Re: SBS 2003 backup
- From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
- Date: Fri, 13 Jun 2008 07:06:27 GMT
Hello,
Thank you for your post and thanks for Cliff's help.
My name is Gary Wang, and it is my pleasure to work with you on this issue!
Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:
You failed to backup with following errors:
Error: Could not access portions of directory System State\COM+ Class
Registration Database.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.
Error: Could not access portions of directory System State\Registry.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.
If I have misunderstood your concerns please feel free to let me know.
Suggestion :
==============
Besides Cliff's inputs, this issue may due to other third party services. I
would like to suggest that you check the following steps:
1. Clean boot.
A Clean Boot will allow us to isolate any programs that are loading at
startup that may be causing a conflict with other device drivers or
programs that are installed in your computer.
1) Run MSCONFIG.EXE. (MSCONFIG is a built-in tool for Windows XP\2003
systems.)
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All". Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer. Does the problem still persist?
If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.
2. If you are using external hard drive, please check whether the USB
interface support USB 2.0. If possible, please try to find a PCI USB
adapter which support USB 2.0, connect the external hard drive to it and
test again. Also you may like backup to internal hard drive directly as a
test.
3. Run the command: chkdsk /F on the external drive to make sure it works
fine.
4. To remove the CD from the CD ROM drive and take a back up.
5. Try to remove IBM's Tivoli TSM if it was installed.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
Information Need
==============
1. Check event viewer for related information,please help save it to *.evt
and send to me.
2. Please help to take a screen shot of the error messages when the error
occurs, save it to *.jpg files and send to me.
3. Please help to gather files under %sbsprogramdir%\Support\Backup Logs,
zip them together and send to me.
My email address is v-gzwang@xxxxxxxxxxxxx
Hope it helps.
I look forward to your reply. Also, if you have any questions or concerns,
please do not hesitate to let me know. I am happy to help. :-)
Thank you for your time and cooperation!
Best regards,
Gary Wang(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Cliff Galiher" <cgaliher@xxxxxxxxx>
| References: <63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxx>
| In-Reply-To: <63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxx>
| Subject: Re: SBS 2003 backup
| Date: Wed, 11 Jun 2008 17:28:23 -0600
| Lines: 45
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
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|
| Initial gut reaction is to check your AV software and make sure you've
| properly configured exclusions properly. Oddly AV companies can see that
| exchange is installed and install their exchange plugin, but can't
| preconfigure their own exclusions based on that same detection. Go
figure.
|
| -Cliff
|
| "Mainland Office Supplies" <Mainland Office
| Supplies@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:63233446-8928-4596-9192-9173B1614DFE@xxxxxxxxxxxxxxxx
| >
| >
| > I have 2 different customers at different locations using Microsoft
Small
| > Business Server 2003 Premium Edition, single partition on mirrored hard
| > drives running the SBS backup to a file that later is copied to Iomega
| > Rev
| > drives. One Rev is internal connected via Atapi interface and the other
is
| > an
| > external connect via USB.
| >
| > Periodically the backup fails, but both fail with the same error:
| >
| > Error: Could not access portions of directory System State\COM+ Class
| > Registration Database.
| > You may not have permission to open the file, or the directory may be
| > missing or damaged.
| > Please contact the owner or administrator.
| >
| > Error: Could not access portions of directory System State\Registry.
| > You may not have permission to open the file, or the directory may be
| > missing or damaged.
| > Please contact the owner or administrator.
| >
| >
| > The only articles that I have found relating to these errors are due to
| > BackupAssist or Volume shadowcopy. Neither uses BackupAssist and when I
| > run
| > â??VSSADMIN LIST WRITERSâ?? each item displays no errors.
| >
| > I am at a loss as to where to look next.
| >
| >
| > Mainland Office Supplies
| >
|
|
.
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