Re: SBS console shows update installation error for 1 client PC

Tech-Archive recommends: Speed Up your PC by fixing your registry

Hi Stephen,

Thanks for your update and sharing experience with us.

I am happy to know your issue is resolve.

Have a nice day :-)

Best regards,

Gary Wang(MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Date: Mon, 23 Jun 2008 15:01:32 +0100
| From: stephen <stephen@xxxxxxxxxxxxxxx>
| User-Agent: Thunderbird 2.0.0.14 (Windows/20080421)
| MIME-Version: 1.0
| Subject: Re: SBS console shows update installation error for 1 client PC
| References: <#a5q#7G0IHA.1236@xxxxxxxxxxxxxxxxxxxx>
<eksc4JN0IHA.2068@xxxxxxxxxxxxxxxxxxxx>
<95eozyQ0IHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<Og7bW6R0IHA.2188@xxxxxxxxxxxxxxxxxxxx>
<uFBxSfU0IHA.2408@xxxxxxxxxxxxxxxxxxxx>
<nutHMBf0IHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| In-Reply-To: <nutHMBf0IHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID: <uZehlmT1IHA.2384@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: sbs.rowanandboden.co.uk 88.96.14.77
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112677
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Just to follow up on this: to get rid of the error, I had to completely
| remove WSUS 3.0 SP1, then remove and re-install R2 technologies then
| reinstall WSUS 3.0 SP1. I didn't need to touch monitoring at all.
|
| --
| stephen
|
| Guozhen Wang[MSFT] wrote:
| > Hi Stephen,
| >
| > Thanks for your reply and information.
| >
| > After review your log, I would like to suggest that you check the
following:
| >
| > 1. Set the .net framework version to 1.1.4322 on IIS. To do this,
please
| > check below:
| >
| > a. Open IIS management console.
| > b. Right click the virtual directory "Monitoring" under Web
Sites\Default
| > Web Site and choose "Properties".
| > c. Navigate to ASP.NET tab, and make sure the ASP.NET version is
1.1.4322.
| > d. Restart IIS service after change.
| >
| > 2. Run Server Cleanup Wizard in WSUS 3.0 console.
| >
| > You can run the server cleanup wizard from the WSUS options node and
choose
| > to remove the computers that have not contacted the server in 30 days
or
| > more. Please refer to the following document for detail:
| >
| > Using the Server Cleanup Wizard
| >
http://technet2.microsoft.com/windowsserver/en/library/dbc60cda-5bbc-495c-91
| > ba-b6942f8b09af1033.mspx
| >
| > 3. If you had configured "Enable client-side targeting" in group
policy,
| > please make sure the group name is the same as the group name in WSUS
| > console.
| >
| > The "Enable client-side targeting" option is under Computer
| > Configuration\Administrative Templates\Windows Components\Windows
Update\
| > in GPO.
| >
| > If the problem still persists, you may need to re-install SBS
Monitoring
| > and WSUS to repair the database corruption.
| >
| > To reinstall Monitoring and Reporting, please check below:
| >
| > 1. Uninstall Monitoring
| >
| > a. Click Start, click Control Panel, and then click Add or Remove
| > Programs.
| > b. Select Windows Small Business Server 2003 and then click
| > Change/Remove. The Setup Wizard appears.
| > c. Click Next to start the wizard.
| > d. On the Windows Configuration page, click Next.
| > e. On the Component Selection page, in the Action column, change
| > Server Tools to Maintenance, change Monitoring component to Remove, and
| > then click Next.
| > f. On the Component Summary page, click Next.
| > g. Click Finish.
| >
| >
| > 2. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
| >
| > a. Stop the MSSQL$SBSMONITORING service.
| > b. Make a backup of the MSSQL$SBSMONITORING\DATA folder.
| > c. In Add or Remove Programs, select Microsoft SQL Server Desktop
Engine
| > (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
| > that you want to remove, click Yes.
| >
| > 3. Start Windows Explorer, and then locate and rename the following
folder:
| >
| > C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING to C:\Program
| > Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
| >
| > 4. Check, backup and remove the registry key
| >
| > HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
| > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
| >
| > 5. Install the Monitoring component
| >
| > a. In Add or Remove Programs, select Windows Small Business Server
| > 2003 and then click Change/Remove. The Setup Wizard appears.
| > b. Click Next.
| > c. On the Windows Configuration page, click Next.
| > d. On the Component Selection page, in the Action column, change
| > Server Tools to Maintenance, change Monitoring component to Install,
and
| > then click Next.
| > e. On the Logon Information page, click Next.
| > f. On the Component Summary page, click Next.
| > g. Click Finish.
| >
| > To reinstall WSUS 3.0, please refer to the following document:
| >
| > Installing Windows Server Update Services 3.0 on Windows Small Business
| > Server 2003
| >
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/de2e9436
| > -f23f-47f0-b840-e8b3e72182751033.mspx?mfr=true
| >
| > Hope it helps.
| >
| > I look forward to your reply. Also, if you have any questions or
