Re: SBS 2003 backup
- From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
- Date: Wed, 18 Jun 2008 09:22:48 GMT
Hi,
First, I am sorry for the delayed response. Sorry for the inconvenience it
may bring to you.
According to your description, I think your issue may due to the hard
drive. The file system RAW refers to an unformatted drive, or an
unpartitioned drive. If the volume filesystem type information is
unavailable, attempting CHKDSK against the volume will result in the
message you've met. And this may lead to backup failed on some files.
I would like to suggest that you contact the hard drive's manufacturer to
check whether they are healthy. And if possible, please backup your files
on the problematic hard drive by copy them to another place. Then format it
and run checkdsk again. Also, you may like change the ATA cable as a test.
Hope it helps.
If the problem still happens, please help to send the information which I
mentioned in my previous reply for further analysis.
Thanks for your time and cooperation. I am looking forward your reply.
Best regards,
Gary Wang(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SBS 2003 backup
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<MainlandOfficeSupplies@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxx>
<4BC00D90-8744-44E4-94FB-143FBF2C8F88@xxxxxxxxxxxxx>
<aFbfKQSzIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS 2003 backup
| Date: Mon, 16 Jun 2008 09:54:00 -0700
| Lines: 229
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| Path: TK2MSFTNGHUB02.phx.gbl
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|
| Thank you both for your replies.
|
| Here is where we stand up to this point:
|
| Both clientâ??s use Trend Micro Client/Server/Messaging/ Security Suite
for
| SMB, we have not specifically created exclusions for these clients nor
any of
| our other clients that do backup without error.
|
| One of the clientâ??s backups started working the following night (the
client
| with the external Rev), only had the single failed backup.
|
| The other client continues to fail with the above error (the client with
the
| internal ATAPI Rev). I have performed a fresh boot of the operating
system
| and continue to receive the error. The data backs up correctly, it is
just
| the System State portion that the backup fails with. MSCONFIG and
services
| applets have the OS and antivirus applications, I am uncomfortable
disabling
| either of these items as this is an in-production server. When running
the
| CHKDSK command on the rev drive, I receive the following reply:
|
| The type of the file system is RAW.
| Cannot lock current drive.
| CHKDSK is not available for RAW drives.
|
| The CD drive is and has been empty. IBMâ??s Tivoli TSM does not appear to
be
| installed.
|
| Do you have any other ideas?
|
| ~Mainland Office Supplies
|
|
|
|
| "Guozhen Wang[MSFT]" wrote:
|
| > Hello,
| >
| > Thank you for your post and thanks for Cliff's help.
| > My name is Gary Wang, and it is my pleasure to work with you on this
issue!
| > Please allow me to confirm that my understandings are correct. As I
| > understand it, the issue is:
| >
| > You failed to backup with following errors:
| >
| > Error: Could not access portions of directory System State\COM+ Class
| > Registration Database.
| > You may not have permission to open the file, or the directory may be
| > missing or damaged.
| > Please contact the owner or administrator.
| >
| > Error: Could not access portions of directory System State\Registry.
| > You may not have permission to open the file, or the directory may be
| > missing or damaged.
| > Please contact the owner or administrator.
| >
| > If I have misunderstood your concerns please feel free to let me know.
| >
| > Suggestion :
| > ==============
| > Besides Cliff's inputs, this issue may due to other third party
services. I
| > would like to suggest that you check the following steps:
| >
| > 1. Clean boot.
| > A Clean Boot will allow us to isolate any programs that are loading at
| > startup that may be causing a conflict with other device drivers or
| > programs that are installed in your computer.
| >
| > 1) Run MSCONFIG.EXE. (MSCONFIG is a built-in tool for Windows XP\2003
| > systems.)
| >
| > 2) In the Services tab, click "Hide All Microsoft Services" and click
| > "Disable All". Please note that the Exchange services could be marked
as
| > non-Microsoft. Please do not disable those services.
| >
| > 3) In the Startup tab, click "Disable All". Click OK. (This will
| > temporarily prevent third-party programs from running automatically
during
| > start-up.)
