> > > something like 0x0000001E.
>> >> > >
>> >> > > Please HELP.
>> >> > >
>> >> > > Regards,
.
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