Re: Cannot receive External POP3 Email

On 13 Aug, 14:30, "Matabra" <Mata...@xxxxxxxxxxxxxxxxxxxx> wrote:
Hi,

Can you check the eventlog to see if there are any problems in there and
post what they are?

Can you access the POP3 account directly from outlook Express?

regards,

Matt

"TrickyT" <wigwam...@xxxxxxxxxxxxxx> wrote in message

news:5daa6385-60d3-459b-9dcb-a21a772145b5@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have been informed by my client that they cannot receive external
pop3 email.

They can send out to recipients, but not receive a reply.

They only have 5 users and have an external company provide their
website and email. I have contacted the external company who inform
me there are no issues.

I have checked the following

Server Management

Internet and Email

Connect to the internet

Left all the other settings as they were

Enable Internet Email

Use DNS to route e-mail

Use the Microsoft connection for POP3 Mailbox

Email domain name xxxxxxxx.com

Pop3 mailbox

mail.xxxxxxxx.com
Port 110
user name - correct
passwords - correct
sending to correct Exchange mailboxes

Enable exchange to remove attachment.

I have also tried disabling the firewall but no difference.

The server has 2 NIC's

Any ideas?

Regards

Trevor

I have used the following command to check the account

Telnet mail.xxxxxxxxxxxxxx.com 110

user (username)
pass (password)
stat
OK 0 0

The server is only checking the for emails every 15 minutes but if I
send and email in between the checking times I still get no emails
when I use Telnet.

Regards

Trevor
.

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