Re: Cannot receive External POP3 Email

On 13 Aug, 16:25, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:
Hi,

If the info account hasnt received an email in Oe then it is a problem with
your service provider, not sbs.

Best bet is to ask them to investigate. As it will almost certainly be a
problem with DNS or their servers.

Regards,

Matt

"TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

news:387c4e2e-739e-4a7f-9cc3-8531056a84c0@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

On 13 Aug, 16:13, TrickyT <wigwam...@xxxxxxxxxxxxxx> wrote:
On 13 Aug, 15:50, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:

Hi,

Ok, sent a test mail. Your email server should be receiving mails.

Like i said, Try to connect directly to the pop3 account through OE.
You
should see a mail from me there.

If not, then the problem is with your hosting provider.

If so, then the problem is with SBS/Pop3 Connector. If you could check
this
for me it shows where we can begin troubleshooting.

Regards,

Matt

"TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

news:6d600c42-9d82-4837-9e2e-66e6e013e626@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

On 13 Aug, 15:24, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:
Hi,

If you cannot see any emails within telnet then it means that there
are
no
emails in the mailbox. The reason i suggested accessing in OE was to
see
if
there actually were any mails on the server.

If there are no mails on the server then its worth checking your MX
records.

What is your email domain. I can then send some test messages to see
what
happens?

Matt

"TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

news:6e4fe135-f356-4f99-9afb-e60c3fec3278@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

On 13 Aug, 14:30, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:
Hi,

Can you check the eventlog to see if there are any problems in
there
and
post what they are?

Can you access the POP3 account directly from outlook Express?

regards,

Matt

"TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

news:5daa6385-60d3-459b-9dcb-a21a772145b5@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have been informed by my client that they cannot receive
external
pop3 email.

They can send out to recipients, but not receive a reply.

They only have 5 users and have an external company provide
their
website and email. I have contacted the external company who
inform
me there are no issues.

I have checked the following

Server Management

Internet and Email

Connect to the internet

Left all the other settings as they were

Enable Internet Email

Use DNS to route e-mail

Use the Microsoft connection for POP3 Mailbox

Email domain name xxxxxxxx.com

Pop3 mailbox

mail.xxxxxxxx.com
Port 110
user name - correct
passwords - correct
sending to correct Exchange mailboxes

Enable exchange to remove attachment.

I have also tried disabling the firewall but no difference.

The server has 2 NIC's

Any ideas?

Regards

Trevor

I have used the following command to check the account

Telnet mail.xxxxxxxxxxxxxx.com 110

user (username)
pass (password)
stat
OK 0 0

The server is only checking the for emails every 15 minutes but if
I
send and email in between the checking times I still get no emails
when I use Telnet.

Regards

Trevor

I have sent several messages to the users at the company, but also CC
them to my personal email. I receive them but they do not.

The email domain in bancummsurfacing.com you could try sending it to
i...@xxxxxxxxxxxxxxxxxxxx

I have no dealings with MX records as this is all done by our email
hosting company.

Regards

Trevor

I have set up Outlook express on the INFO account and checked for
messages, none are in the inbox.

However, I see you replied at 15:50, and I did not check until 16:10.
Could the server have done its 15 minute check at 16:00 and taken the
mail?

I have changed the retrieve setting on the POP3 account so it checks
every 2 hours. I then sent a message to the INFO account. With my
own address on the CC. I received the email but the INFO account has
not.

Hope this helps.

Trevor

Matt

Thanks for your help. I spent around 2 hours trying to work this out,
especially as they have a member of staff who occasionally tinkers!

Did not think it would be an issue with the email company. Last place
I would have started looking.

Regards

Trevor
.

Relevant Pages

  • Re: Cannot receive External POP3 Email
    ... emails in the mailbox. ... I have contacted the external company who inform ... passwords - correct ... I then sent a message to the INFO account. ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot receive External POP3 Email
    ... If the info account hasnt received an email in Oe then it is a problem with your service provider, ... Your email server should be receiving mails. ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot receive External POP3 Email
    ... If the info account hasnt received an email in Oe then it is a problem with ... Your email server should be receiving mails. ... Did not think it would be an issue with the email company. ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot receive External POP3 Email
    ... Could the server have done its 15 minute check at 16:00 and taken the ... I then sent a message to the INFO account. ... disabled checking on the SBS and have been monitoring it with OE. ... Yet it was not in my inbox until gone ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot receive External POP3 Email
    ... Your email server should be receiving mails. ... Try to connect directly to the pop3 account through OE. ... I have contacted the external company who inform ... passwords - correct ...
    (microsoft.public.windows.server.sbs)
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