RE: Installation Failure, Critical Update for Windows Small Business Server 2003 R2 (KB940357)



Hello David,

Thanks for your post.

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

You received error message that "Setup encountered an error: This update
can only be installed on Windows Small Business Server 2003 R2" when trying
to install KB940357 for your SBS 2003 server.

If I have misunderstood your concerns please feel free to let me know.

First of all, let's check the current version of your SBS server. Please
try the following steps:

1. Right click on My Computer and check the system version from its
prosperities, is it "Microsoft Windows Server 2003 for Windows Small
Business Server Service Pack 2"?
2. On the SBS Server Management console, click the Home Page, can you see
the "Windows Small Business Server 2003 R2" logo picture on the top of the
panel?
3. Can you see "Windows Small Business Server 2003 R2" in the Add/Remove
programs list?
4. Can you see "Update Services" in the SBS Server Management console?

If all of the answers are "yes", then R2 should be installed.


However, based on my research of the error messages, the error 0xf0f4 in
the update log means PREREQUISITE_FAILED and the CheckAutoapproveExistance
returned value is 0x2 which is Not Equal To 0x0. Therefore, I would like to
confirm that:

1. Are you using WSUS 3.0 to download/install new updates? Or using the
WSUS 2.0 which is a part of R2 Technologies?
2. Are the updates configured for "Auto-Approve for Detection"?

Therefore, please first make sure you are using WSUS 2.0 which installed
with R2, not WSUS 3.0. Second, please make sure Auto-Approve feature is
turned off because this update need to modify the Autoapprove.exe process.

After checking the above configuration, if you are using WSUS 2.0 and the
update still cannot be installed correctly, I suggest we try again to
reinstall SBS 2003 R2 Technologies since all the error message indicated
the current system is not R2 version or R2 has not been fully installed.
Please follow the below TechNet articles to reinstall R2.

How to Install the Windows Small Business Server 2003 R2 Technologies
http://technet.microsoft.com/en-us/library/cc719852.aspx


More information:

You can install Windows Small Business Server 2003 R2 only on a computer
that is running Windows Small Business Server 2003 with Service Pack 1.
Windows SBS 2003 R2 can be installed only on a computer that is running
Windows SBS 2003 with SP1. For more information about how to obtain
Service Pack 1 for Windows Small Business Server 2003, see the Microsoft
Web site (http://go.microsoft.com/fwlink/?LinkId=62638 ).

Hope this helps. Also, if you have any questions or concerns, please do not
hesitate to let me know.

Thanks for your earlier feedback!


Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

.

Relevant Pages

  • Re: install SBS2003 Trial - Update, reboot = "Expired"
    ... I tarted install on 7/23 and after windowsupdate date was 5/23. ... I got the error message only after updating. ... did so and then after a reboot I got to a login screen - saw the To do list and I shutdown and rebooted twice - just to see if all was OK with that error message. ... Debugging Tools for Windows - Overview ...
    (microsoft.public.windows.server.sbs)
  • RE: Cannot turn on automatic updates nor use windows update
    ... but got an error message "The application failed to initialize ... "nass" wrote: ... "Install the ActiveX control required to view the website. ... gives me an error message saying that "Windows cannot find 'scf'....". ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Help! NTVDM error
    ... > Or uncheck the first half of the startup items, reboot and see if you still ... If you don't get the error message, ... > [[You have used the System Configuration Utility to change the way Windows ... > spyware if installed with the sponsor program it offers to install. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Cannot route incoming faxes to companyweb
    ... I understand that you did not install the Fax Service in the Windows ... Components BEFORE reinstall the Fax Service in the Microsoft Small Business ... C:\Program Files\Microsoft Integration\Windows Small Business Server ...
    (microsoft.public.windows.server.sbs)
  • Re: SBS 2003 Fax Sharepoint Routing
    ... reinstall the Windows fax service to test? ... This newsgroup only focuses on SBS technical issues. ... I finally got the fax service to install. ... business server components because it showed as already being gone or not ...
    (microsoft.public.windows.server.sbs)