Re: Blank screen after logging into RWW

Tech-Archive recommends: Fix windows errors by optimizing your registry

And, the workstation has a static IP; it should be a DHCP client to the SBS server DHCP. Doesn't have to be, but should, for best results.

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-----------------------------------------------
Les Connor [SBS MVP]

"Merv Porter [SBS-MVP]" <mwport@xxxxxxxxxxxxxxxxxxx> wrote in message news:eL3nMk0pJHA.4028@xxxxxxxxxxxxxxxxxxxxxxx
And maybe...

You cannot connect to a remote computer or start a remote application when you use Terminal Services Web Access or Remote Web Workspace on a Windows XP SP3-based or Windows Small Business Server 2003 SP1-based computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;951607

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Merv Porter [SBS-MVP]
============================

"Jim Behning SBS MVP" <jimbehning@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:i740s4lk7dofkffe93ok7t7ft6tpn2a8g9@xxxxxxxxxx
If I am reading correctly you have the ISP's dns listed on your
servers nic. You should only have the server's nic pointing to itself
for dns. Not relevant to the issue but it is a housekeeping issue. If
you want to make use of your isp dns you can set then when you run the
Connect to the Internet wizard or log in to the SBS DNS console and
set up a forwarder there. Right click your server name and properties
to see forwarders tab.

From a good working workstation in the network you should be able to
open mstsc and connect to the problem internal workstation. I believe
you said you can mstsc to other internal workstations so you know that
mstsc does work going out. I start with mstsc (remote desktop) as it
is about as pure as you can get.

You have both check boxes checked on the problem workstation when you
go to My Computer/Properties/Remote?

You went in to the Windows XP firewall and made sure that remote
desktop is allowed?

You ran winsockxpfix on the problem workstation?

You can ping the problem workstation by name and it returns the proper
ip? There have been issues in the past with failed remote desktop
because the server has inaccurate dns records for the problem
workstation.

What device could supply dhcp service on your network. Generally folks
prefer that the SBS provide dhcp.

On Tue, 17 Mar 2009 13:42:10 -0700 (PDT), ldodero <ldodero@xxxxxxxxx>
wrote:

Hm, so someone hijacked my thread. Regardless, here we go:


+ Do you experience the issue if you log into a LAN workstation and
then
try to RWW into the problematic PC?

As soon as I hit connect, the connect button grays out like it's about
to go for it, but then after about 30 seconds (I didn't time it), it
just goes right back to the RDC window. If I go to RWW from the LAN,
log in and try to connect to his computer, it makes the page go blank
for a while and then goes back to the client computer selection
screen.


+ Does the issue occur if you log onto the remote PC (via RWW) using
an
domain admin account?

Yes.

+ Does the issue occur remoting in from another computer (at another
location)?

Yes. If it's relevant, I *can* remote into other client computers from
both inside and outside this network.


+ What version of Internet Explorer is on the computer that attemptng
access via RWW?

IE7, version number: 7.0.5730.11 ; also failed on my laptop from home,
which runs IE 7.0.6001.18000



+ Have you tired disabling antivirus/antispyware software on the
target
computer and/or the computer attempting to gain access to the target
computer?

Disabled Symantec Endpoint Protection and turned off the firewall. No
other software is running which could be running interference... still
happens.


+ Does the computer attempting access have any 3rd party firewall
software
(and have you tried disabling it).

Nope.

+ Have you tried deleting the active-x

Deleted the add-ons in IE for RWW, and naturally got the active-x
notification when I went on the site, so I let it reinstall for me.
Problem still exists.


+ What OS (and service pack number) is on the computer attemtping
access
and the target computer

Target computer is WinXP Professional SP3, tried from both an WinXP
SP3 (from inside LAN) and Win Vista Home Premium from outside.


+ Please post the results of an ipconfig /all for the computer
attempting to gain access via RWW, for the SBS 2003 server and for the
targeted LAN workstation.

Computer attempting to gain access via RWW:

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E
Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 00-16-E6-DB-4E-44
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fd79:bce1:abe8:d886%8
(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.105.28.12
68.105.29.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.
{73844EBD-8BD3-470E-9FE1-7F1EB8D88
B18}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-
Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


SBS2003 Server:



Windows IP Configuration

Host Name . . . . . . . . . . . . : XXX
Primary Dns Suffix . . . . . . . : XXX.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : XXX.local

Ethernet adapter Server Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network
Connection
Physical Address. . . . . . . . . : 00-0E-0C-3E-DF-3E
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.10
216.231.41.2
Primary WINS Server . . . . . . . : 192.168.1.10


For the targeted LAN workstation:

Windows IP Configuration



Host Name . . . . . . . . . . . . : LSY-123

Primary Dns Suffix . . . . . . . : XXX.local

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : XXX.local



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/1000 CT
Network Connect

ion

Physical Address. . . . . . . . . : 00-0C-F1-86-28-34

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.51

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.10







On Mar 16, 2:50 pm, "Merv Porter [SBS-MVP]"
<mwport@xxxxxxxxxxxxxxxxxxx> wrote:
+ Do you experience the issue if you log into a LAN workstation and then
try to RWW into the problematic PC?
+ Does the issue occur if you log onto the remote PC (via RWW) using an
domain admin account?
+ Does the issue occur remoting in from another computer (at another
location)?
+ What version of Internet Explorer is on the computer that attemptng
access via RWW?
+ Have you tired disabling antivirus/antispyware software on the target
computer and/or the computer attempting to gain access to the target
computer?
+ Does the computer attempting access have any 3rd party firewall software
(and have you tried disabling it).
+ Have you tried deleting the active-x
+ What OS (and service pack number) is on the computer attemtping access
and the target computer

+ Please post the results of an ipconfig /all for the computer
attempting to gain access via RWW, for the SBS 2003 server and for the
targeted LAN workstation.

--
Merv Porter [SBS-MVP]
============================

"ldodero" <ldod...@xxxxxxxxx> wrote in message

news:53ee6ef4-f110-454d-a80c-f11dc4b0f737@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Can anybody help?

On Mar 12, 8:24 pm, Chuck Coburn

<ChuckCob...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
> I'm having the same issue.

> "Brandan" wrote:
> > Hi Idodero,

> > Just a thought, is the client PC on a static IP or obtained via > > DHCP ?

> > Not a DNS issue perhaps?

> > Brandan

> > "ldodero" wrote:

> > > I log in as the user, hit "connect to my computer at work," then > > > click
> > > the user's computer number. I click "connect" and get a blank > > > screen
> > > except for the links to "log off" and "main menu." Server is > > > SBS2003,
> > > target client I'm trying to connect to is running Windows XP SP3. > > > I
> > > can connect to every other computer on the network except this > > > one.
> > > Firewall is off on the client and remote access is enabled. It > > > worked
> > > fine until this week. Any suggestions?

> > > Thanks!
See what SBS support is working on
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