Re: Lost email folders

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Thanks for your reply. The mail is received directly from the exchange server
and I have OWAed the server from a remote pc as that user. These lost folders
did not show up.
The issue about the " Manage Identy" is something that the user described to
me when explaining the problem. ( I manage this site remotely). As for the
desktop changing, again I cannot confirm this immediately.
--
Thanks for the help
Jack


"Lanwench [MVP - Exchange]" wrote:

hijack <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I have a user that has lost some folders that were created in
Outlook. He did not delete these folders but had difficulty logging
onto his pc. His desktop is not what he originally had and a Manage
Identity pops up that does not allow any selection or have a second
identity to choose from.
I was thinking if his server user profile changed
1. Is it possible to view the details of the profile especially the
cached email /email folders.
2.Is there a backup of user profile history somewhere on the server.

If the Identity of the email account changed
1. Is there a copy of this on the server or local pc.

Is there a solution to recover these "lost" email folders ?

If your user is accessing his mailbox directly, the folders should be on the
server in the Exchange mailbox, and should be visible in OWA. Are they
there? If not, sounds like he's either using a PST file or was working
offline when he made the folders & never sync'd.

The user profile in Windows has nothing to do with the mailbox, note - even
if it's gotten corrupt & needs to be rebuilt, you should be able to find a
PST file on the hard drive in the old documents & settings folder. Once you
find & open it in Outlook, I suggest you copy the contents to the user's
mailbox and do not use PST files any longer.



.

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