RE: SBS 2003 fax not routing to email

Hello Gordon,

Thank you for posting here.

According to your description, I understand that you unable to route
inbound fax to mailbox and get event error 32078, 32089 and 32083. If I
have misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Check the receipts settings of Fax on SBS:

a. Open Server Management Console, right-click Fax (Local), select
"Properties", select "Receipts" tab
b. Tick "Enable Message Boxes as receipts".
c. Tick "Enable SMTP Receipts e-mail receipts delivery".
d. In "From e-mail address" box, input default value
"SBSFaxService@xxxxxxxxxxxxxx". Input "127.0.0.1" in Server address box.
Input 25 in Port box.
e. Click Authentication button. Select Anonymous access. Click OK.
f. Tick "Use these SMTP Settings for the Route through E-mail incoming
routing method". Click OK.
g. Restarted Fax service.

Then, test this issue.

2. As I know, the MacAfee Antivirus software version 8.0i will cause this
issue. If you installed it on your SBS, please uninstall it and reinstall
Fax component on SBS as following steps. Then test this issue.

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service. You will be prompted to insert the SBS setup Disc
1. and then follow the guide the finish the reinstallation.

3. Please rerun the CEICW to reconfigure the Exchange SMTP open relay on
SBS.

Note: To re-configure all settings in the wizard by NO checking the option
"do not change ¡­".

Go through the follow KB and rerun CEICW carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763

4. If the issue persists, please run the following command-line to register
the following dll files to see if it helps:

regsvr32 "C:\PROGRAM FILES\COMMON FILES\MICROSFT SHARED\CDO\cdoex.dll"
regsvr32 "C:\PROGRAM FILES\EXCHSRVR\BIN\cdo.dll"

Then try to check if the issue fixed.

5. If the faxes are getting stuck in the queues folder under C:\Documents
and Settings\All Users\Application Data\Microsoft\Shared Fax\Queue. We need
to check the permission of the following folders. Ensure the network
services account, a "Full Control" permission on "Queues", "Inbox" and
"Sent items" folder.

6. Be default the fax are submitted anonymously to the Exchange server
first and then do the further filtering based on the policies. We also need
made sure that anonymous access is enabled on the Default SMTP virtual
server.

Open ESM on SBS, open properties of Default SMTP virtual server. Select
Access tab, click Authentication button, tick Anonymous access.

If we cannot resolve the issue after we perform the steps above, please
help me collect some information for further investigation:

Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
From: Gordon <gordon@xxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: SBS 2003 fax not routing to email
Date: Mon, 18 Aug 2008 11:00:51 -0700 (PDT)
Organization: http://groups.google.com
Lines: 97
Message-ID:
<6e22913b-31bb-41f6-98cf-cfc3684c928e@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
NNTP-Posting-Host: 217.129.243.175
Mime-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
X-Trace: posting.google.com 1219082452 32494 127.0.0.1 (18 Aug 2008
18:00:52 GMT)
X-Complaints-To: groups-abuse@xxxxxxxxxx
NNTP-Posting-Date: Mon, 18 Aug 2008 18:00:52 +0000 (UTC)
Complaints-To: groups-abuse@xxxxxxxxxx
Injection-Info: 25g2000hsx.googlegroups.com; posting-host=217.129.243.175;
posting-account=87Tq2wkAAADA6KatCWnXijjo4kD550Sp
User-Agent: G2/1.0
X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
SLCC1;
.NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; InfoPath.2;
FDM),gzip(gfe),gzip(gfe)
Bytes: 3780
Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.giganews.co
m!postnews.google.com!25g2000hsx.googlegroups.com!not-for-mail
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:119777
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hi,

I have a SBS 2003 server that stopped routing faxes to mail. I checked
all configurations and all seems ok.

After receiving a fax, I can see fax manager retrying to route the
fax, but after some time it stops with "Routing Failed".

SMTP service is accepting messages, tested with telnet 127.0.0.1 25
with the same configuration as the fax service.

FAX SMTP Configuration has Anonymous authentication enabled.

Tried to reconfigure with SBS FAX wizard, no luck. Tried to remove
fax, delete all registry entries and reinstall with no luck too.

I do have 3 event viewer errors. Any suggestions are appreciated.

Thanks


--------------------------------------------------

Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32078
Date: 18-08-2008
Time: 18:31:24
User: N/A
Computer: SERVER
Description:
A successfully received fax was not routed automatically. You can find
the fax in the Inbox/Incoming archive folder by its Job ID. Job ID:
0x0401c9015820244e. Received on Device: 'Standard Modem' Sent from: ''

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32089
Date: 18-08-2008
Time: 18:31:24
User: N/A
Computer: SERVER
Description:
The Fax Service failed to execute a specific routing method. The
service will retry to route the fax according to the retries
configuration. If the retries fail, verify routing method
configuration.
Job ID: 0x0401c9015820244e.
Received on Device: 'Standard Modem'
Sent from: ''
Received file name: 'C:\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT\MSFax\Queue\1C9015820244E.tif'.
Routing extension name: 'Microsoft Routing Extension'
Routing method name: 'Route through e-mail'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




and





Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32083
Date: 18-08-2008
Time: 18:31:24
User: N/A
Computer: SERVER
Description:
Unable to route fax C:\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT\MSFax\Queue\1C9015820244E.tif to the
requested e-mail address.

The following error occurred: 0x80040154
This error code indicates the cause of the error.

Check the SMTP server configuration, and correct any anomalies.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




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