Re: no mapped drive

Hi Mike,

Thanks for the update!

At this time, I strongly recommend you using a powerful tool call network
monitor, Network Monitor is a tool to monitor and capture network traffic.
Network monitor will let us know more information when using \\netBiosname
to visit the terminal server.

To install Network Monitor, follow these steps:

1. Click "Start", click "Control Panel", click "Add or Remove Programs",
and then click "Add/Remove Windows Components".

2. In the Windows Components wizard, click "Management and Monitoring
Tools", and then click "Details".

3. In "Subcomponents of Management and Monitoring Tools", click to select
the "Network Monitor Tools" check box, and then click "OK".

4. If you are prompted for additional files, insert the installation CD for
your operating system, or type a path of the location of the files on the
network.

For information about how to use Network Monitor, please refer to the
following Knowledge Base articles:

148942 How to Capture Network Traffic with Network Monitor
http://support.microsoft.com/?id=148942

please reproduce this issue and send the Netmon to v-rebc@xxxxxxxxxxxxx for
research.

I look forward to your reply.

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Mike Koch" <mikey@xxxxxxxxxxxxxxxxx>
>References: <#1OhiyPcFHA.2180@xxxxxxxxxxxxxxxxxxxx>
<7lSiUVWcFHA.3052@xxxxxxxxxxxxxxxxxxxxx>
<e9CmRC1eFHA.1600@xxxxxxxxxxxxxxxxxxxx>
<i29AEr7eFHA.3404@xxxxxxxxxxxxxxxxxxxxx>
<eifskzZgFHA.2444@xxxxxxxxxxxxxxxxxxxx>
<n$jTosigFHA.2588@xxxxxxxxxxxxxxxxxxxxx>
<MYccwCugFHA.944@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: no mapped drive
>Date: Mon, 11 Jul 2005 14:11:35 -0400
>Lines: 414
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>Message-ID: <eq3O7PkhFHA.708@xxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.terminal_services
>NNTP-Posting-Host: 65.202.11.7
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.terminal_services:15238
>X-Tomcat-NG: microsoft.public.windows.terminal_services
>
>Hi Rebecca,
>
>Our login script maps drives using netbios names, i.e., net use j:
>\\boutique10\isshare. This script has been in use for years, and it works
>perfectly on all machines except the terminal server.
>
>We have no clusters.
>
>We do not use DFS.
>
>For redundancy, the DNS service is installed on all domain controllers,
and
>all servers are configured to use 192.168.15.74 and 192.168.15.26 for DNS
>lookups. The same configuration is specified in our DHCP service, so all
the
>clients are configured the same way.
>
>There is no CNAME entry for the file server, just the A record. Again,
this
>configuration has been working for a few years now, and no other machine
has
>any problem accessing the file server, so I'm having a hard time calling
>this a network problem.
>
>Mike
>
>
>""Rebecca Chen [MSFT]"" <v-rebc@xxxxxxxxxxxxxxxxxxxx> wrote in message
>news:MYccwCugFHA.944@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hi Mike,
>>
>> Thanks for the update!
>>
>> I am able to download your MPSreport from the website. Based on my
>> research, this issue exists in both the terminal session and the console
>> of
>> the terminal server; therefore this issue is network issue instead of
>> terminal services.
>>
>> From the test result, he can access the server by IP but not by name.
This
>> problem seems to be related to name resolution. Please confirm the
>> following information:
>>
>> Do you use \\filesvr to visit the file server and got "path not found"
>> error?
>> Do you build up the cluster on this server?
>>
>> I have found there are several mapping drives to connect to the DocSvr
and
>> the Event Log shows the following error:
>>
>> DOCSVR2.aa.bb.cc The requested name is valid, but no data of the
requested
>> type was found.
>>
>> I would like to confirm do you deploy DFS in the network to visit the
