Re: Can't see performance report, etc. SBS2003
- From: "Dana" <nospam@xxxxxxx>
- Date: Tue, 3 Jun 2008 17:26:02 -0400
Thanks everybody for the replies. Here's the story, please bear with me as
I'm not a tech person:
When you install Symantec EP it adds Symantec to the web-sites in IIS. So
when we went to IIS mgr the default website was stopped. When we tried to
start it it couldn't start because another site was using the same port.
That site was Symantec & the port is 80. So, we called Symantec and they
basically had us change the port to 81 (for the Symantec Site). This was a
bit of a PIA & certainly not intuitive but I will say they were pretty good.
That seemed to solve our problem. But now in the daily report we get the
following every day (any ideas?):
OpenSSH Server
Performance Logs and Alerts
Total auto-started services not running: 2
In normal conditions, these services should be running. For details,
it is recommended that you review errors in the Event log related to the
service.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
We also get these errors from time to time (which we never got b4):
Critical Errors in Application Log
Source Event ID Last Occurrence Total Occurrences
secars 4096 6/2/2008 4:03 AM 1
Create Log File Error!
Source Event ID Last Occurrence Total Occurrences
secars 4097 6/2/2008 4:03 AM 1
Failed to start Radius Server.The radius port may be used
by another process.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I have no idea what any of this means so any help would be
great.
Thx,
D
"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:XGc40zWwIHA.5796@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Dana,
Thank you for posting here. Let's also thank Cris and Cole for the input.
According to your description, I understand that the Monitoring &
Reporting in server management does not work and give HTTP 404 error.
If I have misunderstood the problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we
can resolve this issue:
1. Open services.msc and check if the MSSQL$SBSMONITORING service is
started. If it is stopped, open it, make sure its startup type is
set as "Automatic", go to "Log on" and make sure it is using the "Local
System account". Then start the service and check if everything is
OK.
2. Make sure no host header is assigned to the Default Web Site. When you
look at the IIS, Default Website, WebSite tab, Advanced. You
should have "Default" as the IP address, 80 and the TCP port, nothing for
the Host header value. If the settings are not right, correct them
and restart the Default Web Site.
3. Please follow the steps below to check whether the Monitoring Virtual
Directory in IIS is OK.
a. Run inetmgr.
b. Go to Default Web Site/Monitoring.
c. Right click Backup and click Properties.
d. Under "Virtual Directory" tab, you're pointing to C:\Inetpub\
Monitoring. And you're using DefaultAppPool.
e. Under Documents tab, the order of the default content page is
Default.htm; Default.asp; index.htm; iisstart.htm; Default.aspx.
f. Under "Directory Security" tab, click Edit under Authentication and
access control.
g. Make sure that Integrated Windows authentication has been checked.
4. If the issue still occurs, I would suggest you do the following steps
to reinstall the SBS Monitoring component:
Reinstall Monitoring component:
=====================
Note: Please make a full backup of the SBS 2003 server before the
following steps.
I. Uninstall Monitoring
a. Click Start, click Control Panel, and then click Add or Remove
Programs.
b. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
c. Click Next to start the wizard.
d. On the Windows Configuration page, click Next.
e. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to
Remove, and then click Next.
f. On the Component Summary page, click Next.
g. Click Finish.
II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box
appears. To confirm that you want to remove, click Yes.
III. Rename the folder
Start Windows Explorer, and then locate and rename the following folder:
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
IV. Use Registry Editor to delete the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
V. Install the Monitoring component
a. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard
appears.
b. Click Next.
c. On the Windows Configuration page, click Next.
d. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to
Install, and then click Next.
e. On the Logon Information page, click Next.
f. On the Component Summary page, click Next.
g. Click Finish.
If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:
1. Please capture screenshots on the Monitoring & Reporting and Backup
info in server management, then send the pictures to me at v-
terliu@xxxxxxxxxxxxx
2. Could uninstall Symantec Endpoint Protection (v11) manager resolve this
issue?
3. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
4. Please send me the Network MPS report.
a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_NETWORK.EXE.
to download
the file.
b. Run the MPSRPT_NETWORK.EXE on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Network\Reports\cab\
e. Send the .cab file directly to me
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Dana" <nospam@xxxxxxx>
| Subject: Can't see performance report, etc. SBS2003
| Date: Tue, 27 May 2008 17:58:01 -0400
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|
| We're using SBS 2003 std.
|
| On our daily email of the Server Performance report we were getting the
| following after (I think) installing the new Symantec Endpoint
Protection
| (v11) manager:
|
|
| The page cannot be displayed
| You have attempted to execute a CGI, ISAPI, or other executable program
from
| a directory that does not allow programs to be executed.
|
| Please try the following:
| Contact the Web site administrator if you believe this directory should
| allow execute access.
| HTTP Error 403.1 - Forbidden: Execute access is denied.
| Internet Information Services (IIS)
|
| Technical Information (for support personnel)
| Go to Microsoft Product Support Services and perform a title search for
the
| words HTTP and 403.
| Open IIS Help, which is accessible in IIS Manager (inetmgr), and search
for
| topics titled Configuring ISAPI Extensions, Configuring CGI
Applications,
| Securing Your Site with Web Site Permissions, and About Custom Error
| Messages.
| In the IIS Software Development Kit (SDK) or at the MSDN Online Library,
| search for topics titled Developing ISAPI Extensions, ISAPI and CGI, and
| Debugging ISAPI Extensions and Filters.
|
|
*****************************************************************************************************************************************
|
|
| So then some changes were made in IIS mgr then reversed and we now get
the
| following screen:
|
|
| Server Error in '/' Application.
|
|
| The resource cannot be found.
| Description: HTTP 404. The resource you are looking for (or one of its
| dependencies) could have been removed, had its name changed, or is
| temporarily unavailable. Please review the following URL and make sure
that
| it is spelled correctly.
|
| Requested Url: /monitoring/perf.aspx
|
|
|
|
|
| Version Information: Microsoft .NET Framework Version:1.1.4322.2407;
ASP.NET
| Version:1.1.4322.2407
|
********************************************************************************************************************************************
|
|
| Even if I go to the Performance Reports on the console I get the same
exact
| message. Any ideas?
|
| Thx,
|
| D
|
|
|
.
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