Re: Benefits of Remote Desktop over Logmein

So for your non tech savvy owners do you install the free logmein client on
their laptops and connect to it that way or do you use "pro" version of the
logmein tool that sets up a PIN code and is accessed through a LogMeIn
webconsole?


"Merv Porter [SBS-MVP]" wrote:

To a degree yes, they provide somewhat similar functionality. However, one
difference is that Remote Assistance requires the user's input to agree to
the shadow session (not necessarily a bad thing but can sometimes be a
problem). And it can be a pain when the user's computer is on the road. I
have laptop users (especially non-tech savvy owners of small businesses)
who, when they are having problems on the road, just call me and say: "I'm
going to a meeting... just log in and fix it". Remote Assistance was not
intended for this kind of remote administration, especially if subsequent
reboots of the computer are necessary and the user is not in front of that
computer.

Remote training/assistance needs to be separated from remote administration.
Then you can decide which remote access approach is the best for the
situation at hand.

--
Merv Porter [SBS-MVP]
============================
"Pryan" <Pryan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7DAC3D28-10C8-45A4-BD28-EF5C59EDE910@xxxxxxxxxxxxxxxx
Thanks for the reply Merv.

One more: doesn't "Remote Assistance" provide the ability to "shadow" a
users session on a XP/Vista machine in the same way logmein does?


"Merv Porter [SBS-MVP]" wrote:

I'm not sure about "speed and security" statement. When set up and used
properly, I find Logmein "Free" to be an excellent and secure tool to
access
client computers for remote administration (especially travelling
laptops)
and it appears to be just as fast as a remote desktop session. I like
the
Free version specifically because it doesn't allow hard drives to be
'connected' (better security). It also provides a secondary way to
access
the workstations (Remote Desktop via RWW being the primary). In
addition,
it's a good way to provide remote assistance to a user (i.e., view or
interact with a user's session), again whether they're on the LAN or on
the
road.

That said, RWW (specifically Remote Desktop) is generally better suited
for
standard users rather than admins because it provides the 'look and feel'
of
a user's LAN workstation and is built into SBS. The other features of
RWW
can also be more useful to users rather than admins.

Remote access methods...

For Admin access to server(s):
RDP via RWW
(straight) RDP

For Admin acess to workstations:
RDP via RWW
VPN + RDP
Logmein (Free)

For standard users:
RDP via RWW

Just my $0.02

--
Merv Porter [SBS-MVP]
============================
"Pryan" <Pryan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:799A31C6-1442-4D76-9046-99D6978F6860@xxxxxxxxxxxxxxxx
Yes, you've touched on my experiences so far. I find new clients who
use
logmein and haven't even heard of RWW. I immediately move them over to
RWW
but sometimes they ask "what's wrong with using logmein" and then i
usually
say "speed & security". Just wanted to see what the experiences of some
community members was.
thanks.



"Viper" wrote:

In short, RWW - yes faster and yes more secure and it's free too. I
usually
find logmein on a network when I take on a new customer typically
because
the server is not configured correctly and they cannot access RWW.
Once
we
get that resolved I immediately move them to RWW. It is user friendly
and
why not utilize what they have? Sure logmein is free but so is RWW
and
why
install another app when you don't have to. My 2 cents of course. :)

"Pryan" <Pryan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3E765A92-E15B-4020-8C13-5741F4D2747D@xxxxxxxxxxxxxxxx
What are the benefits of using Remote Desktop (through RWW) over a
free
tool
like logmein?
Faster, more secure. etc. ??









.

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