>> files?
>>
>> I have also found the following Event ID 4001 in the DNS log:
>>
>> The DNS server was unable to open zone aa.bb.cc in the Active Directory.
>> This DNS server is configured to obtain and use information from the
>> directory for this zone and is unable to load the zone without it. Check
>> that the Active Directory is functioning properly and reload the zone.
>>
>> Therefore, I suspect this is a DNS issue. As you have stated, NSlookup
>> return the name filesvr perfectly, I would like to confirm that do you
run
>> the nslookup on the client? Do you point the client DNS server to
>> 192.168.0.7? It seems filesvr is not the only DNS server in the network,
>> if
>> this is the case, are you able to use another DNS server to resolve
>> filesvr
>> name? Do you create a CNAME record for filesvr?
>>
>> I strongly recommend you take a look at the following article that you
>> will
>> encounter the " System error 52 has occurred" when you use a alias to
>> visit
>> the file server:
>>
>> 281308 Connecting to SMB Share on a Windows 2000-Based Server May Not
Work
>> with
>> http://support.microsoft.com/?id=281308
>>
>>
>> This following article has addressed the similar issue when win2k pro
>> client to visit win2k3 server:
>> 262963 Client Cannot Find New System When NetBIOS Name Is Removed and
>> http://support.microsoft.com/?id=262963
>>
>> Related KB article:
>>
>> 192466 "System Error 53 Has Occurred" using Windows NT Load Balancing
>> service
>> http://support.microsoft.com/?id=192466
>>
>> Please help me gather all the information above as well as take a screen
>> shot when you visit the \\filesvr and get the error message, if it is
>> determined a DNS issue, the detailed DNS information will be required for
>> analyze.
>>
>> Thank you for your time!
>>
>> Best regards,
>>
>> Rebecca Chen
>>
>> MCSE2000 MCDBA CCNA
>>
>>
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>>
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>>
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>X-Tomcat-ID: 242439713
>>>References: <#1OhiyPcFHA.2180@xxxxxxxxxxxxxxxxxxxx>
>> <7lSiUVWcFHA.3052@xxxxxxxxxxxxxxxxxxxxx>
>> <e9CmRC1eFHA.1600@xxxxxxxxxxxxxxxxxxxx>
>> <i29AEr7eFHA.3404@xxxxxxxxxxxxxxxxxxxxx>
>> <eifskzZgFHA.2444@xxxxxxxxxxxxxxxxxxxx>
>>>MIME-Version: 1.0
>>>Content-Type: text/plain
>>>Content-Transfer-Encoding: 7bit
>>>From: v-rebc@xxxxxxxxxxxxxxxxxxxx ("Rebecca Chen [MSFT]")
>>>Organization: Microsoft
>>>Date: Wed, 06 Jul 2005 13:03:47 GMT
>>>Subject: Re: no mapped drive
>>>X-Tomcat-NG: microsoft.public.windows.terminal_services
>>>Message-ID: <n$jTosigFHA.2588@xxxxxxxxxxxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.terminal_services
>>>Lines: 209
>>>Path: TK2MSFTNGXA01.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl
>> microsoft.public.windows.terminal_services:15031
>>>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>>>
>>>Hi Mike,
>>>
>>>Could you please download MPSRPT_NETWORK.EXE MPSreport and run in on the
>>>file server and the DNS server, then send me the MPSreport for futher
>>>research?
>>>
>>>Microsoft Product Support's Reporting Tools
>>>http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-40
8f
>> -
>>>88b7-f9c79b7306c0&displaylang=en
>>>
>>>I look forward to your reply.
>>>
>>>Best regards,
>>>
>>>Rebecca Chen
>>>
>>>MCSE2000 MCDBA CCNA
>>>
>>>
>>>Microsoft Online Partner Support
>>>Get Secure! - www.microsoft.com/security
>>>
>>>=====================================================
>>>
>>>When responding to posts, please "Reply to Group" via your newsreader so
>>>that others may learn and benefit from your issue.
>>>
>>>=====================================================
>>>This posting is provided "AS IS" with no warranties, and confers no
>>>rights.
>>>
>>>--------------------
