RE: Exchange Queue filling up.
- From: v-robmen@xxxxxxxxxxxxxxxxxxxx ("Robbin Meng [MSFT]")
- Date: Tue, 22 Jul 2008 11:20:53 GMT
Hello Liam,
Thank you for your post. This is Robbin Meng, and it is my pleasure to work
with you on this issue!
Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:
The mail flow on your SBS server is abnormal for outbound emails. When user
send out emails, they are being stuck in the SMTP queues and currently
there are 33 mails from 3 hours ago. The queue show retry or queued even
after you have run CEICW wizard.
If I have misunderstood your concerns please feel free to let me know.
This issue may be caused by many factors, before we go further, I would
like to confirm with you about the following questions:
1. Does this issue only occur to certain external email domain(e.g. only
queue when users send to hotmail.com) or occurs to all external email
domains?
2. Did users get Delay email notification or NDR(non deliver report)letter
when mails are being queued?
3. Can you let me know the queue name where mails are being stuck?
4. What changed have you made on the SBS server recently that may caused
this issue?
Please let me know the details, thank you.
Based on the current situation, I'd like to provide you with the following
suggestions:
First, if you have any anti-virus and anti-spam software installed on the
SBS server, please temporarily disable all of them and then have a test.
Suggestion 1: Check SMTP virtual server and SMTP connector configuration.
If the issue only occur to certain external email domain and not all
external domains, it is possible a network connection issue with the
destination mail server. If so, you can may contact the destination. Also,
please check the SMTP connector on the server to see if it is configured
correctly.
However, if the issue occurs to all outbound mails, let's go on with
following steps.
Suggestion 2: Enable Diagnostics Logging
You can use Diagnostics Logging to determine the cause of a transport
issue. To turn on Diagnostics Logging on the MSExchangeTransport service,
follow these steps:
1. Start Exchange System Manager.
2. Expand Servers, right-click Your_ Server_Name, and then click
Properties.
3. Click the Diagnostics Logging tab, and then click MSExchangeTransport
under Services.
4. Under Categories, click the category that you want to log.
5. Under Logging Level, click the appropriate logging level (here we use
Maximum)for the issue that you are investigating:
o None
o Minimum
o Medium
o Maximum
6. Repeat steps 4 and 5 for each category that you want to log. After that,
the detailed information will be recorded in the Event log files.
For detailed steps about how to query mail traffic, please refer to
KB821910:
How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/kb/821910/en-us
More information:
================
I recommend you run the Exchange Best Practices Analyzer v2.8 to detect and
analyze you Exchange organization. Access the functionality for Exchange
Performance Troubleshooting, Database Recovery Management, and Mail Flow
Troubleshooter through single tools.
Microsoft Exchange Analyzers
http://technet.microsoft.com/en-us/exchange/bb288481.aspx
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
Information Need
==============
1. Please download a tool from the following link:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE
2. Double-click the downloaded EXE file to collect the MPS report.
3. Please send the generated .cab file directly to me at
v-robmen@xxxxxxxxxxxxx
Hope this helps. Also, if you have any questions or concerns, please do not
hesitate to let me know.
Thank you for your time and cooperation.
Best regards,
Robbin Meng(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
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- Exchange Queue filling up.
- From: Liam
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