| >
| > 4) Restart the computer. Does the problem still persist?
| >
| > If the problem does not occur, it indicates that the problem is related
to
| > one application or service we have disabled. You can use the MSCONFIG
tool
| > again to re-enable the disabled item one by one to find out the culprit.
| >
| > 2. If you are using external hard drive, please check whether the USB
| > interface support USB 2.0. If possible, please try to find a PCI USB
| > adapter which support USB 2.0, connect the external hard drive to it
and
| > test again. Also you may like backup to internal hard drive directly as
a
| > test.
| >
| > 3. Run the command: chkdsk /F on the external drive to make sure it
works
| > fine.
| >
| > 4. To remove the CD from the CD ROM drive and take a back up.
| >
| > 5. Try to remove IBM's Tivoli TSM if it was installed.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > Information Need
| > ==============
| > 1. Check event viewer for related information,please help save it to
*.evt
| > and send to me.
| > 2. Please help to take a screen shot of the error messages when the
error
| > occurs, save it to *.jpg files and send to me.
| > 3. Please help to gather files under %sbsprogramdir%\Support\Backup
Logs,
| > zip them together and send to me.
| >
| > My email address is v-gzwang@xxxxxxxxxxxxx
| >
| > Hope it helps.
| >
| > I look forward to your reply. Also, if you have any questions or
concerns,
| > please do not hesitate to let me know. I am happy to help. :-)
| >
| > Thank you for your time and cooperation!
| >
| > Best regards,
| >
| > Gary Wang(MSFT)
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | From: "Cliff Galiher" <cgaliher@xxxxxxxxx>
| > | References: <63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxx>
| > | In-Reply-To: <63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxx>
| > | Subject: Re: SBS 2003 backup
| > | Date: Wed, 11 Jun 2008 17:28:23 -0600
| > | Lines: 45
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| > |
| > | Initial gut reaction is to check your AV software and make sure
you've
| > | properly configured exclusions properly. Oddly AV companies can see
that
| > | exchange is installed and install their exchange plugin, but can't
| > | preconfigure their own exclusions based on that same detection. Go
| > figure.
| > |
| > | -Cliff
| > |
| > | "Mainland Office Supplies" <Mainland Office
| > | Supplies@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | news:63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxxxxx
| > | >
| > | >
| > | > I have 2 different customers at different locations using Microsoft
| > Small
| > | > Business Server 2003 Premium Edition, single partition on mirrored
hard
| > | > drives running the SBS backup to a file that later is copied to
Iomega
| > | > Rev
| > | > drives. One Rev is internal connected via Atapi interface and the
other
| > is
| > | > an
| > | > external connect via USB.
| > | >
| > | > Periodically the backup fails, but both fail with the same error:
| > | >
| > | > Error: Could not access portions of directory System State\COM+
Class
| > | > Registration Database.
| > | > You may not have permission to open the file, or the directory may
be
| > | > missing or damaged.
| > | > Please contact the owner or administrator.
| > | >
| > | > Error: Could not access portions of directory System State\Registry.
| > | > You may not have permission to open the file, or the directory may
be
| > | > missing or damaged.
| > | > Please contact the owner or administrator.
| > | >
| > | >
| > | > The only articles that I have found relating to these errors are
due to
| > | > BackupAssist or Volume shadowcopy. Neither uses BackupAssist and
when I
| > | > run
| > | > ââ?¬Å?VSSADMIN LIST WRITERSââ?? each item displays no errors.
| > | >
| > | > I am at a loss as to where to look next.
| > | >
| > | >
| > | > Mainland Office Supplies
| > | >
| > |
| > |
| >
| >
|
.
- References:
- SBS 2003 backup
- From: Mainland Office Supplies
- Re: SBS 2003 backup
- From: Cliff Galiher
- Re: SBS 2003 backup
- From: Guozhen Wang[MSFT]
- Re: SBS 2003 backup
- From: Mainland Office Supplies
- SBS 2003 backup
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