RE: windows\system32\wbem stops backup

From: Frank Britton [mailto:flbritton@xxxxxxx]
Sent: Monday, June 02, 2008 11:27 PM
To: Guo-Zhen Wang (Gems Lab)
Subject: RE: Follow Up For Microsoft SBS Public Newsgroup Post
[windows\system32\wbem stops backup] with Gary Wang (42069736)

I have not installed anything for 9 months at least and have never
installed Office Live Communications Server 2003 (anywhere for that matter).

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| References: <0RU_j.169496$Cj7.13380@pd7urf2no>
<IFrYOyVwIHA.2252@xxxxxxxxxxxxxxxxxxxxxx>
<NBINuGKxIHA.4216@xxxxxxxxxxxxxxxxxxxxxx>
| MIME-Version: 1.0
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| Content-Transfer-Encoding: 7bit
| From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
| Organization: Microsoft
| Date: Mon, 02 Jun 2008 11:22:00 GMT
| Subject: RE: windows\system32\wbem stops backup
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <CC0xSOKxIHA.4216@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 273
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:110363
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
| Hello Frank,
|
| Thanks for your update.
|
| The new issue you are facing may due to that you have installed Microsoft
| Office Live Communications Server 2003, it had been referred in the
| following KB article:
|
| Event ID 47 warning events appear in the application log after you
install
| Live Communications Server 2003
| http://support.microsoft.com/default.aspx?scid=kb;EN-US;834475
|
| Also, please feel free if there any further issue, I am glad to provide
| assistance.
|
| Thanks and have a nice day!
|
| Best regards,
|
| Gary Wang(MSFT)
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| =====================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
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| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Newsgroups: microsoft.public.windows.server.sbs
| | From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
| | Organization: Microsoft
| | Date: Mon, 02 Jun 2008 11:13:11 GMT
| | Subject: RE: windows\system32\wbem stops backup
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
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| |
| | From: Frank Britton [mailto:flbritton@xxxxxxx]
| | Sent: Sunday, June 01, 2008 4:52 AM
| | To: Guo-Zhen Wang (Gems Lab)
| | Subject: RE: Follow Up For Microsoft SBS Public Newsgroup Post
| | [windows\system32\wbem stops backup] with Gary Wang (42069736)
| |
| | I have done as suggested. There were no issues with the instructions or
| | execution.
| | Upon restart of the server I have received the following in the
| application
| | log:
| |
| | WinMgmt event 47 WMI ADAP was unavailable to retrieve data from PerfLib
| | subkey System\currentcontrolset\services\mssindex\performance\library
| error
| | code 0x80041009
| |
| | And same event id
| | \system\currentcontrolset\services\mssgthrsvc\performance\library error
| | 0x80041009
| |
| |
| | Then
| | \system\currentcontrolset\services\mssgathererc\performance\library
error
| | 0x80041009
| |
| | Then
| | \system\currentcontrolset\services\msssearch\performance\library error
| | 0x80041009
| |
| | I have not yet done backup so I don't know yet if the steps fixed
| anything.
| |
| | --------------------
| | | X-Tomcat-ID: 55335491
| | | References: <0RU_j.169496$Cj7.13380@pd7urf2no>
| | | MIME-Version: 1.0
| | | Content-Type: text/plain
| | | Content-Transfer-Encoding: 7bit
| | | From: v-gzwang@xxxxxxxxxxxxxxxxxxxx (Guozhen Wang[MSFT])
| | | Organization: Microsoft
| | | Date: Thu, 29 May 2008 07:20:51 GMT
| | | Subject: RE: windows\system32\wbem stops backup
| | | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | | Message-ID: <IFrYOyVwIHA.2252@xxxxxxxxxxxxxxxxxxxxxx>
| | | Newsgroups: microsoft.public.windows.server.sbs
| | | Lines: 151
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:109889
| | | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| | |
| | | Hello,
| | |
| | | Thank you for your post.
| | | My name is Gary Wang, and it is my pleasure to work with you on this
| | issue!
| | | Please allow me to confirm that my understandings are correct. As I
| | | understand it, the issue is:
| | |
| | | Your SBS 2003 backup failed because that unable to backup
| | | c:\windows\system32\wbem.
| | |
| | | If I have misunderstood your concerns please feel free to let me know.
| | |
| | | Suggestion :
| | | ==============
| | | This issue may due to WMI(Windows Management Instrumentation)
| repository
| | | corrupt, I would like to suggest that you check the following steps:
| | |
| | | 1. Disable Symantec V10 before perform backup.
| | |
| | | 2. Check the permission of c:\windows\system32\wbem folder.
| | | Please right click the c:\windows\system32\wbem and select Sharing
and
| | | Security to check the ACL on the security tab, make sure your current
| | | account which you are using for backup have enough permission.
| | |
