RE: Why is my company name appearing twice at top of faxes?
- From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
- Date: Wed, 11 Jun 2008 10:09:13 GMT
Hi,
Thanks for your information.
According to your description, you have reinstall fax service for several
times. I think you may right that this action caused duplicated company
name in configuration. Based on my experience, the first step in the Fax
Configuration Wizard is to gather information that will be displayed on the
cover page of outgoing faxes. Here you can input a company name, phone
number, fax number, and company address. By default, this information will
be populated. The information can come from one of two registry locations:
First, the Fax TAPI is checked:
HKEY_CURRENT_User\software\microsoft\fax\userinfo
If the data there is blank, it will populate from:
HKEY_Local_Machine\Software\Microsoft\Smallbusinessserver
The Wizard will use the information from "Company," "Fax," "Phone,"
"Address1," "Address2," "City," "State," and "Zip" in the registry.
TSID (Transmitting Station Identification) and CSID (Caller Sender
Identification) are defaulted from Company Name. This information is
included with every sent fax. If all the fields are left blank in this
section, the TSID and CSID are set to Fax.
If the company name is longer than 20 characters, it will be truncated to
be 20 characters. This is to comply with the TSID and CSID limitations on
hardware fax machines.
So I would like to suggest that you to open regedit to check the registry
entries to make sure there are no duplicated records.
Hope it helps.
Best regards,
Gary Wang(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| Newsgroups: microsoft.public.windows.server.sbs
| From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
| Organization: Microsoft
| Date: Wed, 11 Jun 2008 10:02:15 GMT
| Subject: RE: Why is my company name appearing twice at top of faxes?
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| From: Roveer
| Sent: Wednesday, June 11, 2008 12:55 AM
| To: Guo-Zhen Wang (Gems Lab)
| Subject: Company name appearing twice at top of sent faxes
|
| Thank you for responding to my post. I performed the steps you suggested
| and sent a fax from the SBS server. It did repeat the name. Attached is
| the received fax. I checked in the fax configuration and made sure the
| company name is only appearing 1 time and it is. I also changed it
several
| times to clear out any possible corruption and each time it duplicated
| whatever I entered in the wizard.
|
| No event log listings for FAX
| This issue has always been a problem. This is a new server so we have
| always had this problem.
| Issue occurs to ALL outgoing faxes.
| Screen capture included in this email
| Issue occurs to ALL users
| Happens on ALL pages of fax
|
| I do not find any PSS log files that you decribe at location %windir%\
| system32\LogFiles\Fax\Incoming\FSPRxxx.log. The file structure is there
| but there are no files there. I even searched on FSPR and found no such
| files. If these are failed log files, then there wouldn't be any since I
| have not had any "failed" faxes.
|
| I should also add that fax services were installed and removed several
| times on this server. Is it possible that a duplicate entry of some sort
| has been placed into a configuration file that would tell it to place the
| co name twice at the to of the fax? I guess we should look and see if
it's
| an xml file or some sort of stensil file that might have a bad
| configuration. I look forward to your help.
|
|
| Regards,
|
| --------------------
| | X-Tomcat-ID: 50764367
| | References:
| <022dc375-4827-43b7-a57c-c32ea8a6f4f8@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
| | Organization: Microsoft
| | Date: Tue, 10 Jun 2008 06:50:00 GMT
| | Subject: RE: Why is my company name appearing twice at top of faxes?
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | Message-ID: <ZqLC6YsyIHA.4564@xxxxxxxxxxxxxxxxxxxxxx>
| | Newsgroups: microsoft.public.windows.server.sbs
| | Lines: 139
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:111250
| | NNTP-Posting-Host: tk5tomimport1.phx.gbl 10.201.218.19
| |
| | Hello Roveer,
| |
| | Thank you for your post.
| | My name is Gary Wang, and it is my pleasure to work with you on this
| issue!
| | Please allow me to confirm that my understandings are correct. As I
| | understand it, the issue is:
| |
| | You company name is displayed twice at the top of the fax.
| |
| | If I have misunderstood your concerns please feel free to let me know.
| |
| | Suggestion :
| | ==============
| | For your issue, I would like to suggest that you perform following
tests
| | to see how it goes:
| |
| | a. On the SBS Server Console, go to Start -> All Programs ->
Accessories
| | -> Communications -> Fax -> Send a Fax -> Run the Send Fax Wizard, will
| you
| | encounter this issue?
| | b. When you running the Send Fax Wizard, proceed to the "preparing the
| | Cover Page", click "Sender Information", make sure you have input your
| | Company name only once.
| |
| | If we cannot resolve the issue after we perform the above steps, please
| | help me collect some information for further investigation:
| |
| | Information Need
| | ==============
| | 1. Check event viewer, please help save Application part to *.evt and
| send
| | to me.
