RE: SBS 2003 Fax Service - Can't "Pause Printing" and ...

Hello Customer,

Thank you for posting here.

According to your description, I understand that you unable to pause fax on
SBS, and all outbound fax will go out thru one fax modem. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. I test the "pause printing" on my SBS, I get the error "Operation could
not be completed" too. Could you let me know why you want to pause your
fax? If you want to temporary stop fax on SBS, you can perform the
following steps:

Open Server Management console, right click Fax (Local) node, select Stop.
Note: You can right click it and select Start when you want to start it.

2. To configure the outbound fax, we need to run the Fax Configuration
Wizard. In the wizard, you can select which modem you will use to send fax:

a. Open Server Management console, select Fax (Local) node, click Configure
Fax Services link in right.

b. In the Outbound Fax Device page, tick all 3 modems, and put the modem
which you will use frequently at the top of the list.

3. If run Fax Configuration Wizard unable to resolve the outbound fax
issue, I suggest you reinstall the Fax component to see if it help.

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.

4. After you reinstall the fax component, please run the Fax Configuration
Wizard again.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

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Thread-Topic: SBS 2003 Fax Service - Can't "Pause Printing" and ...
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Subject: SBS 2003 Fax Service - Can't "Pause Printing" and ...
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Hello:

On one of our servers, running Windows Server 2003 for SBS Service Pack 2,
we have installed three fax modems and the windows fax service. The
service
sees the three modems; however, we are unable to "pause" the service and
unless I generate a fax from within the service, outbound faxes only go
out
on one of the three modems-that is all three modems are not utilized.

With regard to not being able to "pause," when we open "Start : printers
and
faxes" the "FAX" printer is shown along with all the other printers. When
we
"right click" on any printer EXCEPT "FAX" we can "pause printing" and
"resume
printing" as expected. However, when we right click on "FAX" and click on
"pause printing" we get an error window titled "PRINTERS" with an error
message that reads "! Operation could not be completed" This behavior
exists
whether I am logged in as a user or as the domain Administrator. When I
click on properties:security tab both administrator and everyone have
control
over the device. We need to be able to pause faxing from time to time so
if
anyone could help us, that would be great.

With regard to outbound faxes not going out over all three available
modems,
I can't understand this behavior either. When I create a test fax to
multiple numbers using the create fax wizard, all three modems start
dialing
as expected. However, when we drop print jobs into the service from other
programs, they only go out over the first modem, even if we print 20
different jobs, they all queue up for the first modem only. Again, this
behavior exists under Administrator and as a regular user.

Thanks in advance for any help!
Stratford Ward



.

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