Re: Cannot receive External POP3 Email

Hi,

If the info account hasnt received an email in Oe then it is a problem with your service provider, not sbs.

Best bet is to ask them to investigate. As it will almost certainly be a problem with DNS or their servers.

Regards,

Matt

"TrickyT" <wigwam326@xxxxxxxxxxxxxx> wrote in message news:387c4e2e-739e-4a7f-9cc3-8531056a84c0@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On 13 Aug, 16:13, TrickyT <wigwam...@xxxxxxxxxxxxxx> wrote:
On 13 Aug, 15:50, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:



> Hi,

> Ok, sent a test mail. Your email server should be receiving mails.

> Like i said, Try to connect directly to the pop3 account through OE. > You
> should see a mail from me there.

> If not, then the problem is with your hosting provider.

> If so, then the problem is with SBS/Pop3 Connector. If you could check > this
> for me it shows where we can begin troubleshooting.

> Regards,

> Matt

> "TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

>news:6d600c42-9d82-4837-9e2e-66e6e013e626@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

> > On 13 Aug, 15:24, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:
> >> Hi,

> >> If you cannot see any emails within telnet then it means that there > >> are
> >> no
> >> emails in the mailbox. The reason i suggested accessing in OE was to > >> see
> >> if
> >> there actually were any mails on the server.

> >> If there are no mails on the server then its worth checking your MX
> >> records.

> >> What is your email domain. I can then send some test messages to see > >> what
> >> happens?

> >> Matt

> >> "TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

> >>news:6e4fe135-f356-4f99-9afb-e60c3fec3278@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

> >> > On 13 Aug, 14:30, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:
> >> >> Hi,

> >> >> Can you check the eventlog to see if there are any problems in > >> >> there
> >> >> and
> >> >> post what they are?

> >> >> Can you access the POP3 account directly from outlook Express?

> >> >> regards,

> >> >> Matt

> >> >> "TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

> >> >>news:5daa6385-60d3-459b-9dcb-a21a772145b5@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

> >> >> > I have been informed by my client that they cannot receive > >> >> > external
> >> >> > pop3 email.

> >> >> > They can send out to recipients, but not receive a reply.

> >> >> > They only have 5 users and have an external company provide > >> >> > their
> >> >> > website and email. I have contacted the external company who > >> >> > inform
> >> >> > me there are no issues.

> >> >> > I have checked the following

> >> >> > Server Management

> >> >> > Internet and Email

> >> >> > Connect to the internet

> >> >> > Left all the other settings as they were

> >> >> > Enable Internet Email

> >> >> > Use DNS to route e-mail

> >> >> > Use the Microsoft connection for POP3 Mailbox

> >> >> > Email domain name xxxxxxxx.com

> >> >> > Pop3 mailbox

> >> >> > mail.xxxxxxxx.com
> >> >> > Port 110
> >> >> > user name - correct
> >> >> > passwords - correct
> >> >> > sending to correct Exchange mailboxes

> >> >> > Enable exchange to remove attachment.

> >> >> > I have also tried disabling the firewall but no difference.

> >> >> > The server has 2 NIC's

> >> >> > Any ideas?

> >> >> > Regards

> >> >> > Trevor

> >> > I have used the following command to check the account

> >> > Telnet mail.xxxxxxxxxxxxxx.com 110

> >> > user (username)
> >> > pass (password)
> >> > stat
> >> > OK 0 0

> >> > The server is only checking the for emails every 15 minutes but if > >> > I
> >> > send and email in between the checking times I still get no emails
> >> > when I use Telnet.

> >> > Regards

> >> > Trevor

> > I have sent several messages to the users at the company, but also CC
> > them to my personal email. I receive them but they do not.

> > The email domain in bancummsurfacing.com you could try sending it to
> > i...@xxxxxxxxxxxxxxxxxxxx

> > I have no dealings with MX records as this is all done by our email
> > hosting company.

> > Regards

> > Trevor

I have set up Outlook express on the INFO account and checked for
messages, none are in the inbox.

However, I see you replied at 15:50, and I did not check until 16:10.
Could the server have done its 15 minute check at 16:00 and taken the
mail?

I have changed the retrieve setting on the POP3 account so it checks
every 2 hours. I then sent a message to the INFO account. With my
own address on the CC. I received the email but the INFO account has
not.

Hope this helps.

Trevor

.

Relevant Pages

  • Re: Cannot receive External POP3 Email
    ... I have contacted the external company who ... passwords - correct ... Could the server have done its 15 minute check at 16:00 and taken the ... I then sent a message to the INFO account. ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot receive External POP3 Email
    ... If the info account hasnt received an email in Oe then it is a problem with ... Your email server should be receiving mails. ... Did not think it would be an issue with the email company. ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot receive External POP3 Email
    ... Could the server have done its 15 minute check at 16:00 and taken the ... I then sent a message to the INFO account. ... disabled checking on the SBS and have been monitoring it with OE. ... Yet it was not in my inbox until gone ...
    (microsoft.public.windows.server.sbs)
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