Re: Lost email folders

hijack <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Thanks for your replies.
This is what I think happened. The authentication failed when the
user tried to log on to his pc. Instead a temporary user profile was
created TEMP.DOMAINNAME. See the link
http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html.
This helped remove the temporary user profile. I renamed the pc,
pointed to the workgroup. On the server I deleted and recreated the
the computer (pc) profile and rejoined the pc to the server (using
connectcomputer).

You didn't need to do all that. You could have just deleted the cached user
profile (and the temp one) as I mentioned, after rescuing the data files.

The .OST and .PST files can be located using
http://ask-leo.com/where_is_my_outlook_pst_file_located.html.

Yes, but there should be no PST files in use when you have Exchange, and the
OST file will be recreated.

Yes the "identy" window did pop up when outlook was opened. After the
fix it does not not pop up.


hijack <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
If the user profile is corrupt, is there any hope of retrieving
these lost folders or do I have to let this problem rest.

As mentioned in my earlier post, the fact that the profile won't
load has nothing to do with your ability to access the data. Look in
the old documents & settings folder - do so as an admin, and make
sure you're looking at hidden/system folders. You should find the
user's PST file therein.

May be a corrupt user profile.

--
Merv Porter [SBS-MVP]
============================


"hijack" <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E35133AC-C2B9-4F73-99B4-CAAF26F89960@xxxxxxxxxxxxxxxx
Thanks for your reply. The mail is received directly from the
exchange server
and I have OWAed the server from a remote pc as that user. These
lost folders
did not show up.
The issue about the " Manage Identy" is something that the user
described to
me when explaining the problem. ( I manage this site remotely). As
for the desktop changing, again I cannot confirm this immediately.
--
Thanks for the help
Jack


"Lanwench [MVP - Exchange]" wrote:

hijack <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I have a user that has lost some folders that were created in
Outlook. He did not delete these folders but had difficulty
logging onto his pc. His desktop is not what he originally had
and a Manage Identity pops up that does not allow any selection
or have a second identity to choose from.
I was thinking if his server user profile changed
1. Is it possible to view the details of the profile especially
the cached email /email folders.
2.Is there a backup of user profile history somewhere on the
server.

If the Identity of the email account changed
1. Is there a copy of this on the server or local pc.

Is there a solution to recover these "lost" email folders ?

If your user is accessing his mailbox directly, the folders
should be on the
server in the Exchange mailbox, and should be visible in OWA. Are
they there? If not, sounds like he's either using a PST file or
was working offline when he made the folders & never sync'd.

The user profile in Windows has nothing to do with the mailbox,
note - even
if it's gotten corrupt & needs to be rebuilt, you should be able
to find a
PST file on the hard drive in the old documents & settings
folder. Once you
find & open it in Outlook, I suggest you copy the contents to the
user's mailbox and do not use PST files any longer.



.

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