| | | 3. Do the following to register WMI correctly:
| | |
| | | a. Open a command prompt and cd to %windir%\system32\wbem
| | | b. Run the following command:
| | |
| | | for /f %x in ('dir /b *.dll') do regsvr32 /s %x
| | |
| | | 4. Rebuild WMI repository as below:
| | |
| | | a. Run services.msc
| | | b. Double click the "Windows Management Instrumentation" service.
| | | c. Click Stop button. If you receive a message prompting you disable
| ICS
| | | service, please click Yes.
| | | d. Open Windows Explorer and go to C:\windows\system32\wbem
| | | e. Rename the folder Repository to Repository.old.
| | | f. Restart the Windows Management Instrumentation service and ICS
| service.
| | | h. Give the system 5-10 minutes to rebuild WMI repository.
| | | i. Run the following command to register DLL:
| | |
| | | regsvr32 /n /i %windir%\system32\userenv.dll
| | | regsvr32 /i %windir%\system32\eventcls.dll
| | | regsvr32 /i %windir%\system32\swprv.dll
| | | regsvr32 %windir%\system32\vssui.dll
| | | regsvr32 %windir%\system32\vss_ps.dll
| | | regsvr32 %windir%\system32\msxml.dll
| | | regsvr32 %windir%\system32\msxml2.dll
| | | regsvr32 %windir%\system32\msxml3.dll
| | | regsvr32 %windir%\system32\msxml4.dll
| | | regsvr32 %windir%\system32\ole32.dll
| | | regsvr32 %windir%\system32\oleaut32.dll
| | | regsvr32 %windir%\system32\es.dll
| | | regsvr32 %windir%\system32\comsvcs.dll
| | |
| | | Hope it helps.
| | |
| | | If we cannot resolve the issue after we perform the above steps,
please
| | | help me collect some information for further investigation:
| | |
| | | Information Need
| | | ==============
| | | 1. Capture the exact symptom when the error happening, save to *.JPG
| | files
| | | and send to me.
| | | 2. Check event viewer for related information, if there are any,
| please
| | | help save it to *.evt and send to me.
| | | 3. Please compress the C:\windows\system32\wbem\Logs folder as well
as
| | the
| | | BackupWizard.log file in the C:\Program Files\Microsoft Windows Small
| | | Business Server\Support\ folder using Winzip and send the zip file to
| me.
| | |
| | | My email address is v-gzwang@xxxxxxxxxxxxxx
| | |
| | |
| | | I look forward to your reply. Also, if you have any questions or
| | concerns,
| | | please do not hesitate to let me know. I am happy to help. :-)
| | |
| | | Thank you for your time and cooperation!
| | |
| | | Best regards,
| | |
| | | Gary Wang(MSFT)
| | | Microsoft CSS Online Newsgroup Support
| | |
| | | Get Secure! - www.microsoft.com/security
| | |
| | | =====================================================
| | | This newsgroup only focuses on SBS technical issues. If you have
issues
| | | regarding other Microsoft products, you'd better post in the
| | corresponding
| | | newsgroups so that they can be resolved in an efficient and timely
| | manner.
| | | You can locate the newsgroup here:
| | | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | |
| | | When opening a new thread via the web interface, we recommend you
check
| | the
| | | "Notify me of replies" box to receive e-mail notifications when there
| are
| | | any updates in your thread. When responding to posts via your
| newsreader,
| | | please "Reply to Group" so that others may learn and benefit from
your
| | | issue.
| | |
| | | Microsoft engineers can only focus on one issue per thread. Although
we
| | | provide other information for your reference, we recommend you post
| | | different incidents in different threads to keep the thread clean. In
| | doing
| | | so, it will ensure your issues are resolved in a timely manner.
| | |
| | | For urgent issues, you may want to contact Microsoft CSS directly.
| Please
| | | check http://support.microsoft.com for regional support phone numbers.
| | |
| | | Any input or comments in this thread are highly appreciated.
| | | =====================================================
| | |
| | | This posting is provided "AS IS" with no warranties, and confers no
| | rights.
| | |
| | | --------------------
| | | | X-Trace-PostClient-IP: 70.70.0.11
| | | | From: "guzzifrank" <flbritton@xxxxxxx>
| | | | Newsgroups: microsoft.public.windows.server.sbs
| | | | Subject: windows\system32\wbem stops backup
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| | | | Message-ID: <0RU_j.169496$Cj7.13380@pd7urf2no>
| | | | Date: Tue, 27 May 2008 14:25:00 GMT
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| microsoft.public.windows.server.sbs:109550
| | | | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | | |
| | | | SBS2003 Backup had been perfect for 18 months, how getting failures
| | | caused
| | | | by unable to backup c:\windows\system32\wbem.
| | | |
| | | | SBS Backup will not let me exclude file. Backup size looks correct
| but
| | I
| | | | havent tried a test restore.
| | | |
| | | | I do not know what changed. I have run Symantec V10 and it runs
clean.
| | | |
| | | |
| | | |
| | |
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|
|

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