Re: Faxing From Outlook Problem

Hello Richard,

Thank you for your update.

When you send fax email in Outlook client, the fax email will be send to
the client shared fax printer thru the Fax Mail Transport account in the
Outlook. Therefore, the creation/rasterizing of the fax pages is finished
on the client, but not SBS.

You are right, to send attachments in the fax email in Outlook, you need to
install the application of attachments on the client. So, you need to
install Office and Acrobat on the XP client.

For the pdf attachment, I suggest you also perform the following steps:

Step 1: Change the Printto setting for PDF files
===================================
1. Open My computer. In Tools, click Folder Options and then select File
Types.
2. Locate the PDF extension, and open the properties for the item.
3. Click on the "Advanced" button and "Edit" the printto option in the
Actions field.
4. Change the item "Application used to perform action:" to the following
value:
"C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe" /p /h "%1"
5. Hit Ok and Ok.
6. Check the issue again.

Step 2: Install the latest version of Adobe Acrobat.
====================================
If the steps above don't help, please install Adobe Acrobat 7 and check the
effect. Please make sure the Printto setting for PDF is the same except the
"Application used to perform action:" changed to the value below:
"C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe" /p /h "%1"

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
From: "Richard K" <Rkokoski@xxxxxxxxx>
References: <eMyGMyA4IHA.4720@xxxxxxxxxxxxxxxxxxxx>
<7VE91tL4IHA.4056@xxxxxxxxxxxxxxxxxxxxxx>
Subject: Re: Faxing From Outlook Problem
Date: Tue, 8 Jul 2008 08:01:42 -0400
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Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:114367
X-Tomcat-NG: microsoft.public.windows.server.sbs

Terence, is it the responsibility of the Outlook 2003 on the XP CLIENT for
the creation/rasterizing of the fax pages and send those images to the SBS
fax or does the XP client just send the email and the SBS server does the
rasterizing of the images for the fax?

I ask for the obvious reason.... why reinstall Outlook 2003 on the XP
client
if the server is doing all of the work. Also, if the XP client is
responsible for rasterizing then I should be able to include any type of
attachments (.doc, .pdf, .xls etc) as long as the XP client has the
available software such as Word, Acrobat and Excel. Is this a correct
assumption?

I am more than happy to follow your steps. I just want to better
understand
the process.

"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:7VE91tL4IHA.4056@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Richard,

Thank you for posting here.

According to your description, I understand that you are unable to send
fax
in the Outlook client. If I have misunderstood the problem, please don't
hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we
can
resolve this issue:

Step 1: Install Outlook 2003 SP2
========================
I would suggest that we install Outlook 2003 SP2 and check whether it
helps. Please use the following link to download it.

Office 2003 Service Pack 2 (SP2)

http://www.microsoft.com/downloads/details.aspx?FamilyID=57e27a97-2db6-4654-
9db6-ec7d5b4dd867&DisplayLang=en

Step 2: Try to reinstall fax client:

Please try to reinstall fax client on XP client via the following steps:

a. Open Control Panel and open Add or Remove Programs.
b. Click Add/Remove Windows Components.
c. Uncheck Fax Services and click Next.
d. Finish the process.
e. You can run the following command to install Shared Fax Client (for
Windows XP only):

"sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n
/i
\\%sbsserver%\clientapps\faxxp\fax_master.inf.

Step 3: Create a new profile
=====================
A new profile is a new environment for us to use Outlook. To create a new
profile is only for a test to see if the problem is related to the
corrupt
profile of Outlook. Creating new profile will not do any damage to the
old
profile.

1. Close Outlook
2. Open shared folder \\SBSname\clients\setup
3. Double click sbsdefault.prf, you will get a warning, click Yes. Then
Outlook will be opened.
4. Click Tools -> E-mail Accounts, select Add a new e-mail account, click
Next
5. Select Additional Server Types, click Next.
6. There is Fax Mail Transport here, click Next
7. Click OK.
8. Restart Outlook to test the fax.

Additional information for your reference:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/kb/829918

If we cannot resolve the issue after we perform the steps above, please
help me collect some information for further investigation:

1. Does this issue happen on all Outlook clients or individual client?

2. Save the application event log and system event log as evt files on
the
problematic machine and send to my mailbox: v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Richard K" <Rkokoski@xxxxxxxxx>
Subject: Faxing From Outlook Problem
Date: Mon, 7 Jul 2008 04:36:25 -0400
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Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:114167
X-Tomcat-NG: microsoft.public.windows.server.sbs

I am testing out the ability to send a fax via Outlook 2003 (using
[fax:###-###-###] format in the "To"). This is an SBS 2003 R2 Premium
server and faxing via the print wizard works just fine. It's doing it
via
Outlook at that does not work. I get this message returned to me in my
Inbox. I have tried this sending .doc and .pdf attachments as well as no
attachments at all but just text in the Subject and Body fields.

What am I missing here on the server or the client??

-Richard K

------------------------------------------------------

Your message did not reach some or all of the intended recipients.

Subject:
Sent: 7/1/2008 11:59 AM

The following recipient(s) could not be reached:

443-926-0582 on 7/1/2008 11:59 AM
The Microsoft Fax transport failed to deliver the message to the
recipient. Not all attachments can be rendered.








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