Re: Problem with Fax Services installation (SBS 2003 Premium SP1)

Hello Mike,

Thank you for posting here. Let's also thank Cris for the input.

According to your description, I understand that you unable to install fax
client on workstations and get event error 1004. If I have misunderstood
the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Please try to reinstall fax client on XP client via the following steps:

a. Open Control Panel and open Add or Remove Programs.
b. Click Add/Remove Windows Components.
c. Uncheck Fax Services and click Next.
d. Finish the process.
e. You can run the following command to install Shared Fax Client (for
Windows XP only):

"sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n /i
\\%sbsserver%\clientapps\faxxp\fax_master.inf.

2. If you run Vista client, please refer to the following page:

How to Configure Fax On Windows Vista for an SBS 2003 Environment
http://blogs.technet.com/sbs/archive/2007/05/22/how-to-configure-fax-on-wind
ows-vista-for-an-sbs-2003-environment.aspx

3. If the issue persists, you may need to try the installation after clean
boot on the clients:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remaining Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please try to install the fax client again.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the steps above, please
help me collect some information for further investigation:

1. Does this issue happen on all workstations or individual workstation?

2. Do you get any error when you install fax client? If yes, please capture
screenshots of the error messages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx

3. Save the application event log and system event log as evt files on the
problematic client and send to my mailbox: v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
From: "Mike in Nebraska" <Mike_Webb@xxxxxxxxxxxxxxxxx>
References: <ejeisSh0IHA.3504@xxxxxxxxxxxxxxxxxxxx>
<O6ycp5h0IHA.3680@xxxxxxxxxxxxxxxxxxxx>
Subject: Re: Problem with Fax Services installation (SBS 2003 Premium SP1)
Date: Thu, 19 Jun 2008 10:17:28 -0500
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Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
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No. I have it in my binder but was going to use it once I had it
installed. Can't get it installed.
"Cris Hanna [SBS-MVP]" <crisnospamhanna@xxxxxxxxxxxxxxxxxxxxx> wrote in
message news:O6ycp5h0IHA.3680@xxxxxxxxxxxxxxxxxxxxxxx

http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-4776-
a101-c3bec7512594&displaylang=en
Step-by-Step Guide for Configuring and Using Fax on Windows Small
Business Server 2003
Have you been through this??
--
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues
"Mike in Nebraska" <Mike_Webb@xxxxxxxxxxxxxxxxx> wrote in message
news:ejeisSh0IHA.3504@xxxxxxxxxxxxxxxxxxxxxxx
I am unable to install the Fax Services tool. I re-built the server a
month
or so ago and this is the last item I am trying to bring on-line.
I've
already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS
SP1.
I watched the Application Log as it was installing and saw the drivers
load,
service load, start and enter the running state, then I got an
Application
Error, EventID: 1004 "Reporting queued error: faulting application
setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
5.2.2893.0, fault address 0x0004ae45."
I googled the fault address, but didn't see anything specifically
about
installing the Fax Services tool. But, I wonder if SBS SP1 is part of
the
answer.
Any ideas on what I can try?
--
Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE


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