RE: multiple fax received

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Hello Customer,

Thank you for posting here.

According to your description, I understand that some faxes will receive
many times at the receiver. If I have misunderstood the problem, please
don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. If the issue only happen on certain receiver, I think this is mostly a
receiver side issue. Please contact the receiver for help.

2. Please check the fax modem in our HCL list, ensure it in the list.
http://www.microsoft.com/whdc/hcl/default.mspx

3. Reduce the baud rate of the fax modem and see how it goes.

A. Open My Computer -> Control Panel -> Phone and Modem Options.
B. On the Modems tab, select your modem from the list and click Properties.
C. On the Advanced tab, click Change Default Preferences.
D. The Port speed is 115200 by default; change it to 9600 and see how it
goes.

4. Try turning off compression. To do this, repeat steps 3.A-3.C above, and
then change Compression to Disabled.

5. In Control Panel, double-click Phone and Modems. Select the modem on the
Modems tab and click Properties. Click Update Driver on the Driver tab, use
the Microsoft Standard 56K Modem driver and see if Fax works.

6. If the issue persists, we may need to reinstall fax component on SBS

The detail steps:

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Send me the OutboxLog.txt file: (C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog).

2. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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You can locate the newsgroup here:
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "ciukkino" <NO_SPAM_elen@xxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: multiple fax received
Date: Thu, 24 Jul 2008 20:24:41 +0200
Organization: C.U. srl News Server
Lines: 4
Message-ID: <g6ahd6$1bb$1@xxxxxxxxxxxx>
NNTP-Posting-Host: 151.59.124.85
X-Trace: tdi.cu.mi.it 1216923878 1387 151.59.124.85 (24 Jul 2008 18:24:38
GMT)
X-Complaints-To: abuse@xxxxxxxxxxxxxxx
NNTP-Posting-Date: Thu, 24 Jul 2008 18:24:38 +0000 (UTC)
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
X-RFC2646: Format=Flowed; Original
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!msrnews.!
msrtrans!msrn-in!newshub.sdsu.edu!area.cu.mi.it!diesel.cu.mi.it!not-for-mail
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:116581
X-Tomcat-NG: microsoft.public.windows.server.sbs

i have configured sbs fax service but, for some faxes, the receiver
receive
the same fax many times.... what can i do?




.

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