| | 2. When did the issue occur? Did you experience this issue before? If
no,
| | did you make any changes or install any updates/software on the SBS
| Server
| | recently?
| | 3. Does this issue occur to every outgoing faxes or only certain?
| | 4. How do you know the Company name shown twice? Please capture a
screen
| | shot for it and send it to my mailbox (v-gzwang@xxxxxxxxxxxxx).
| | 5. Does this issue occur to all clients or only certain?
| | 6. Does this issue occur on the Fax Cover Page, Fax Body content or
both?
| | 7. Please help to gather following information:
| |
| | a. Event log entries from Fax.
| | b. Activity Log file
| |
| | %ALLUSERPROFILE%\Application Data\Microsoft\Windows
| | NT\MSFax\ActivityLog\InboxLOG.txt.
| | %ALLUSERPROFILE%\Application Data\Microsoft\Windows
| | NT\MSFax\ActivityLog\OutboxLOG.txt.
| |
| | c. PSS log
| |
| | %windir%\ system32\LogFiles\Fax\Incoming\FSPRxxx.log.
| | %windir%\ system32\LogFiles\Fax\Outgoing\FSPSxxx.log.
| |
| | Please pick the latest file, which should be the one that represents
the
| | most recently failed operation.
| |
| | My email address is v-gzwang@xxxxxxxxxxxxx
| |
| | I look forward to your reply. Also, if you have any questions or
| concerns,
| | please do not hesitate to let me know. I am happy to help. :-)
| |
| | Thank you for your time and cooperation!
| |
| | Best regards,
| |
| | Gary Wang(MSFT)
| | Microsoft CSS Online Newsgroup Support
| |
| | Get Secure! - www.microsoft.com/security
| |
| | =====================================================
| | This newsgroup only focuses on SBS technical issues. If you have issues
| | regarding other Microsoft products, you'd better post in the
| corresponding
| | newsgroups so that they can be resolved in an efficient and timely
| manner.
| | You can locate the newsgroup here:
| | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| |
| | When opening a new thread via the web interface, we recommend you check
| the
| | "Notify me of replies" box to receive e-mail notifications when there
are
| | any updates in your thread. When responding to posts via your
newsreader,
| | please "Reply to Group" so that others may learn and benefit from your
| | issue.
| |
| | Microsoft engineers can only focus on one issue per thread. Although we
| | provide other information for your reference, we recommend you post
| | different incidents in different threads to keep the thread clean. In
| doing
| | so, it will ensure your issues are resolved in a timely manner.
| |
| | For urgent issues, you may want to contact Microsoft CSS directly.
Please
| | check http://support.microsoft.com for regional support phone numbers.
| |
| | Any input or comments in this thread are highly appreciated.
| | =====================================================
| |
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | From: Roveer <roveer@xxxxxxxxx>
| | | Newsgroups: microsoft.public.windows.server.sbs
| | | Subject: Why is my company name appearing twice at top of faxes?
| | | Date: Fri, 6 Jun 2008 13:40:59 -0700 (PDT)
| | | Organization: http://groups.google.com
| | | Lines: 6
| | | Message-ID:
| | <022dc375-4827-43b7-a57c-c32ea8a6f4f8@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| | | NNTP-Posting-Host: 72.68.68.86
| | | Mime-Version: 1.0
| | | Content-Type: text/plain; charset=ISO-8859-1
| | | Content-Transfer-Encoding: 7bit
| | | X-Trace: posting.google.com 1212784859 885 127.0.0.1 (6 Jun 2008
| 20:40:59
| | GMT)
| | | X-Complaints-To: groups-abuse@xxxxxxxxxx
| | | NNTP-Posting-Date: Fri, 6 Jun 2008 20:40:59 +0000 (UTC)
| | | Complaints-To: groups-abuse@xxxxxxxxxx
| | | Injection-Info: d1g2000hsg.googlegroups.com;
posting-host=72.68.68.86;
| | | posting-account=mNMlDgkAAABCgwa2R3Lph7BL7k59NcII
| | | User-Agent: G2/1.0
| | | X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
| .NET
| | CLR
| | | 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR
| | | 3.0.04506.648),gzip(gfe),gzip(gfe)
| | | Bytes: 1432
| | | Path:
| |
|
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
| |
|
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.giganews.co
| | m!postnews.google.com!d1g2000hsg.googlegroups.com!not-for-mail
| | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:111031
| | | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | |
| | | I configured SBS faxing services mostly so we could fax/print and more
| | | importantly fax from Outlook. I noticed that my company name is
| | | appearing 2 times at the top of the fax one right after the other.
| | | Any ideas why this is happening?
| | |
| | | Roveer
| | |
| |
| |
|
.
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- From: Guozhen Wang[MSFT]
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- From: Guozhen Wang[MSFT]
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