Re: Remote Desktop Disconnects

Tech-Archive recommends: Fix windows errors by optimizing your registry

Somehow you found your way over to the
microsoft.public.windows.server.sbs group. sbs stands for the
Microsoft server product called Small Business Server.

Remote disconnects could be bad nic drivers, tcf offloading, or a
crummy isp not giving a good connection.

On Mon, 9 Jun 2008 12:50:01 -0700, Derek Disconnect
<DerekDisconnect@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Thank you for your help. I have a Windows Server 2003 R2 and not a SBS. I
posted my question in the English, Server, Windows Server, Networking
newsgroup. Is that the right place?
Derek

"Terence Liu [MSFT]" wrote:

Hello Customer,

Thank you for posting here. Let's also thank Cliff for the questions.

According to your description, I understand that the RDP from remote to SBS
2003 R2 will disconnect randomly. If I have misunderstood the problem,
please don't hesitate to let me know.

Do you run SBS 2003 R2? If your server is Windows Server 2003 R2, please
try to repost your issue in windows server newsgroup.

If you run SBS 2003 R2, I suggest we try the following steps to see if we
can resolve this issue:

This may be caused by the known issue when you apply windows server 2003
sp2 on SBS 2003.

I suggest you perform the following steps:

1) Update the network adapter drivers
Contact the network adapter manufacturer or contact the original equipment
manager (OEM) for the computer to determine whether an updated network
adapter driver is available. You must have drivers that are compatible with
NDIS 5.2 or with a later version.
2) Modify the registry to disable Receive Side Scaling
a. Click Start, click Run, type regedit , and then click OK.
b. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
c. If the EnableRSS registry entry does not exist, create it. To do this,
follow these steps:
a) On the Edit menu, point to New, and then click DWORD Value.
b) In the New Value #1 box, type EnableRSS , and then press ENTER.

d. Right-click EnableRSS, and then click Modify.
e. In the Value data box, type 0 (zero), and then click OK.
f. Exit Registry Editor.

3) Disable offloading support
a. Click Start, click Run, type regedit , and then click OK.
b. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
c. In the details pane, right-click EnableTCPA, and then click Modify.

Note: If the EnableTCPA registry entry does not exist, create it. To do
this, follow these steps:
a) On the Edit menu, point to New, and then click DWORD Value.
b) In the New Value #1 box, type EnableTCPA , and then press ENTER.

d. In the Value data box, type 0 (zero), and then click OK.
e. Exit Registry Editor.
f. Restart the computer.

You can also apply the following hotfix:

You may experience network-related problems after you install Windows
Server 2003 SP2 or the Scalable Networking Pack on a Windows Server
2003-based computer
http://support.microsoft.com/kb/936594

2. This issue may because the Internet connection from your home to the SBS
2003 is not stable. Please try to connect your ISP to check the network
link.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
Thread-Topic: Remote Desktop Disconnects
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Subject: Re: Remote Desktop Disconnects
Date: Sat, 7 Jun 2008 15:03:00 -0700
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I have logged in as the sysadmin. and the disconnect and reconnect problem
continues.



See what SBS support is working on
http://blogs.technet.com/sbs/default.aspx
Check your SBS with the SBS Best Practices Analyzer
http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx
.

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