RE: Remote assistance will not launch. Please help

Robbin,
Thanks for the input. But I want to make sure you understand, it doesn't
seem like Remote assistance application is launching at all. But I'll try it.
I have windows messenger 5.1 installed already.

Following your suggestion, upon searching for MSN messenger there are
multiple messenger clients. I would just like the simplist on the server. The
options are:

Windows Live Messenger 8.1
Windows Live Messenger (Version 2008)
MSN Messenger 7.0
And Windows Messenger 5.1 (which I already have installed)


""Robbin Meng [MSFT]"" wrote:


Hello,

Thank you for your post and also thanks for Russ's advice.

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

You have encountered an problem when trying to use Small Business Server
2003 for "Remote Assistance".

If I have misunderstood your concerns please feel free to let me know.

This behavior occurs if the latest version of Windows Messenger is not
installed on the SBS 2003-based computer.

To resolve this behavior, download and install the latest version of
Windows Messenger on the SBS 2003-based computer. To do this, visit the
following Microsoft Web site:
http://www.microsoft.com/downloads
Under Search for a Download, click MSN Messenger in the Product/Technology
box, and then click Go.

If the issue persists, please check if you blocked "Remote Assistance" via
any software or hardware firewall policy if you have any of them installed
on the SBS server.

For more information:

You receive a "Your invitation was not sent because you need the latest
version of Windows Messenger" error message when you try to use Remote
Assistance on a Small Business Server 2003-based computer
http://support.microsoft.com/kb/828065/en-us

You Cannot Obtain Remote Assistance by Using the Exchange Server Instant
Messaging Client
http://support.microsoft.com/kb/813548/en-us

Hope this helps. Also, if you have any questions or concerns, please do not
hesitate to let me know.

Thank you for your time and cooperation


Best regards,

Robbin Meng(MSFT)

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