RE: Email service is down need urgent help
- From: v-robmen@xxxxxxxxxxxxxxxxxxxx ("Robbin Meng [MSFT]")
- Date: Mon, 18 Aug 2008 08:51:17 GMT
Hello ,
Thank you for your post and Lanwench's input.
Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:
You have encountered an issue when trying to send out email to one of your
clients and NDR(non-deliver report) is received. You have tried the
CEICW(Configure Email and Internet Connection Wizard) and check MX and A
records for your email domain.
If I have misunderstood your concerns please feel free to let me know.
Before we go further, I would like to ask:
1. Did the SBS server worked to send emails to that particular domain? Does
this issue occur occasionally?
2. Can this recipient receive mail from other companies besides yours?
If the issue only occurs occasionally and nothing has been changed on your
SBS server, then it may occur by the temporary traffic connection jam and
DNS resolution timeout on the Internet or the destination recipient email
server has denied/blocked emails from your company. Then you need to
contact the recipient side for more information.
First, as for checking the A and MX records and other DNS records of your
public email domain, please check it from the following webstie:
Query the DNS for resource records
http://network-tools.com/nslook/Default.asp
Then, please refer to the following article for detailed steps to check the
related settings on your Exchange server :
How to troubleshoot for Exchange Server 2003 transport issues
<http://support.microsoft.com/kb/821910/en-us>
By the way, I recommend you run the Exchange Best Practices Analyzer v2.8
to detect and analyze you Exchange organization. Access the functionality
for Exchange Performance Troubleshooting, Database Recovery Management, and
Mail Flow Troubleshooter through single tools.
Microsoft Exchange Analyzers
<http://technet.microsoft.com/en-us/exchange/bb288481.aspx>
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
Information Need
==============
1. Check event viewer on the SBS server for related information, save it
to *.evt and send to me at v-robmen@xxxxxxxxxxxxx .
2. If possible, please capture some screenshot of the exact error message
when NDR letter generates and send them to me at: v-robmen@xxxxxxxxxxxxx
Hope this helps. Also, if you have any questions or concerns, please do not
hesitate to let me know.
Thank you for your time and cooperation.
Best regards,
Robbin Meng(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
.
- References:
- Email service is down need urgent help
- From: Magnetoram
- Email service is down need urgent help
- Prev by Date: Re: Moving cookies and history to user on new box.
- Next by Date: Server Down
- Previous by thread: Re: Email service is down need urgent help
- Next by thread: Server Cooling
- Index(es):
Relevant Pages
|
Loading
