Re: Remote Assistance - Permissions Denied
- From: v-mileli@xxxxxxxxxxxxxxxxxxxx (Miles Li [MSFT])
- Date: Thu, 16 Oct 2008 10:17:47 GMT
Hello,
Thank you for posting here. Also thanks for Holz's input.
According to your description, I understand that:
In the SBS domain, you cannot connect to some specific Windows XP client
computers by remote assistance.
If I have misunderstood the problem, please don't hesitate to let me know.
As the issue happens on these specific client computers, there should have
some settings that prevent remote assistance from being connected. You may
follow the steps below to check:
Suggestion 1:
=============
Please make sure that DCOM is enabled on the problematic computers. To
verify that:
1. On the problematic computer, run Dcomcnfg.exe in the command prompt.
2. Click the Component Services node under Console Root.
3. Open the Computers folder.
4. For the local computer, right-click My Computer, and then click
Properties.
5. Click the Default Properties tab.
6. Click to select (or click to clear) the Enable Distributed COM on this
Computer check box.
7. If you want to set more properties for the computer, click Apply to
enable (or disable) DCOM. Otherwise, click OK to apply the changes and quit
Dcomcnfg.exe.
8. Restart the operating system for the changes to take effect.
825750 How to disable DCOM support in Windows
http://support.microsoft.com/kb/825750
Suggestion 2:
=============
Verify the Expert Is Part of the Helper's Group on the Novice's Computer
and turn Off Simple File Sharing on the problematic client computer
For the detailed steps, you may refer to:
310629 Permission Denied Error When You Are Using Offer
Remote Assistance
http://support.microsoft.com/kb/310629
Suggestion 3:
=============
Check the DCOM access and lunch permissions according to the Microsoft KB
884910.
884910 You cannot offer remote assistance to a user whose
computer is running Windows XP Service Pack 2
http://support.microsoft.com/kb/884910
Related information about the Remote Assistance for your reference:
308013 How to use the "Offer Remote Assistance" policy
setting
http://support.microsoft.com/kb/308013
Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx
#EIKAC
Hope it helps. If you have any questions or concerns, please do not
hesitate to let me know.
Best regards,
Miles Li
Microsoft Online Partner Support
Microsoft Global Technical Support Center
Get Secure! - www.microsoft.com/security
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- References:
- Remote Assistance - Permissions Denied
- From: Richard K
- Re: Remote Assistance - Permissions Denied
- From: Holz
- Re: Remote Assistance - Permissions Denied
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