Re: Some email not received
- From: Joe <joe@xxxxxxxxxxxxxx>
- Date: Fri, 26 Sep 2008 13:23:31 +0100
BobS wrote:
I have an issue at one of my accounts that I think(???) lies elsewhere but need some help to determine. My client has one entity that they routinely communicate with via email. The last few days they have not been able to receive ANY email from anyone at that company (domain). All other email seems to arrive just fine.
All mail comes through SMTP; none through POP3.
Message tracking on my end shows no messages received from that domain.
SMTP logging shows no indication of inbound connection from that domain.
There's the answer. If their server is not even attempting to contact yours, then it's nothing to do with Exchange, spam filtering etc.
They have to try the same exercise, checking their SMTP log for transmission attempts. If other people can send to you, clearly your DNS is OK, but the SMTP log should show up any problems, DNS or otherwise.
--
Joe
.
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- From: BobS
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