concerns,
| > please do not hesitate to let me know. I am happy to help. :-)
| >
| > Thank you for your time and cooperation!
| >
| >
| > Best regards,
| >
| > Gary Wang(MSFT)
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Date: Wed, 18 Jun 2008 14:32:55 +0100
| > | From: stephen <stephen@xxxxxxxxxxxxxxx>
| > | User-Agent: Thunderbird 2.0.0.14 (Windows/20080421)
| > | MIME-Version: 1.0
| > | Subject: Re: SBS console shows update installation error for 1 client
PC
| > | References: <#a5q#7G0IHA.1236@xxxxxxxxxxxxxxxxxxxx>
| > <eksc4JN0IHA.2068@xxxxxxxxxxxxxxxxxxxx>
| > <95eozyQ0IHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > <Og7bW6R0IHA.2188@xxxxxxxxxxxxxxxxxxxx>
| > | In-Reply-To: <Og7bW6R0IHA.2188@xxxxxxxxxxxxxxxxxxxx>
| > | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| > | Content-Transfer-Encoding: 7bit
| > | Message-ID: <uFBxSfU0IHA.2408@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: 82-71-15-159.dsl.in-addr.zen.co.uk 82.71.15.159
| > | Lines: 1
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:112115
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Now Monitoring and Reporting doesn't work on the same server, and it
| > | looks like some WSUS issue. This event is logged:
| > |
| > | Server Status Report:
| > | URL: http://localhost/monitoring/perf.aspx?reportMode=0
| > | Error Message: The specified item could not be found in the database.
| > | Stack Trace: at
| > |
| >
Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccess.ExecuteSPGe
| > tComputerById(String
| > | id)
| > | at
| > |
Microsoft.UpdateServices.Internal.BaseApi.ComputerTarget.GetById(String
| > id)
| > | at
Microsoft.UpdateServices.Internal.BaseApi.UpdateEvent.GetComputer()
| > | at
| > |
| >
Microsoft.SBS.UpdateServices.DataProvider.GetComputerGroupErrorCount(DateTim
| > e
| > | start, DateTime end, String GroupName)
| > | at
| > |
| >
Microsoft.SBS.UpdateServices.StatusPage.Utility.GetErrorItemCountByGroup(Dat
| > aProvider
| > | dataProvider, WSUS_GROUPS groupID)
| > | at
Microsoft.SBS.UpdateServices.StatusPage.Utility.GetUpdateSettings()
| > | at usage.frmPerf.renderReportWorker()
| > | at usage.frmPerf.renderReport()
| > |
| > | For more information, see Help and Support Center at
| > | http://go.microsoft.com/fwlink/events.asp.
| > |
| > |
| > | Is there a fix for this? I tried restarting the server, and reruning
the
| > | monitoring and alerting wizard. Do I need to re-install SBS
| > | monitoring from scratch or is this a WSUS database problem?
| > |
| > | --
| > | stephen
| > |
| > | stephen wrote:
| > | > Hi Guozhen,
| > | >
| > | > Thanks for your reply. I have tried Susan's suggesting of removing
the
| > | > client so it checks back in, and have waited more than 48 hours
from
| > | > doing wuauclt commands. I have also renamed SoftwareDistribution
folder
| > | > so it gets re-created.
| > | >
| > | > I now see the associated error, when the client checks back in. It
is:
| > | >
| > | > Error Type: System Error
| > | > Error Date: 18/06/2008 08:26:40
| > | > Error Description: Error: Agent failed detecting with reason:
0x8024400e
| > | >
| > | > There are errors in the client's WindowsUpdate.log which I will
email
| > you.
| > | >
| > | > Thanks.
| > | >
| > | >
| > | > Guozhen Wang[MSFT] wrote:
| > | >> Hello Stephen,
| > | >>
| > | >> Thank you for your post and thanks for Susan's great help.
| > | >> My name is Gary Wang, and it is my pleasure to work with you on
this
| > | >> issue! Please allow me to confirm that my understandings are
correct.
| > | >> As I understand it, the issue is:
| > | >>
| > | >> When you click the "view details" option in SBS console\Update
| > | >> Service\Installation Error, you will get "message not found".
| > | >> If I have misunderstood your concerns please feel free to let me
know.
| > | >>
| > | >> Suggestion :
| > | >> ==============
| > | >> Susan's suggest is a good solution. Also this issue may take
several
| > | >> minutes to disappear after you run the command: "wuauclt
| > | >> /resetauthorization /detectnow". May I know how long you have
waiting
| > | >> after the command run?
| > | >>
| > | >> If we cannot resolve the issue after we perform the above steps,
| > | >> please help me collect some information for further investigation:
| > | >>
| > | >> Information Need
| > | >> ==============
| > | >> 1. Check event viewer for related information, if there are any,
| > | >> please help save it to *.evt and send to me.
| > | >> 2. Please help to capture the exact symptom when the error occurs,
| > | >> save it to *.jpg files and send to me.
| > | >> 3. Please help to gather windowsupdate.log under %windir% on
| > | >> problematic client and send to me.
| > | >>
| > | >> My email address is v-gzwang@xxxxxxxxxxxxx
| > | >>
| > | >> Additional Information:
| > | >> ================
| > | >> Installing Windows Server Update Services 3.0 on Windows Small
| > | >> Business Server 2003
| > | >>
| >
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/de2e9436
| >
| > | >>
| > | >> -f23f-47f0-b840-e8b3e72182751033.mspx?mfr=true
