Re: 2 users not receiving mail

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


Thanks for posting back! Please see my comments inline...
Also please note that this is one user at bpumc.com that cannot receive mail
from anyone outside the organization. Sending works and internally works
but again it is one user out of 9. All others are having no issue with
their mail.

"Ace Fekay [MCT]" <aceman@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%231cM4ebCKHA.1380@xxxxxxxxxxxxxxxxxxxxxxx
"Viper" <nospamstupid@xxxxxxxxx> wrote in message
news:Obb7oXaCKHA.1144@xxxxxxxxxxxxxxxxxxxxxxx
Ok here is what I just received from an e-mail that I sent to one user
this
morning...

Reporting-MTA: dns;"theirdomain.com"
Received-From-MTA: dns;"mydomain.com"
Arrival-Date: Mon, 20 Jul 2009 09:43:18 -0400

Final-Recipient: rfc822;user@xxxxxxxxxxxxxxx
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 22 Jul 2009 09:43:19 -0400
X-Display-Name: "user"

Does this help??

Thanks!

An SMTP Status: 4.4.7 message indicates in your case, that it's being
delayed trying to send for a certain amount of time, based on how the
sending server's SMTP retry is set to. Most of them are set to 48 hours (2
days) with a Delay Notification of 12 hours. Hence the sender received this
12 hours after he/she sent it.

It is pretty much saying that for some reason the sending MTA is having
problems sending to your domain.

What we actually need is the NDR, or the message that they will get when the
email has exhausted the retry time of 48 hours and fails to get sent.

Ok, I will post back when I get one.

What I can say, is one reason this can happen is if their MTA cannot resolve
your MX record, however there can be other reasons, such as if the sending
domain is looking for an SPF record for your domain.

Reading through the posts in this thread, and based on the subject line, I
am assuming your users are not receiving mail from a domain name called
bpumc.com. Is this correct?

No, just the opposite the user at bpumc.com cannot get mail.

Are there any Event logs errors in the App and System log?

No

Have you run the ExBPA or the SBSBPA? Please run them and post back with any
errors in it.

No but I will now.

Also, you said you rebuilt the operating system because you didn't want to
take the time to figure out what went wrong. Assuming you rebuilt it from
the ground up, did you rebuild it with the same server name and domain name
as the prior installation? If so, did you create the user accounts as they
were originally, with the same email addresses, Exchange aliases, etc? How
about the workstations, did you disjoing them and rejoin them to the new
domain?

I rebuilt ther server stopping at the "Continue Microsoft Small Business
Server Setup" instead I restored their most recent backup. There was no
need to recreate any accounts, email addresses etc. There also was no need
to disjoin and rejoin because it was essentially the same server they had
before with 2 new hard drives.

Maybe those users that aren't receiving mail may have had a different email
address prior to the reinstall? Of course we'll need the NDR once they get
it. See if you can get a hold of that, please.

Again, email addresses are all the same because it was a restore of a
backup.

Still looking for answers but I will post back what the Best Practices show.


--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Please reply back to the newsgroup or forum to benefit from collaboration
among responding engineers, and to help others benefit from your resolution.

Ace Fekay, MCT, MCSE, MCSA 2003 & 2000, MCSA Messaging
Microsoft Certified Trainer
aceman@xxxxxxxxxxxxxxxxxxxxxxx
http://twitter.com/acefekay

For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.



.

Relevant Pages

  • Re: Redirect script no longer works after SP1
    ... By posting there, you may get some ... CEICW to configure the server internet connections. ... Microsoft CSS Online Newsgroup Support ...
    (microsoft.public.windows.server.sbs)
  • Re: Easiest way to migrate user_name and password from 2000 to 2003
    ... I understand that you want to migrate local user account from Windows 2k to ... Windows 2k3 server. ... Microsoft is providing this information as a convenience to you. ... This posting is provided "AS IS" with no warranties, ...
    (microsoft.public.windows.server.migration)
  • Re: SBS 2K3 backup problems
    ... Microsoft Online Partner Support ... This posting is provided "AS IS" with no warranties, ... Also works perfectly on 2K3 server. ... >Tape drive and scsi controller is identical in all 4 servers I using to ...
    (microsoft.public.windows.server.sbs)
  • RE: using parent company email domain
    ... Microsoft CSS Online Newsgroup Support ... This posting is provided "AS IS" with no warranties, ... >office has an exchange 2003 server and a couple of Win2k3 servers. ...
    (microsoft.public.windows.server.sbs)
  • Critical Update for Windows Small Business Server 2003 (KB832880
    ... I have recieved disk 3 in the mail from microsoft and rebuilt a SBS2003 ... server. ... or am I still in need of the fix? ...
    (microsoft.public.windows.server.sbs)