Re: Need help understanding why certain incoming emails are rejected
- From: "Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx>
- Date: Tue, 3 Mar 2009 12:42:13 -0600
Message tracking in Exchange should indicate the refusal, if it's IMF. Also, if using spamhaus or similar block list, that could cause a reject. You can set that type of reject to a custom message, if need be, so the reason is more obvious.
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Les Connor [SBS MVP]
"Mike in Nebraska" <Mike_in_Nebraska@xxxxxxxxxxxxxxxx> wrote in message news:#sQ471CnJHA.5420@xxxxxxxxxxxxxxxxxxxxxxx
SBS 2003 Premium, current with patches and updates. Exchange 2003 w/IMF, SQL 2000, ISA 2004, WSUS 3.0, Symantec Corp. AV ver. 8.2, Windows Defender..
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I found out yesterday that emails from a vendor we very infrequently use has all their email being rejected (550-'5.7.1 Requested action not taken: message refused'). My guess is the IMF settings, but I don't know how to be sure. Nothing in the ISA or Event Viewer logs, just a phone call from the vendor saying it was rejected with the above code. My contact there often uses Yahoo to relay his business email in and out, so I suspect that might be one reason. However, it doesn't explain my main problem in communicating with them.
Each year I am to send them (ESRI, Inc. - makers of GIS software) a blank email to request a grant to waive the software maintenance fees. This email to them triggers an auto-email response back with the full ASCII application we are to use. Well ... I'm not getting them.
Would a look-see in the Exchange log provide the answer? (My IMF settings are at SCL-7 -- Reject -- Junk-5.)
I have also heard that Yahoo incoming email is rejected with the same error code.
TIA,
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Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE
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