Re: SBS 2008 AD Users and Computers Snap-in MSVCRT.DLL odd fault


"NickM" <nickm@xxxxxxxxxx> wrote in message news:OwnF$icjJHA.5732@xxxxxxxxxxxxxxxxxxxxxxx
Hi

My SBS Server 2008 x64 system has developed a fault this morning whereby I cannot open the Active Directory Users and Computers snap in from the shortcut in Administrative Tools. I am not aware that anything relevant has changed on the system to cause this. It was working and then ten minutes later it wasn't. I was successfully able to use the AD Users and Computers snap-in this morning at about 09:10 and then at around 09:20 it wouldn't work. I had also been working in the Exchange Management Console and had deleted a user mail box just prior to the problem, so this new behaviour may be linked

I have rebooted the server and the error remains.

There were some updates automatically downloaded and applied yesterday, however I have been successfully able to use the AD Users and Computers snap-in this morning at about 09:10 and then at around 09:20 it wouldn't work. There are a few other people who have experienced the exact same error, but there's not any information that I can find about how to fix it

I get a C++ Runtime Error when trying to gain access through Administrative Tools > Active Directory Users and Computers. I get this error whenever that is accessed
via that method

I have been able to manually run MMC.EXE and add the snap in for Active Directory Users and Computers. This has allowed me to bypass
the error, but so far I've found only one person to have had this happen in SBS 2008 x64 and one person who has had it happen in Server 2008 Standard.

The error offers to send the error to Microsoft, but does not return a solution.

The error reads: MS Visual C++ Runtime Library > This application has requested the Runtime to Terminate it in an
unusual way. Please contact the application's support team for more information.

There doesn't appear to be an Event Log for this.

Problem signature:

Problem Event Name: APPCRASH

Application Name: mmc.exe

Application Version: 6.0.6001.18000

Application Timestamp: 47919524

Fault Module Name: msvcrt.dll

Fault Module Version: 7.0.6001.18000

Fault Module Timestamp: 4791ad6b

Exception Code: 40000015

Exception Offset: 0000000000029b06

OS Version: 6.0.6001.2.1.0.305.9

Locale ID: 2057

Additional Information 1: 43aa

Additional Information 2: cf3a46656318492c1997480001b6b0e0

Additional Information 3: 3837

Additional Information 4: 92f72e0d0589ff77cef51e0a413aeff6




Anyone else? Is this more widespread and is there a solution? I'll dig a bit deeper and try a few things anyway.


OK. A day on I'm getting somewhere. The problem seems to user profile specific.

I initially tried to rename the file dsa.msc to dsa2.msc, however permission to do this was denied until I took ownership of the file as Administrator and gave myself Full Permission. I was then able to change the file name to dsa2.msc. Running the same file but with a new name allowed the Active Directory Users and Computers Console to load properly without the C++ runtime error. I then renamed the file back to dsa.msc and tried to run it again, however the C++ runtime error came back as I had expected it might.

I have another user account with administrative privileges, so I logged in to the server using that user's credentials, and ran the normal shortcut in Administrative Tools which points to dsa.msc. This opened the Active Directory Users and Computers Console properly.

This indicates that something related to the Administrator account and the dsa.msc file is probably slight skewed in the registry for some reason, so if I can compare registry entries for the two users relating to this file, I may be able to see exactly what has changed and hopefully rectify the issue.


.

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