RE: RWW Printer Problems

Hi Richard,

Thank you for your email. I'm sorry for the delay response due to the
weekend.

From your description, I know you unable to redirect printer and drive on
this problematic Window XP media center client. This is really like a
client side issue. I suggest we try the following steps to see if we can
resolve this issue:

1. Please download and install the latest RDP client on the problematic
client:
Remote Desktop Connection (Terminal Services Client 6.0) for Windows XP
(KB925876)
http://www.microsoft.com/downloads/details.aspx?FamilyID=26f11f0c-0d18-4306-
abcf-d4f18c8f5df9&DisplayLang=en

2. We can download the Remote Desktop Web Connection from Microsoft web
site and install it on the problematic XP computer:

Remote Desktop Web Connection : XPSP2 [5,1,2600,2180]
http://www.microsoft.com/downloads/details.aspx?familyid=469eee3a-45b4-4b40-
b695-b678646a728b&displaylang=en

After you install the Remote Desktop Web Connection on the client, please
open the C:\InetPub\wwwroot\TSWeb\default.htm. When you open the page, the
Microsoft RDP client control (redist) ActiveX will be installed on the
clients. Then, you can try to open RWW again to test this issue.

3. Please try to do clean boot on the problematic XP computer, and then try
the RWW again:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remaining Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

If we cannot resolve the issue after we perform the steps above, please
help me collect some information for further investigation:

1. Gather MPS network report on problematic XP computer:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

2. Please try to connect the remote desktop of another computer or SBS thru
RDC (mstsc.exe) from this problematic XP client, and try to redirect the
printer and drive. Does it succeed?

3. Please try to connect RWW of another SBS from this problematic XP
client, and try to redirect the printer and drive. Does it succeed?

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
Newsgroups: microsoft.public.windows.server.sbs
From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
Organization: Microsoft
Date: Tue, 29 Jul 2008 12:05:37 GMT
Subject: RE: RWW Printer Problems
X-Tomcat-NG: microsoft.public.windows.server.sbs
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit

Email from customer:
=============================

Terence,

I am emailing to you from my primary email account and this is a follow up
to an issue you have been helping me at and sending to my gmail account
(rkokoski@xxxxxxxxx)

Basically, I have the issue with a remote computer (Home1) connecting to
an
SBS 2003 network (via servername\remote) then do a "connect to client
computer" step to RWW into that machine (Office1 - aka ws-Barbara). The
getting in part works fine but there are no printers or drives available
from Home1 during the remote session. I have checked all of the obvious
points of: "Not a public computer" on the main login, installed the SBS
2003 server certificate on Home1, and checked the "options" to share
drives
and printers. Home1 is also using a single USB based HP P1005 printer and
I had the user take that printer into the office to install it on their
Office1 computer so the drivers would be on that machine.

When I try this same thing but from another remote computer at a different
location (Home2) everything works fine when connecting to Office1. For
that matter I have even tried having Home1 remote into several office
computers (Office2 and Office3) but there is no redirection. There is
definitely something with the Home1 computer I cannot figure out.

Home1 is running Windows XP Media Center Edition with SP2 installed. I
even had the user upgrade to SP3 to get the latest updates figuring there
was some mismatched or old software.

Attached is the .cab file you asked me to gather from Office1.

Any advice would be greatly appreciated since I'm pretty much stumped now
on how to fix this problem.

Thanks!

-Richard K


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