| > | >> I look forward to your reply. Also, if you have any questions or
| > | >> concerns, please do not hesitate to let me know. I am happy to
help.
| > :-)
| > | >>
| > | >> Best regards,
| > | >>
| > | >> Gary Wang(MSFT)
| > | >> Microsoft CSS Online Newsgroup Support
| > | >>
| > | >> Get Secure! - www.microsoft.com/security
| > | >>
| > | >> =====================================================
| > | >> This newsgroup only focuses on SBS technical issues. If you have
| > | >> issues regarding other Microsoft products, you'd better post in
the
| > | >> corresponding newsgroups so that they can be resolved in an
efficient
| > | >> and timely manner. You can locate the newsgroup here:
| > | >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >>
| > | >> When opening a new thread via the web interface, we recommend you
| > | >> check the "Notify me of replies" box to receive e-mail
notifications
| > | >> when there are any updates in your thread. When responding to
posts
| > | >> via your newsreader, please "Reply to Group" so that others may
learn
| > | >> and benefit from your issue.
| > | >>
| > | >> Microsoft engineers can only focus on one issue per thread.
Although
| > | >> we provide other information for your reference, we recommend you
post
| > | >> different incidents in different threads to keep the thread clean.
In
| > | >> doing so, it will ensure your issues are resolved in a timely
manner.
| > | >> For urgent issues, you may want to contact Microsoft CSS directly.
| > | >> Please check http://support.microsoft.com for regional support
phone
| > | >> numbers.
| > | >>
| > | >> Any input or comments in this thread are highly appreciated.
| > | >> =====================================================
| > | >>
| > | >> This posting is provided "AS IS" with no warranties, and confers
no
| > | >> rights.
| > | >>
| > | >> --------------------
| > | >> | Date: Tue, 17 Jun 2008 16:32:55 -0700
| > | >> | From: Susan Bradley <sbradcpa@xxxxxxxxxxx>
| > | >> | User-Agent: Thunderbird 2.0.0.14 (Windows/20080421)
| > | >> | MIME-Version: 1.0
| > | >> | Subject: Re: SBS console shows update installation error for 1
| > | >> client PC
| > | >> | References: <#a5q#7G0IHA.1236@xxxxxxxxxxxxxxxxxxxx>
| > | >> | In-Reply-To: <#a5q#7G0IHA.1236@xxxxxxxxxxxxxxxxxxxx>
| > | >> | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| > | >> | Content-Transfer-Encoding: 7bit
| > | >> | Message-ID: <eksc4JN0IHA.2068@xxxxxxxxxxxxxxxxxxxx>
| > | >> | Newsgroups: microsoft.public.windows.server.sbs
| > | >> | NNTP-Posting-Host: adsl-64-160-222-218.dsl.frsn01.pacbell.net
| > | >> 64.160.222.218
| > | >> | Lines: 1 | Path:
| > | >> TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| > | >> | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.server.sbs:112032
| > | >> | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | >> | | stephen wrote:
| > | >> | > Hi,
| > | >> | > | > I get a red shield and the Server Managment console shows
the
| > | >> error | > "there are updates with installation errors"; however
the
| > | >> WSUS 3.0 Sp1 | > console shows no errors. When the "view details"
link
| > | >> is clicked in the | > server management console I get message not
| > found.
| > | >> | > | > After some searching I found a similar case where the
advice
| > | >> from MS | > Support was to run "wuauclt /resetauthorization
| > | >> /detectnow" on the | > client PC, but this has made no difference.
| > | >> | > | > Is there anything else I can try to get rid of this error
| > | >> message and | > get a clean daily report?
| > | >> | > | I have had to remove the computer from the WSUS (not the
SBS's
| > | >> console) | to force it to check back in and clear up the error
| > | >> message. It's the | only way I've found to clean it out.
| > | >> |
| > |
| >
|

.

Relevant Pages

  • Re: A problem has occurred with the Manage Small Business Server Backu
    ... Select Windows Small Business Server 2003 and then click Change/Remove. ... If we cannot resolve the issue after we perform the above steps, ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • Re: DCPromo Error
    ... Windows Server 2003-based computer, follow these steps: ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... In addition, please refer to the following KBs, which may resolve the ...
    (microsoft.public.windows.server.sbs)
  • RE: Users migrated to exchange 2007 not in GAL
    ... Did the 3 steps unable to resolve this issue? ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... Expand Server Configuration, highlight Mailbox ...
    (microsoft.public.exchange.admin)
  • RE: SP1 7 DHCP Challenges?
    ... I am glad to hear that you have resolve this issue and thing is working ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... >server was again able to communicate with clients. ...
    (microsoft.public.windows.server.sbs)
  • RE: "The page cannot be found" in Server Management
    ... thank you for using Microsoft newsgroup. ... | Backup Exec and therefore is not being recognized by Server Management. ...
    (microsoft.public.windows.server.sbs)