RE: problems with connecting to our internal company website

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Hello Kevin,

Thank you for your update.

I suggest you find non-work hour and try the step 2#.

If the step 2# unable to resolve the issue, please try the step 3# and step
4#.

I appreciate your time and look forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Thread-Topic: problems with connecting to our internal company website
thread-index: Acj7zQsoNhDVfrDpSL2i7IrDuymZrQ==
X-WBNR-Posting-Host: 207.46.193.207
From: =?Utf-8?B?S2V2aW4gR2Fs?= <KevinGal@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <3878FFA5-C222-4F17-A810-DA7046F3BC85@xxxxxxxxxxxxx>
<hX80Es4#IHA.2152@xxxxxxxxxxxxxxxxxxxxxx>
Subject: RE: problems with connecting to our internal company website
Date: Mon, 11 Aug 2008 09:12:25 -0700
Lines: 254
Message-ID: <A109C38E-8164-4BF1-A61C-B643C03F23C0@xxxxxxxxxxxxx>
MIME-Version: 1.0
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charset="Utf-8"
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X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
Newsgroups: microsoft.public.windows.server.sbs
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:118894
NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
X-Tomcat-NG: microsoft.public.windows.server.sbs

Thank you Ternence for your responce:

Tried #1 by downloading the hotfix directly and it told me that I don't
have
the program that the patch services... Before I try number 2 what does
this
do as I don't what to stop any that may limit the access both internal and
external access as it works sometimes..

This the error message from the event log
Event Type: Error
Event Source: Windows SharePoint Services 2.0
Event Category: None
Event ID: 1000
Date: 8/11/2008
Time: 10:00:24 AM
User: N/A
Computer: MANGO1
Description:
#50070: Unable to connect to the database STS_Mango_1 on MANGO1. Check
the
database connection information and make sure that the database server is
running.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 6013
Date: 8/10/2008
Time: 9:00:28 PM
User: N/A
Computer: MANGO1
Description:
Sqllib error: OLEDB Error encountered calling ICommandText::Execute. hr =
0x80040e14. SQLSTATE: 42000, Native Error: 3013
Error state: 1, Severity: 16
Source: Microsoft OLE DB Provider for SQL Server
Error message: BACKUP DATABASE is terminating abnormally.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 53 51 4c 43 4f 4e 4e 43 SQLCONNC
0010: 30 30 30 30 30 36 33 39 00000639
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 51 4c 43 4f 4e 4e 43 SQLCONNC
0028: 30 30 30 30 30 36 31 34 00000614
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 38 35 30 34 00008504
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 31 31 39 39 32 00011992
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 42 41 59 53 49 44 45 4c BAYSIDEL
0088: 49 46 45 5c 4b 65 76 69 IFE\Kevi
0090: 6e 20 20 20 20 20 20 20 n
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 32 31 S-1-5-21
00a8: 2d 31 39 32 38 31 36 33 -1928163
00b0: 31 36 30 2d 34 32 38 33 160-4283
00b8: 36 38 36 31 39 32 2d 33 686192-3
00c0: 34 39 33 34 30 33 35 32 49340352
00c8: 33 2d 31 32 38 33 20 20 3-1283

Event Type: Error
Event Source: MSSQLSERVER
Event Category: (6)
Event ID: 17055
Date: 8/10/2008
Time: 9:00:27 PM
User: XXXXXXX\Kevin
Computer: MANGO1
Description:
3041 :
BACKUP failed to complete the command BACKUP DATABASE [EventsManagerBkp]
TO
VIRTUAL_DEVICE='{EE40D34F-699E-458E-8EF4-B03656649BAE}10' WITH
SNAPSHOT,BUFFERCOUNT=1,BLOCKSIZE=1024


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: e1 0b 00 00 10 00 00 00 á.......
0008: 07 00 00 00 4d 00 41 00 ....M.A.
0010: 4e 00 47 00 4f 00 31 00 N.G.O.1.
0018: 00 00 00 00 00 00 ......



"Terence Liu [MSFT]" wrote:

Hello Kevin,

Thank you for posting here.

According to your description, I understand that you get "Cannot connect
to
the configuration database" error on your SBS companyweb site. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we
can
resolve this issue:

1. Please apply the following hotfix on SBS:

You receive a "Cannot connect to the configuration database" error
message
when you access your Windows SharePoint Services Web site
http://support.microsoft.com/kb/833183

2. If the issue persists, please try the following steps:

a. Click Start , and then click Run .
b. In the Open box, type cmd , and then click OK .
c. At the command prompt, type the following lines, and then press
ENTER
after each line:
net stop mssql$sharepoint
net start mssql$sharepoint
d. Type exit , and then press ENTER to quit Command Prompt.

3. Did you apply the following hotfix on SBS?

MS08-037: Description of the security update for DNS in Windows Server
2008, in Windows Server 2003, and in Windows 2000 Server (DNS
server-side):
July 8, 2008
http://support.microsoft.com/kb/951746
MS08-040: Description of the security update for SQL Server 2000 GDR and
MSDE 2000: July 8, 2008
http://support.microsoft.com/kb/948110

If yes, please try the following steps:
1) If having the SQL Desktop engine, install SQL Management Studio 2005
2) Check for the database
3) we will find that configuration database is without (+) sign and so
not
able to expand the database
4) Go to services.msc > Check whether the service Windows Internal
Database
is running under Network service or local service.
5) If it is Network, change it into Local service ad restart the SQL
service as it is required that SQL services should run under the Local
service account only.
6) Now run the Product and Configuration Wizard on the Sharepoint server
7) Site will come up with the correct database associated

4. If the issue persists, we may need to reinstall companyweb on SBS.
How to remove and how to install the Windows Small Business Server 2003
SharePoint Services 2.0 companyweb Web site
http://support.microsoft.com/kb/829114

If we cannot resolve the issue after we perform the steps above, please
help me collect some information for further investigation:

1. Please capture screenshots of the error messages and send the
pictures
to me at v-terliu@xxxxxxxxxxxxx

2. Gather MPS network report on SBS:

a. Download MPSrepot_network from

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure
will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: problems with connecting to our internal company website
thread-index: Acj6nE4hQGnoTFd/T+WVFTx2LabJgA==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?S2V2aW4gR2Fs?= <KevinGal@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: problems with connecting to our internal company website
Date: Sat, 9 Aug 2008 20:51:01 -0700
Lines: 12
Message-ID: <3878FFA5-C222-4F17-A810-DA7046F3BC85@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
Newsgroups: microsoft.public.windows.server.sbs
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:118786
NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
X-Tomcat-NG: microsoft.public.windows.server.sbs

connecting has been kind of hit and miss over the past week: this has
worked
fine for about 3 years and i am not sure why it is starting now. I have
not
loaded any new software etc..: I am runnign sbs2003 r2 premium without
ISA. I
have follow the suggested article and it still is occuring; any ideas
on
where to start?

Thanks Kevin

Unable to connect to database. Check database connection information
and
make sure the database server is running. For tips on troubleshooting
this
error, search for article 823287 in the Microsoft Knowledge Base at
http://support.microsoft.com.





.

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