Re: Cannot connect to remote server


Once I have logged onto the Remote Desktop, there are five icons, three of
which I do not have acces to (Sgae Accounts/Excel and Word) and two of which
I can (normally) access: Customer Services and EMail (which is Outlook)
--
Carol


"Merv Porter [SBS-MVP]" wrote:

How many icons do you have and what programs do they run.

For example, you may be getting your email by using Outlook and you have an
icon for Outlook on the remote desktop.

--
Merv Porter [SBS-MVP]
============================

"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1A61D455-0E8D-44F8-BDED-782C40AF61F2@xxxxxxxxxxxxxxxx

Nothing happens when I right click on the icon(s)
--
Carol


"Merv Porter [SBS-MVP]" wrote:

Hi Carol,

OK, you can get to a desktop. So this is not a Windows XP SP3 problem on
your computer.

You hover over the icon on the remote desktop and a "hand pointer"
appears,
but clicking on it does nothing. Now, if you right mouse click on that
icon, does a menu pop up with "Properites" as one of the menu items? If
so,
click on Properties and give us the information that you see in the
window.

--
Merv Porter [SBS-MVP]
============================

"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:FAA8B7DB-9007-41F8-AADC-AAB2BE5572A8@xxxxxxxxxxxxxxxx

Yes, it does connect to the remote computer and present me with a
desktop.
Once there, clicking on the available icons, despite the 'hand' when
hovering
over them, does nothing.

I am so grateful for any suggestions you may have! Have uninstalled
SP3
again, and will leave it off for now, hopefully pending a resolution.
--
Carol


"Merv Porter [SBS-MVP]" wrote:

That IP address (the "computer name") does not resolve to any server
that
I
can find. However, if I put it into Remote Desktop, it does try to
connect
to a remote computer.

When to try to establish the remote desktop session, does it actually
connect to the remote computer and present you with a desktop?

--
Merv Porter [SBS-MVP]
============================

"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:D12AE4A5-2957-49F2-9869-454EFAACEB59@xxxxxxxxxxxxxxxx
I think you are right that it is a straight Remote Destop session to
the
server.
If I right click the Icon on my Desktop and click 'Edit', the
information
showing on the front ( General) tab, under 'Remote Desktop
Connection,
gives
the computer name (81.101.84.205) and user name (OFFICE\Carol) Is
this
the
info you were looking for?

I have tried uninstalling SP3, restarting the computer, and
re-attempting
connection. As I had no luck with this step, I re-installed SP3

Carol


"Merv Porter [SBS-MVP]" wrote:

Some thoughts...

It sounds like you are not using Remote Web Workplace, but rather,
a
straight Remote Desktop session to the server or a workstation.

If you right click on the "Remote Link icon" on your desktop, can
you
select
edit and then give us the information you see in the window?

I have a feeling that you were using RDP 5.1 with Windows XP SP2.
Then
when
you upgraded to Windows XP SP3, it automatically installed RDP 6.1
which
may
act a bit different from previous versions.

One workaround (especially for someone with limited IT support) may
be
to
remove Windows XP SP3 from your computer:

How to remove Windows XP Service Pack 3 from your computer
http://support.microsoft.com/kb/950249

You can remove Windows XP SP3 by using Method 1 in the article
above,

OR

in Add/Remove Programs, if you left click on Windows XP SP3, it
should
present some information, one part of which says: "Last Used On".
This
should be the date of its installation. Once you know this date,
you
can
perform a System Restore(per Method 3 in the article above).

NOTE: Important After you remove Windows XP Service Pack 3 from
your
computer, visit the following Microsoft Web page and then install
the
latest
security updates. http://update.microsoft.com

If all this works, it will give you some breathing room to ask your
IT
people to correct any problems with Windows XP SP3 and RDP 6.1
access.
However, your Microsoft automatic security updates settings will
try
to
download Windows XP SP3 again, so you must remain vigilant to not
install
it
until your IT people direct you to do so.

--
Merv Porter [SBS-MVP]
============================

"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:837F7FDD-69EB-489D-9DC9-AA84F1A7EA79@xxxxxxxxxxxxxxxx
- SP3

- When I click the remote link icon, it does not appear to open
Windows
Explorer (so I cannot supply the URL this way as there is no
address
bar),
but takes me straight to the log on screen.
(I am wondering if the problem may have first arisen having
upgraded
from
SP2 to SP3 ? Is this a possibility?)

--
Carol


"Cris Hanna [SBS - MVP]" wrote:

If you right click on My Computer on your desktop and choose
Properties
It will tell you that the OS is Windows XP, but should also tell
you
which Service Pack you are at? Is this SP2 or SP3?

Secondly, go ahead and click on that link..then up in the
address
bar
you
should be able to highlight the URL in the address bar
Then paste it in your response here.

--
Cris Hanna [SBS - MVP]
Co-Author, Windows Small Business Server 2008 Unleashed
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1

------------------------------------
MVPs do not work for Microsoft
Please do not submit questions directly to me.

"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote
in
message
news:5A53C610-7CEA-4ED9-8679-576B97FD7492@xxxxxxxxxxxxxxxx
(I know I know, but not all IT guys 'have the time' to help -
trust
me!)

- Using XP
- I have an Remote Link Icon on my desktop that takes me
straight
there

--
Carol


"Cris Hanna [SBS - MVP]" wrote:

> Personal opinion on mode:
> Can't believe you have an IT guy and you have to find your
own
solutions to problems with remote connectivity. But you've come
to
the
right place.
> Personal opinion off mode:
>
> What is the operating system on your laptop? XP or Vista?
>
> What do you normally type in Internet Explorer to get to
these
links?
>
> --
> Cris Hanna [SBS - MVP]
> Co-Author, Windows Small Business Server 2008 Unleashed
>
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1
>
> ------------------------------------
> MVPs do not work for Microsoft
> Please do not submit questions directly to me.
>
> "CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote
in
message
news:5CF54A90-55D9-4B15-AD00-3CE0191CFB4F@xxxxxxxxxxxxxxxx
> I am a user of the system. Server admin have checked it
their
end
at says it
> works fine there...
> --
> Carol
>
>
> "Cris Hanna [SBS - MVP]" wrote:
>
> > Are you the server admin or a user of the system...just
trying
to
figure out best approach to issue
> >
> > --
> > Cris Hanna [SBS - MVP]
> > Co-Author, Windows Small Business Server 2008 Unleashed
> >
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1
> >
> > ------------------------------------
> > MVPs do not work for Microsoft
> > Please do not submit questions directly to me.
> >
> > "CarolCampbell"
<CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote
in message
news:A5002CCA-2335-4CFE-ABF4-18D488E91B24@xxxxxxxxxxxxxxxx
> > Yes that's right
> >
> > --
> > Carol
> >
> >
> > "Cris Hanna [SBS - MVP]" wrote:
> >
> > > Are we talking trying to connect Windows Small
Business
Server?
> > >
> > > --
> > > Cris Hanna [SBS - MVP]
> > > Co-Author, Windows Small Business Server 2008
Unleashed
> > >
.

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