Re: SBS 2003 VSS Unable to create shadow copies Event IDs 11 12292

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On Jul 25, 12:15 pm, v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu
[MSFT]) wrote:
Hello Rob,

Thank you for your update.

Based on research of yourerrormessage, I think this issue happens because
theVSSsystem files are not registered. Or, the system files corrupted by
the BackupExec.

I. Please register the dlls thru the following steps:

1.  Click Start, click Run, type cmd , and then click OK.  
2.  Type the following commands at a command prompt. Press ENTER after you
type each command.

cd /d %windir%\system32  
Net stopvss 
Net stop swprv  
regsvr32 ole32.dll  
regsvr32 oleaut32.dll  
regsvr32 vss_ps.dll  
vssvc /register  
regsvr32 /i swprv.dll  
regsvr32 /i eventcls.dll  
regsvr32 es.dll  
regsvr32 stdprov.dll  
regsvr32 vssui.dll  
regsvr32 msxml.dll  
regsvr32 msxml3.dll  
regsvr32 msxml4.dll  

Note: The last command may not run successfully.  

3.  Perform a backup operation to verify that the issue is resolved.  

II. From Start -> Run, enter DCOMCNFG. Under "Component Services,
Computers, My Computer, Dcom Config - make sure that the "Microsoft Volume
Shadow Copy Service software provider" is listed.

III. If you still have the issue, I suggest you uninstall BackupExec, and
register the dlls again.

If you geterrorwhen you try to register the dlls, please capture
screenshots of theerrormessages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! -www.microsoft.com/security

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12292
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Subject: RE: SBS 2003VSSUnable to create shadow copies Event IDs 11 12292
Date: Wed, 23 Jul 2008 17:17:01 -0700
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Hi Terence

Thank you for your reply.

Please note, when I open the Shadow Copies tab on each partition, I see
the
error"Initialization failed.Error0x8004230f: The shadow copy provider
had
an unexpectederrorwhile trying to process the specified operation." I
therefor cannot enable or disable shadow copies.

Re: Hotfix KB913648, my system is already using newer file versions than
those listed in the KB article. Example, SWPRV.DLL, hotfix version is
5.2.3790.2669, I have 5.2.3790.4143 installed already.

My backup solution is Symantec BackupExec 12.

Regards
Rob

"Terence Liu [MSFT]" wrote:

Hello Customer,

Thank you for posting here.

According to your description, I understand that you get eventerror11,
12292 and 7001 on your SBS 2003 aboutVSS. If I have misunderstood the
problem, please don't hesitate to let me know.

Based on my research, there are many reasons will relate to this issue..
I
suggest we try the following steps to see if we can resolve this issue:

1. Open ''My computer''. Right-click every partition and click
''Properties''. In the ''Shadow copies'' tab, check the scheduled shadow
copy task. Have you scheduled any shadow copy task? If yes, please try
to:

a. Right click C drive in My Computer and click properties
b. In the Shadow Copies tab, please click volumes and click Disable to
disable the feature.

Note: you may need to select multiple times for each volume (partitions,
such as C drive, D drive and so on) and perform disable operation.

d. Click OK
d. Open the Task Scheduler from control panel, and then remove any
remaining shadow copy tasks. Shadow copy tasks appear similar to "VSS
VolumeGUID " or "ShadowCopyVolume VolumeGUID ".

Note: The name of the scheduled task is the same as the name of the
Volume
Shadow Copy service task resource that is associated with the scheduled
task.

If you want to re-enable the correctVSSsettings on the drive, please
continue the following steps.
e. Open the properties page of C (and other drive) drive in My Computer
again.
f. Enable the Volume Shadow Copy for each volume by clicking Enable
button.

2. What's the backup program you are using? Do you use the SBS backup
wizard to create the backup tasks or use the NTbackup program to
schedule
the backup? Please try to disable and then re-enable the SBS backup to
test
this issue:
Server Management -> Backup -> Configure Backup, please select "Do not
use
Small Business Server backup" and finish the wizard. Then rerun this
wizard
and select "Change existing backup settings" option to re-enable the SBS
backup.

3. As I know, if 2 backup scheduled jobs running at same time or one
backup
job begins before another backup job finished, thiserrormessage will
appear. Therefore, please check the scheduled time if you have more than
one scheduled backup job.

4. Let's install the followingVSShotfix, and then check if the issue
can
be reproduced.

Please contact our CSS and get the latestVSShotfix KB913648 and
install
on your SBS.

A new Volume Shadow Copy Service update is now available that fixes
various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;913648

5. If you install any 3rd-party backup application on SBS, please try to
uninstall it and test this issue.

6. Please do clean boot on SBS and then test this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to
select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft
Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked
to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root
cause
of this issue.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on
the
problematic machine and send to my mailbox: v-terliu@xxxxxxxxxxxxx

2. Please gather backupxx.log files in the folder C:\Documents and
Settings\SBS Backup User\Local Settings\Application

Data\Microsoft\Windows



NT\NTBackup\data; and Sbsbackuplog0x.log files which can be located
under
the folder %sbsprogramdir%\Support\Backup Logs.

3. Please capture screenshots on theerrormessages and send the
pictures
to me at v-terliu@xxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! -www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When

...

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Hi Terence

Thank you for the response. I have tried the solution you suggested,
including uninstallling backup exec. When I try to register swprv.dll
it fails with error code "DllRegisterServer in swprv.dll failed.
Return code was 0x8000ffff " and eventcls.dll fails with
"DllRegisterServer in eventcls.dll failed. Return code was: 0x8007007e
". vssui.dll fails with "DllRegisterServer in vssui.dll failed. Return
code was 0x8007007e " I have forwarded screen shots to your email
address.

If you have any further suggestions it would be most appreciated.

Ceers
Rob
.

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