>>>>From: "Mike Koch" <mikey@xxxxxxxxxxxxxxxxx>
>>>>References: <#1OhiyPcFHA.2180@xxxxxxxxxxxxxxxxxxxx>
>>><7lSiUVWcFHA.3052@xxxxxxxxxxxxxxxxxxxxx>
>>><e9CmRC1eFHA.1600@xxxxxxxxxxxxxxxxxxxx>
>>><i29AEr7eFHA.3404@xxxxxxxxxxxxxxxxxxxxx>
>>>>Subject: Re: no mapped drive
>>>>Date: Tue, 5 Jul 2005 16:05:25 -0400
>>>>Lines: 201
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>>>>X-RFC2646: Format=Flowed; Original
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>>>>Message-ID: <eifskzZgFHA.2444@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windows.terminal_services
>>>>NNTP-Posting-Host: 65.202.11.7
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl
>>>microsoft.public.windows.terminal_services:15006
>>>>X-Tomcat-NG: microsoft.public.windows.terminal_services
>>>>
>>>>Hi Rebecca,
>>>>
>>>>1. No, I cannot access the file server by name = "The network path was
>> not
>>>>found."
>>>>2. Yes, I already have WINS installed and running just fine.
>>>>3. Yes, both servers are on the same subnet.
>>>>
>>>>FYI - This name resolution problem only occurs when targeting the file
>>>>server. I can access all other servers in the domain, by name, from the
>>>>terminal server.
>>>>
>>>>Thanks,
>>>>Mike
>>>>
>>>>
>>>>
>>>>""Rebecca Chen [MSFT]"" <v-rebc@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>news:i29AEr7eFHA.3404@xxxxxxxxxxxxxxxxxxxxxxxx
>>>>> Hi Mike,
>>>>>
>>>>> Thanks for getting back to me.
>>>>>
>>>>> A follow up questions are:
>>>>>
>>>>> 1. Are you able to use \\servername to open the share?
>>>>> 2. Do you have WINS installed in the network?
>>>>> 3. Is the file server located in the same subnet as the problematic
>>>>> client?
>>>>>
>>>>> Since you are able to map the drive by using the IP address, it seems
>>>this
>>>>> is a NetBIOS name resolution issue. If you get "path not found" when
>>>using
>>>>> \\servername to open the share, I suggest you install WINS service on
>> the
>>>>> DC. Generally speaking, if there are many subnet, installing WINS is
>>>>> recommend. The following article has addressed how to install WINS in
>> the
>>>>> network:
>>>>>
>>>>> Install and manage WINS servers
>>>>>
>>>http://www.microsoft.com/windows2000/en/advanced/help/default.asp?url=/wi
nd
>> o
>>>>> ws2000/en/advanced/help/sag_WINS_pro_ManageSrvNode.htm
>>>>>
>>>>> If you have any update, please feel free to post back.
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Rebecca Chen
>>>>>
>>>>> MCSE2000 MCDBA CCNA
>>>>>
>>>>>
>>>>> Microsoft Online Partner Support
>>>>> Get Secure! - www.microsoft.com/security
>>>>>
>>>>> =====================================================
>>>>>
>>>>> When responding to posts, please "Reply to Group" via your newsreader
>>>>> so
>>>>> that others may learn and benefit from your issue.
>>>>>
>>>>> =====================================================
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> --------------------
>>>>>>From: "Mike Koch" <mikey@xxxxxxxxxxxxxxxxx>
>>>>>>References: <#1OhiyPcFHA.2180@xxxxxxxxxxxxxxxxxxxx>
>>>>> <7lSiUVWcFHA.3052@xxxxxxxxxxxxxxxxxxxxx>
>>>>>>Subject: Re: no mapped drive
>>>>>>Date: Mon, 27 Jun 2005 15:43:57 -0400
>>>>>>Lines: 108
>>>>>>X-Priority: 3
>>>>>>X-MSMail-Priority: Normal
>>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>>>>>>X-RFC2646: Format=Flowed; Original
>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>>>>>>Message-ID: <e9CmRC1eFHA.1600@xxxxxxxxxxxxxxxxxxxx>
>>>>>>Newsgroups: microsoft.public.windows.terminal_services
>>>>>>NNTP-Posting-Host: 65.202.11.7
>>>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
>>>>>>Xref: TK2MSFTNGXA01.phx.gbl
>>>>> microsoft.public.windows.terminal_services:14786
>>>>>>X-Tomcat-NG: microsoft.public.windows.terminal_services
>>>>>>
>>>>>>Hi Rebecca,
>>>>>>
>>>>>>Sorry for the delay in responding.
>>>>>>
