Re: Mapi32.dll Error in Outlook on Terminal Servers
- From: "Vera Noest [MVP]" <vera.noest@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 20 Jul 2005 12:44:21 -0700
To get more information, I would enable verbose logging of the
MsiInstaller:
223300 - How to Enable Windows Installer Logging
http://support.microsoft.com/?kbid=223300
There are some usufaul troubleshooting tips about this event on
EventID.net:
http://www.eventid.net/display.asp?eventid=1001&eventno=231
&source=MsiInstaller&phase=1
One of them mentions insufficient permissions as a cause, and that
seems to fit with your problem description.
I would download FileMon and RegMon from
http://www.sysinternals.com/. Run them as administrator (when no
user is connected), start a TS session as a normal user and try to
run the application.
FileMon and RegMon will show you all "access denied" errors that
occur, so that you can give your users the necessary permissions on
a file-to file or Registry subkey basis.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
"Sean" <seanmcwherter@xxxxxxxxx> wrote on 20 jul 2005 in
microsoft.public.windows.terminal_services:
> Hello All. We've got 3 Terminal Servers on our domain. 1 Win2k
> and 2 Win2k3. All have Office 2003 Pro installed. When a
> non-admin user trys to login and open outlook, they get the
> following error "Cannot start Microsoft Office Outlook.
> MAPI32.DLL is corrupt or the wrong version. This could have been
> caused by installing other messaging software. Please Reinstall
> Outlook." It's logged in Event Viewer like this:
>
> Event Type: Warning
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1001
> Date: 7/20/2005
> Time: 9:06:06 AM
> User: F3\ksustello
> Computer: TS3
> Description:
> Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}',
> feature 'OutlookMAPI2' failed during request for component
> '{C3275D60-FF80-4A59-89C3-FD4497541CC1}'
>
> Well I've tried reinstalling, I even set up the 3rd terminal
> server just last week, and to my dismay the troubles replicated
> to that box! Now my hunch is that this problem has something to
> do with roaming profiles. Every non-admin on our domain uses
> them, and all non-admins get this problem. Admins do not. Also,
> I thought I would try removing the Outlook profile through the
> MAIL setting in control panel, but I get an error if logged in
> as a non-domain-admin user (but does have Local Admin rights)
> This is the way the error is logged in Event Viewer:
>
> Event Type: Error
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1013
> Date: 7/20/2005
> Time: 9:06:16 AM
> User: F3\ksustello
> Computer: TS3
> Description:
> Product: Microsoft Office Professional Edition 2003 -- For a
> silent installation on this computer, you must use the
> PIDKEY=[value] command-line option to specify a valid product
> key from your Office CD-ROM.
>
>
> Any help on this would be greatly appreciated!
.
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