Re: Do you think this is a server issue or other?

Ace Fekay [MCT] wrote:
"Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx> wrote in message news:uXjoOMgQKHA.2092@xxxxxxxxxxxxxxxxxxxxxxx
Two things: are you sure Exchange isn't already installed? I'd recommend determining that before attempting to reinstall it. And if you do have to install it, the way you do it is to run SBS setup by going to CP add/remove, selecting SBS -> Change. Don't just run the Exchange installer directly from the CD. I think there's a KB on reinstalling SBS on Exchange - you might search support.microsoft.com.

And, while I recommend Exchange for a wide variety of reasons, I think people are generally disappointed with the message recall feature. It's pretty unreliable. However, Exchange provides lots of other benefits like centralized configuration, management, backup, and virus scanning, and it's beautifully integrated into the SBS console and management features.

I recommend going to Amazon and searching "SBS 2003" under books. The first two results should be books by Eriq Neale and Charlie Russel - I recommend them both. If you're going to get Charlie's, I'd get the later edition (R2) one even if you don't have R2.


Exchange recall feature only really works internally, for the most part. If it was an external email address, they'll get a notification of the recall, but it doesn't delete it, so they've already read it, or more so that they got a message saying to delete it, they they'll want to read it!


I'd go a little further than Dave or Ace probably feel comfortable with and point out that most ISPs do not use Exchange (think of the cost of CALs for both server and Exchange) and that other mail servers and clients are unlikely ever to implement what is an exclusively Microsoft feature. I know for a fact that Exim doesn't.

A lot of people have come unstuck by failing to realise that only the Outlook/Exchange system is likely to honour recalls, and even then the circumstances have to be just right.

http://mamchenkov.net/wordpress/2006/10/11/you-cant-recall-an-email/

SMTP isn't instant, but it's usually fairly quick, and if a message is delivered in thirty seconds, then a recall issued a minute later is not going to be too effective. A much better idea is for users to consider the 'send' button completely irrevocable, and to think first. Lawyers never sleep.

Exchange has many useful features, but this isn't really one of them, it's more of the nature of a marketing bullet point.

--
Joe
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