Re: Cannot connect to remote server
- From: "Merv Porter [SBS-MVP]" <mwport@xxxxxxxxxxxxxxxxxxx>
- Date: Thu, 23 Oct 2008 15:34:45 -0400
That IP address (the "computer name") does not resolve to any server that I
can find. However, if I put it into Remote Desktop, it does try to connect
to a remote computer.
When to try to establish the remote desktop session, does it actually
connect to the remote computer and present you with a desktop?
--
Merv Porter [SBS-MVP]
============================
"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D12AE4A5-2957-49F2-9869-454EFAACEB59@xxxxxxxxxxxxxxxx
I think you are right that it is a straight Remote Destop session to the
server.
If I right click the Icon on my Desktop and click 'Edit', the information
showing on the front ( General) tab, under 'Remote Desktop Connection,
gives
the computer name (81.101.84.205) and user name (OFFICE\Carol) Is this the
info you were looking for?
I have tried uninstalling SP3, restarting the computer, and re-attempting
connection. As I had no luck with this step, I re-installed SP3
Carol
"Merv Porter [SBS-MVP]" wrote:
Some thoughts...
It sounds like you are not using Remote Web Workplace, but rather, a
straight Remote Desktop session to the server or a workstation.
If you right click on the "Remote Link icon" on your desktop, can you
select
edit and then give us the information you see in the window?
I have a feeling that you were using RDP 5.1 with Windows XP SP2. Then
when
you upgraded to Windows XP SP3, it automatically installed RDP 6.1 which
may
act a bit different from previous versions.
One workaround (especially for someone with limited IT support) may be to
remove Windows XP SP3 from your computer:
How to remove Windows XP Service Pack 3 from your computer
http://support.microsoft.com/kb/950249
You can remove Windows XP SP3 by using Method 1 in the article above,
OR
in Add/Remove Programs, if you left click on Windows XP SP3, it should
present some information, one part of which says: "Last Used On". This
should be the date of its installation. Once you know this date, you can
perform a System Restore(per Method 3 in the article above).
NOTE: Important After you remove Windows XP Service Pack 3 from your
computer, visit the following Microsoft Web page and then install the
latest
security updates. http://update.microsoft.com
If all this works, it will give you some breathing room to ask your IT
people to correct any problems with Windows XP SP3 and RDP 6.1 access.
However, your Microsoft automatic security updates settings will try to
download Windows XP SP3 again, so you must remain vigilant to not install
it
until your IT people direct you to do so.
--
Merv Porter [SBS-MVP]
============================
"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:837F7FDD-69EB-489D-9DC9-AA84F1A7EA79@xxxxxxxxxxxxxxxx
- SP3
- When I click the remote link icon, it does not appear to open Windows
Explorer (so I cannot supply the URL this way as there is no address
bar),
but takes me straight to the log on screen.
(I am wondering if the problem may have first arisen having upgraded
from
SP2 to SP3 ? Is this a possibility?)
--
Carol
"Cris Hanna [SBS - MVP]" wrote:
If you right click on My Computer on your desktop and choose
Properties
It will tell you that the OS is Windows XP, but should also tell you
which Service Pack you are at? Is this SP2 or SP3?
Secondly, go ahead and click on that link..then up in the address bar
you
should be able to highlight the URL in the address bar
Then paste it in your response here.
--
Cris Hanna [SBS - MVP]
Co-Author, Windows Small Business Server 2008 Unleashed
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1
------------------------------------
MVPs do not work for Microsoft
Please do not submit questions directly to me.
"CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:5A53C610-7CEA-4ED9-8679-576B97FD7492@xxxxxxxxxxxxxxxx
(I know I know, but not all IT guys 'have the time' to help - trust
me!)
- Using XP
- I have an Remote Link Icon on my desktop that takes me straight
there
--
Carol
"Cris Hanna [SBS - MVP]" wrote:
> Personal opinion on mode:
> Can't believe you have an IT guy and you have to find your own
solutions to problems with remote connectivity. But you've come to
the
right place.
> Personal opinion off mode:
>
> What is the operating system on your laptop? XP or Vista?
>
> What do you normally type in Internet Explorer to get to these
links?
>
> --
> Cris Hanna [SBS - MVP]
> Co-Author, Windows Small Business Server 2008 Unleashed
>
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1
>
> ------------------------------------
> MVPs do not work for Microsoft
> Please do not submit questions directly to me.
>
> "CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in
message news:5CF54A90-55D9-4B15-AD00-3CE0191CFB4F@xxxxxxxxxxxxxxxx
> I am a user of the system. Server admin have checked it their
end
at says it
> works fine there...
> --
> Carol
>
>
> "Cris Hanna [SBS - MVP]" wrote:
>
> > Are you the server admin or a user of the system...just trying
to
figure out best approach to issue
> >
> > --
> > Cris Hanna [SBS - MVP]
> > Co-Author, Windows Small Business Server 2008 Unleashed
> >
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1
> >
> > ------------------------------------
> > MVPs do not work for Microsoft
> > Please do not submit questions directly to me.
> >
> > "CarolCampbell" <CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote
in message news:A5002CCA-2335-4CFE-ABF4-18D488E91B24@xxxxxxxxxxxxxxxx
> > Yes that's right
> >
> > --
> > Carol
> >
> >
> > "Cris Hanna [SBS - MVP]" wrote:
> >
> > > Are we talking trying to connect Windows Small Business
Server?
> > >
> > > --
> > > Cris Hanna [SBS - MVP]
> > > Co-Author, Windows Small Business Server 2008 Unleashed
> > >
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1
> > >
> > > ------------------------------------
> > > MVPs do not work for Microsoft
> > > Please do not submit questions directly to me.
> > >
> > > "CarolCampbell"
<CarolCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote in message
news:25260387-1BA5-46A9-9775-B574E0E38A38@xxxxxxxxxxxxxxxx
> > > I have a client pc connection to a remote server. I put
in
my username and
> > > password which takes me to icon screen, where I used to
be
able to click on
> > > my e-mail or customer services icon to open them. But
now,
I get a hand
> > > pointer, as usual, but it will not open anything. The
link
has been tested,
> > > and works fine, by the host server so I believe that the
problem is from my
> > > laptop. I have tried disabling my anti-virus and
firewall
with no luck, and I
> > > am not aware of any changes I have made to my laptop's
configuration. I
> > > attempted to do a system restore, but disabling my
anti-virus wiped restore
> > > points out. Any ideas please?
> > > --
> > > Carol
.
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