Re: CLOSED Re: Problem with Fax Services installation (SBS 2003 Premium SP1)

Thanks!

"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:bRyFWkQ1IHA.3644@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Mike,

Thank you for your update. I'm sorry for the delay response due to the
weekend.

I'm glad to hear that things are working correctly for you now.

Additional information for your reference in the future:

1. Reinstall fax component on SBS

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck
''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the
''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services''
item
to reinstall fax service.

2. Step-by-Step Guide to Configuring and Using Fax on Windows Small
Business Server 2003
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/4b42d716
-e281-4e7f-a735-772cc627a9181033.mspx

Please do not hesitate to post in SBS newsgroup if you need any assistance
in the future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Mike in Nebraska" <Mike_Webb@xxxxxxxxxxxxxxxxx>
References: <ejeisSh0IHA.3504@xxxxxxxxxxxxxxxxxxxx>
<O6ycp5h0IHA.3680@xxxxxxxxxxxxxxxxxxxx>
<eblxW9h0IHA.3756@xxxxxxxxxxxxxxxxxxxx>
<2VXWJFq0IHA.5664@xxxxxxxxxxxxxxxxxxxxxx>
<uRSABDt0IHA.5300@xxxxxxxxxxxxxxxxxxxx>
<B9FE14AF-53BD-432B-A101-1A72BFBB518C@xxxxxxxxxxxxx>
Subject: CLOSED Re: Problem with Fax Services installation (SBS 2003
Premium SP1)
Date: Fri, 20 Jun 2008 16:10:17 -0500
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For unknown reason(s), the Fax tool is now working. It failed when I
installed it, but I have since re-booted while working on an application.
I
just checked it, and see it is fully functional.

Thanks anyway,
Mike
"Cliff Galiher" <cgaliher@xxxxxxxxx> wrote in message
news:B9FE14AF-53BD-432B-A101-1A72BFBB518C@xxxxxxxxxxxxxxxx
Mike: *how* are you trying to install the fax software. Your initial
post isn't clear on this. It may be something as simple as using the
wrong package...

-Cliff

"Mike in Nebraska" <Mike_Webb@xxxxxxxxxxxxxxxxx> wrote in message
news:uRSABDt0IHA.5300@xxxxxxxxxxxxxxxxxxxxxxx
I'm sorry, I didn't explain properly. The problem is on the Server,
not
a workstation.

"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:2VXWJFq0IHA.5664@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Mike,

Thank you for posting here. Let's also thank Cris for the input.

According to your description, I understand that you unable to install
fax
client on workstations and get event error 1004. If I have
misunderstood
the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if
we
can
resolve this issue:

1. Please try to reinstall fax client on XP client via the following
steps:

a. Open Control Panel and open Add or Remove Programs.
b. Click Add/Remove Windows Components.
c. Uncheck Fax Services and click Next.
d. Finish the process.
e. You can run the following command to install Shared Fax Client (for
Windows XP only):

"sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q
/n
/i
\\%sbsserver%\clientapps\faxxp\fax_master.inf.

2. If you run Vista client, please refer to the following page:

How to Configure Fax On Windows Vista for an SBS 2003 Environment

http://blogs.technet.com/sbs/archive/2007/05/22/how-to-configure-fax-on-wind
ows-vista-for-an-sbs-2003-environment.aspx

3. If the issue persists, you may need to try the installation after
clean
boot on the clients:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to
select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft
Services"
box, and remove all the check marks from the remaining Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked
to
restart your computer in order to enable the changes.

f. After restarting, please try to install the fax client again.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root
cause
of this issue.

If we cannot resolve the issue after we perform the steps above,
please
help me collect some information for further investigation:

1. Does this issue happen on all workstations or individual
workstation?

2. Do you get any error when you install fax client? If yes, please
capture
screenshots of the error messages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx

3. Save the application event log and system event log as evt files on
the
problematic client and send to my mailbox: v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Mike in Nebraska" <Mike_Webb@xxxxxxxxxxxxxxxxx>
References: <ejeisSh0IHA.3504@xxxxxxxxxxxxxxxxxxxx>
<O6ycp5h0IHA.3680@xxxxxxxxxxxxxxxxxxxx>
Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
SP1)
Date: Thu, 19 Jun 2008 10:17:28 -0500
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No. I have it in my binder but was going to use it once I had it
installed. Can't get it installed.
"Cris Hanna [SBS-MVP]" <crisnospamhanna@xxxxxxxxxxxxxxxxxxxxx> wrote
in
message news:O6ycp5h0IHA.3680@xxxxxxxxxxxxxxxxxxxxxxx


http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-4776-
a101-c3bec7512594&displaylang=en
Step-by-Step Guide for Configuring and Using Fax on Windows Small
Business Server 2003
Have you been through this??
--
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues
"Mike in Nebraska" <Mike_Webb@xxxxxxxxxxxxxxxxx> wrote in message
news:ejeisSh0IHA.3504@xxxxxxxxxxxxxxxxxxxxxxx
I am unable to install the Fax Services tool. I re-built the
server
a
month
or so ago and this is the last item I am trying to bring on-line.
I've
already applied Windows Server SP2, Exchange Server 2003 SP2, and
SBS
SP1.
I watched the Application Log as it was installing and saw the
drivers
load,
service load, start and enter the running state, then I got an
Application
Error, EventID: 1004 "Reporting queued error: faulting
application
setup.exe, version 5.2.2893.0, faulting module suitehelp.dll,
version
5.2.2893.0, fault address 0x0004ae45."
I googled the fault address, but didn't see anything specifically
about
installing the Fax Services tool. But, I wonder if SBS SP1 is part
of
the
answer.
Any ideas on what I can try?
--
Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE











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