RE: Office 2003 Apps on TS
- From: Jer <Jer@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 28 Jun 2005 11:03:03 -0700
I have tested it on a machine that simply had the default OS, TS, and Office
installs and the SPs. Same problem. I've built it from a Dell recovery CD
with 2003 on it and a MS 2003 CD. Same problem. Different server models and
hardware. Same problem. Standard and Enterprise, same problem.
None of my TS servers are in an AD environment. Could that have anything to
do with it?
What is a PSS call? I'm not familiar with the term.
The issue is that it is really hard to isolate the problem. I have up to
90-100 users on each server, using multiple apps all day, and only get 20
messages in the Event Viewer a day. Along with Office apps, IE and Explorer
show up as well, along with 'fault bucket' messages. Not a lot, but they are
there daily.
It certainly doesn't keep my employees from working, but it does concern me
that there may be an underlying issue here that could to bigger and badder
things. Perhaps nothing. I'm just hoping for a break-thru.
Jer
"Patrick Rouse" wrote:
> Like I said, I haven't seen this problem and have used Office 2000, XP & 2003
> quite a bit in 2000 & 2003 TS Environments.
>
> Do you test after having just the OS, TS & Office installed, or does it
> crop-up after other applications are installed.
>
> Have you tried different installation media?
>
> You can always open a PSS call.
> --
> Patrick Rouse
> Microsoft MVP - Terminal Server
> http://www.workthin.com
>
>
> "Jer" wrote:
>
> > The problem is that you NEED the apps. Office 2000/2003 should not blow up
> > TS 2003. I could see if it was a 3rd-party or 16-bit app, but a mainstream
> > MS app? I've rebuilt my TS servers 8-10 times and cannot avoid the issue.
> > The problem is there. I'll be calling MS on it, but it just seems a bit
> > silly that it can be around this long and MS has not identified the problem.
> > Unfortunately, the Event IDs and error descriptions that they give in the
> > Event Viewer are about as useful as my pinky toes.
> >
> > Is this perhaps an app vs. registry issue? I have 'relaxed security' in
> > place, but I wonder if there are problematic locations? Of course, I'd
> > expect it every time. Perhaps memory allocation?
> >
> > Jer
> >
> > "Patrick Rouse" wrote:
> >
> > > I've run Office 2003 on many TS, and never had this problem, so you might
> > > want to build a new TS in a lab environment to figure out what went wrong
> > > with your install, i.e. perhaps another program is conflicting with some
> > > system DLLs.
> > >
> > > Install OS, TS, SP -> Image
> > > Install Application one -> Test -> Image
> > > Install Application two -> Test -> Image
> > > Install Application three -> Test -> Image
> > > Install Application four -> Test -> Image
> > > Rigorous application testing -> Image
> > >
> > > This way you always have something stable to fall-back to. The worst is
> > > when you spend 5 hours building a new system, the last program (or one
> > > inbetween if you didn't do incremental tests) blows your system up, causing
> > > you to have to start from scratch :(
> > >
> > > Never Run an SP or a series of Windows Updates w/o having a known stable
> > > sytem image to fall-back to if the updates cause havoc.
> > >
> > >
> > > Check eventid.net, where you can search for the error in your application
> > > event log.
> > >
> > > --
> > > Patrick Rouse
> > > Microsoft MVP - Terminal Server
> > > http://www.workthin.com
> > >
> > >
> > > "foghorn69@xxxxxxxxxxxxxx" wrote:
> > >
> > > > Patrick,
> > > >
> > > > We built both servers from the ground up a few months back so the problem
> > > > has always existed although we have never received any complaints. I just
> > > > checked with my server admin and it looks like he didn't aply SP1 for Office
> > > > 2003. I will do that tonight and see if the problem still exists. I will
> > > > repost here if I continue to have the problem. Thanks!
> > > >
> > > > "Patrick Rouse" wrote:
> > > >
> > > > > Hard to say. When did this start? What's changed since it worked? Do you
> > > > > have a system image from a point when the system did not do this (if not, you
> > > > > should start keeping images of your stable system build, so incidences like
> > > > > this are trivial)
> > > > >
> > > > > Was Office installed after Terminal Server? Is Office running the latest
> > > > > updates?
> > > > >
> > > > > --
> > > > > Patrick Rouse
> > > > > Microsoft MVP - Terminal Server
> > > > > http://www.workthin.com
> > > > >
> > > > >
> > > > > "foghorn69@xxxxxxxxxxxxxx" wrote:
> > > > >
> > > > > > I noticed on both of our terminal servers (Windows 2003 ) I get errors with
> > > > > > Office 2003 Applications and Internet Explorer. (See Below) What could be
> > > > > > causing this and is there a hot fix available??
> > > > > >
> > > > > > Hanging application WINWORD.EXE, version 11.0.5604.0, hang module hungapp,
> > > > > > version 0.0.0.0, hang address 0x00000000.
> > > > > >
> > > > > > Hanging application IEXPLORE.EXE, version 6.0.3790.0, hang module hungapp,
> > > > > > version 0.0.0.0, hang address 0x00000000.
> > > > > >
> > > > > > Thanks!!
> > > > > >
.
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