>>>>>>1. Yes, pinging via IP and NetBIOS name work just fine.
>>>>>>2. No, the drive does not map ("network name cannot be found") from
>>>>> terminal
>>>>>>session or local console.
>>>>>>3. We use the name in the logon script. Map by IP address DOES work.
>>>>>>4. Yes, using the IP address works fine.
>>>>>>
>>>>>>nslookup returns the address of the file server perfectly.
>>>>>>
>>>>>>Flushing and re-registering the file server in DNS made no difference.
>>>>>>
>>>>>>Still looking,
>>>>>>Mike
>>>>>>
>>>>>>
>>>>>>""Rebecca Chen [MSFT]"" <v-rebc@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>>news:7lSiUVWcFHA.3052@xxxxxxxxxxxxxxxxxxxxxxxx
>>>>>>> Hi Mike,
>>>>>>>
>>>>>>> I would like to confirm the following information about this issue
to
>>>>>>> determine if this issue is related to the terminal session, name
>>>>>>> resolution
>>>>>>> or network communication.
>>>>>>>
>>>>>>> 1. Are you able to ping though the file server via IP address and
>>>>>>> NetBIOS
>>>>>>> name?
>>>>>>> 2. Does this issue only occur in terminal session? If you map the
>> drive
>>>>> on
>>>>>>> a local machine, what is the result?
>>>>>>> 3. Do you use name to map the drive or use the IP address? Are you
>> able
>>>>> to
>>>>>>> map the drive by IP address?
>>>>>>> 4. What is the result if you visit the network drive via UNC like
>>>>>>> \\192.168.0.1 ?
>>>>>>>
>>>>>>> If you can use IP to map drive, it is a name resolution issue.
Please
>>>on
>>>>>>> the local machine to open CMD, issue the following command:
>>>>>>>
>>>>>>> Nslookup FileServerName
>>>>>>>
>>>>>>> Can DNS successfully resolve the name? If DNS cannot resolve the
>> name,
>>>>>>> it
>>>>>>> is possible that the A record for the FileServer is missing. Please
>>>>>>> on
>>>>> the
>>>>>>> FilesServer to open CMD, issue the following command:
>>>>>>>
>>>>>>> Ipconfig /flushdns
>>>>>>> Ipconfig /registerdns
>>>>>>>
>>>>>>> Please check if the correct record is registered in DNS.
>>>>>>>
>>>>>>> I look forward to your reply.
>>>>>>>
>>>>>>> --------------------
>>>>>>>>From: "Mike Koch" <mikey@xxxxxxxxxxxxxxxxx>
>>>>>>>>Subject: no mapped drive
>>>>>>>>Date: Tue, 14 Jun 2005 12:17:58 -0400
>>>>>>>>Lines: 14
>>>>>>>>X-Priority: 3
>>>>>>>>X-MSMail-Priority: Normal
>>>>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>>>>>>>>X-RFC2646: Format=Flowed; Original
>>>>>>>>Message-ID: <#1OhiyPcFHA.2180@xxxxxxxxxxxxxxxxxxxx>
>>>>>>>>Newsgroups: microsoft.public.windows.terminal_services
>>>>>>>>NNTP-Posting-Host: 65.202.11.7
>>>>>>>>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>>>>>>Xref: TK2MSFTNGXA01.phx.gbl
>>>>>>> microsoft.public.windows.terminal_services:14382
>>>>>>>>X-Tomcat-NG: microsoft.public.windows.terminal_services
>>>>>>>>
>>>>>>>>Strange, but no one can map a drive to our file server from within a
>>>>>>> Windows
>>>>>>>>2003 terminal session.
>>>>>>>>
>>>>>>>> - the file server is running Windows Server 2003 Standard (no SP1)
>>>>>>>> - all other machines in the domain can map to this server with no
>>>>> problem
>>>>>>>>
>>>>>>>>All attempts to access this one server results in "path not found"
>>>>> errors.
>>>>>>>>
>>>>>>>>I'm stumped at the moment. Anyone have any ideas?
>>>>>>>>
>>>>>>>>Thanks,
>>>>>>>>Mike
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Rebecca Chen
>>>>>>>
>>>>>>> MCSE2000 MCDBA CCNA
>>>>>>>
>>>>>>>
>>>>>>> Microsoft Online Partner Support
>>>>>>> Get Secure! - www.microsoft.com/security
>>>>>>>
>>>>>>> =====================================================
>>>>>>>
>>>>>>> When responding to posts, please "Reply to Group" via your
newsreader
>>>so
>>>>>>> that others may learn and benefit from your issue.
>>>>>>>
>>>>>>> =====================================================
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>
>
>
>

.

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